Customer Service Medical Assistant
Resume:
Adrienne Johnson
P.O. Box ***
St. Gabriel, La 70776
To Whom it may Concern
I am submitting the Info Sheet along with a copy of my resume to be considered for an customer
service position(s) with your company.
I feel that my clerical knowledge and experience will be an asset to your organization. I have
worked for the Louisiana Department of Revenue for five years and have performed many
clerical task and utilized modern office technology to expand my performance.
Your review and consideration for this position is greatly appreciated.
Sincerely,
Adrienne Johnson
Adrienne L. Johnson
P.O. Box 721
5410 William Rd, St. Gabriel, La 70776
Telephone # 225-***-****
E-mail Address ********.*******@**.***
OBJECTIVE: To obtain a position in Customer Service or Administrative/Clerical with a company
that can use my experience to promote excellent service and productivity.
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EDUCATION:
Remington College –BTR Campus 2003-2004
Diploma – Medical Assistant
Certified Nursing Assistant
Perfect Attendance
President’s List – GPA 4.0
King’s Career College
Sunshine, LA - 1994-1995
Office Administration
Southern University – BR campus
Baton Rouge, LA -1991-1993
36 hrs – Accounting & General Studies
WORK EXPERIENCE:
La Department of Revenue 11/2004 to Present
Baton Rouge, LA
Administrative Clerk II
Duties – Examine selected tax returns and payment by analyzing the taxpayer’ account and supporting
documentation to resolve errors and verify compliance with tax statutes and in a timely manner.
Verify names, beneficiaries, addresses and account numbers, on gift and inheritance tax documents.
Review reports, and forms, for data verification. Resolve work items that consist of address changes,
change in beneficiaries and any necessary correspondence through the Revenue Delta System.
Operate imaging equipment to scan documents into taxpayers file. Collate and file hard copies for
retention and future reference. Secure monthly reports used for reference and answered telephones
when assigned to route or provide taxpayers with requested information. Record amounts and types of
remittance for tax processing and keep track of daily production to make sure quota is met.
Summit Hospital – 10/2004 – 11/2004
Baton Rouge, LA
Medical Assistant/ Ward Clerk/CNA
EKG Monitoring, received incoming calls, scheduled testing for patients who included all laboratory
and x-ray testing. Scheduled and assisted with medical examinations, and consultation whenever
necessary. I assisted all patients, and families, with physician, and third party carriers, to resolve
patient related issues.
Optimal Health Clinic - 2003-2004
Baton Rouge, LA
Medical Assistant
I assisted with medical procedures and diagnostic tests as needed. Performed Venipuncture, took
Vital Signs Administered Immunizations and scheduled Appointments. Filed and Pulled Medical
Records as well as performed EKG Testing.
Broadwing Telecommunications - 1999-2001
Baton Rouge, LA
Customer Service Representative
Responds to customer requests and questions regarding technical, large or complex service, products and accounts.
Analyzes and rectifies customer concerns using established procedures. May use computer to access and/or update
customer records. Set up and managed all new accounts for customer
long distance services. Performed customer service duties with all new accounts and account changes
Dillard’s National Bank -1997-1999
Baton Rouge, LA
Account Manager
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Collected on delinquent credit card accounts and provided new employee training. Contacted delinquent account
holders by telephone and requested payments to bring the accounts current. Established alternative payment plan or
other processes for payment of delinquent accounts. Followed up with customers on established payment plans.
Documented collection activities and recommended charge-offs when necessary. Managed the employee of the month
program by gathering support documents and calculating scores.
United Companies Mortgage Corporation -1996-1997
Baton Rouge, LA
Loan Originator/Customer Service Representative
Generated leads and sat up new loans for customers and trained new employees. Interviewed loan applicants, analyzed
credit reports, and prepared and reviews loan documents.
Baton Rouge Guest House - 1994-1996
Baton Rouge, LA
Certified Nursing Assistant
Assist nursing staff in providing care to patients. Respond to basic patient requests, assist with feeding, clothing, and
bathing patients. May serve and collect food trays and drape patients. Assisted with whirlpool procedures and basic
patient care. Transported patients to medical facilities and assisted with patient dining and nutrition needs.
Thomas Pipe and Steel - 1993-1994
Baton Rouge, LA
Accounts Receivable Clerk/Accounts Payable Clerk
Verified and posted accounts receivable transactions to journals, ledgers, and other records. Used the Quick Books
Program for processing receipts, checks and cash and sorted and filed documents after posting. Prepared bank deposits
posted invoice payments and generated invoices, as well as assisted with weekly payroll.
Woman’s Hospital - 1992-1993
Baton Rouge, LA
PBX Operator/Receptionist
Received incoming telephone calls for the entire hospital, by obtaining caller's name, and forwarding calls to
appropriate person and took messages. Provided patient information to callers and visitors. Greeted all visitors and
directed them to requested areas of the hospital. Provided information and assistance to visitors and customers, and
performed typing and other clerical duties when needed.
Additional Skills
• Strong organizational and time management skills
• Superb customer service ethic
• Typing and proficiency of at least 60 wpm
• Accuracy and Attention to detail
• Strong communication skills
• Ability to work in a team atmosphere
• Good judgment, self motivated and directed
• Interest in outdoor pursuits
• Knowledge of all office machines, fax, copiers, postage meters, etc.
• Sense of Humor
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