Customer Service Quality Control
Resume:
Steve Hernandez
*********@****.***
Objective:
To work with a company were I can utilize my carpenter skills
Summary of Qualifications:
Bilingual (fluent in Spanish), and goal-oriented with over seventeen years of Craft experience and a demonstrated history of successful managing Honest, dependable, and dedicated self starter who excels at achieve production goals, Resourceful an detailed driven in completing multiple projects. Strong team member with outstanding knowledge of maintaining commercial/residential properties and Craft workers. Maintain the highest level of personal integrity (United States Marine Veteran).
Skill Summary:
• Critical Thinking • Organizing and planning
• Able to read blueprints • Self Starter
• Customer Service Specialist •Collaborating with partners
• Muti tasking
• Managing/ Scheduling • Prioritizing assignments
Professional Experience:
General Electric Inc. ( Temp )
Customer Service Field Tech 7/2012 12/2012
Install an provide field support for G.E. equipment product recalls an maintain quality control for faulty equipment, resulting in 60% customer satisfaction an increasing sales for new an existing services an products
Veterans Green Jobs Denver Co
Customer Service Specialist/ Assistant Manager 5/2009 7/2012
Schedule clients an dispatch technicians for work assignments, interact with customers to provide information in response to inquires about products an services offered by the company, also to handle an resolve assignments which lead to increasing 75% customer satisfaction an improving quality of services
Journeyman Carpenter
Carpenters local # 55, Denver. Co 4/1994-5/2009
Construct and repair commercial building frameworks an structures, accomplished building plans to meet the needs of clients, exceptional muti tasking which completed 100% of deadline assignments an production goals
United States Marine Corps 3/1985 -3/1994
Education: Red Rocks Community College Lakewood Co
Emily Griffith Trade School Denver Co (4 year post secondary certificate)
United States Marine Corps Schools (Veteran)
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