Customer Service Quality Control
Resume:
TAMIKA N. MCTIER
Charlotte, NC 28277
abwki6@r.postjobfree.com
PROFILE
An energetic, hardworking experienced professional with proven skills and
abilities to organize, manage, motivate and contribute positively to the
organization. Pursuing an opportunity with emphasis in risk management,
asset management, or a related field. Strengths and accomplishments
include:
. Detail oriented, functioning well in fast paced environments
. Superior work ethic with the self discipline, focus and desire to
succeed
. Excellent oral and written communication skills
. Effective working independently or as part of a team
EDUCATION
Indiana Wesleyan University, Independence, OH
Emphasis: Business
August 2010- Present
RELATIVE EXPERIENCE
August 2012 - present Business Analyst II Manager- AML Quality Control
Analyst
Axelon Services Corp (Contractor- Citi Bank), Forth Mill, SC
. Ensure high quality standards are maintained for KYC and Enhanced Due
Diligence casework
. Review cases to adhere to the procedures by Enhanced Due Diligence
area and ensure analyst decisions are clear, complete and supported
with concrete information
. Escalate and identify critical issues over to Quality Control
Supervisor
. Identify and assist in problem areas and risks processes and provide
recommendations to improve the quality of the KYC analysts file work
. Provide training and support to KYC analysts
June 2008 - August 2012 Senior Compliance Analyst- AML Surveillance
PNC Bank, Highland Hills, OH
. Review internal depository retail, broker dealer and trust accounts
targeted as high risk, analyze the financial activity associated with
the account and determine if the activity is suspicious in nature
. Partner with all lines of business on suspicious activity referrals;
follow-up as needed
. Use analytical skills to decision and promote alerts for further
review to determine if a Suspicious Activity Reports (SAR) report
should be filed
. Completes a thorough analysis of the activity that caused the account
to alert as high risk
June 2007- June 2008 Trust Account Administrator- Allegiant Asset
Management
National City Bank, Cleveland, OH
. Supports Relationship Managers in effectively administering Defined
Benefit, Taft Harley, RPS and Charitable Trust Accounts
. Handles all cash and asset management activities for assigned
accounts, including daily trading
. Ensuring the trust is administered per the plan's governing document
. Monitors incoming funds and reconciles out of bank assets and executes
daily trades
. Prepare client audit request
. Assist Relationship Manager in collecting of fees
November 2004- June 2007 Team Lead-NatCity Investments
National City Bank, Cleveland, OH
. Open and close new brokerage accounts
. Train develops all new staff members along with assist in ongoing
coaching.
. Provide customer service to brokers and other supporting areas
. Work with management on developing and implementing process
improvements for new accounts
. Assumes entry level management duties, including employee reviews,
hiring staff, and the reviewing of timesheets
March 1998- November 2004 Sr. Operations Specialist-Indirect Auto
Lending Division
Ohio Savings Bank, Cleveland, OH
. Balance daily generated ledger account for auto loans, title releases
and issue refund checks
. Provide customer service support for both inbound and outbound calls
. Assist management and lead co-workers regarding implementation of new
Auto Lending projects and workflow
. Resolve routine to moderately complex questions for internal and
external personnel
. Audit of customers account
Contact this candidate