Customer Service High School

Curtis L.

Hines

*** ********

Circle #****

Lewisville

Tx. 75057

214-

***-****

*************@*****.***

Objective

To obtain a career occupation that will best utilize my skills and provide

mutual growth and development.

Summary

Innovative, excellent organization skills, dependable, honest with

excellent team player skills.

Trainable and coachable under all circumstances.

Work

Experience

Gaylord Texan

Resort & Convention center

1501 Gaylord Trail

Grapevine, Texas 76051

Jan.11, 2011 - Present

Occupation: Sedan/limo, Bus driver

- Support operation by driving various vehicles to meet departmental goals.

- Planned and managed routes to ensure time critical appointments and

pickups were made

- Worked with management to achieve 100% on time service for customers.

- Built relationships with customers to gain their confidence for repeated

business.

- Commended by management for working without supervision.

DFW Marriott North Airport hotel

8440 Freeport pwy.

Irving, Texas 75063

June 22,2000 thru Nov.24,2010

Occupation: Customer Service/Driver

- Provide customers transportation (to & from) DFW International airport.

- Upon arrival would provide customers information about hotel amenities.

- Provide information for business meetings and seminars located in hotel.

- Greet and answer customer questions about directions, area activities,

restaurants

and other points of interest around Dallas/Ft.Worth area.

- Overall annual scores were maintained 95% or higher with customer

surveys, comments

and feedback.

Awards/License

- CDL Class B Airbrakes (P) endorsement

- DFW Airport permit

- City of Dallas/Ft Worth permits

- Driver of the month May 2004

Education

- Lawton Senior High School, Lawton,Okla. - graduated 1981

- U.S. Army 1981-1984

References

- Available upon request

WORK HISTORY REFERENCES

Dates Of Employment Company/Employer

References

Jan.24,2011 to Present Gaylord Texan

Clayton Gilbert/Dan Williams

Resort & Convention

Center or Braxton Lord

Sedan/Limo & Bus

driver Gaylord employment center Hr

June 2000 to Nov.24 2010 DFW Airport Marriott

u John P. Negratti

Customer

service/Driver 972-***-****

Dale Issac/Bill Hatter

972-***-**** x6617

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