Manager Customer Service
Resume:
Adam Kellogg
#***
Houston TX, 77058
*********@*****.***
281-***-**** - cell
Profile:
You will find that I am self motivated, self starting, confident, competent
at the jobs I take on and finish on or ahead of schedule. I am a problem
solver and can trouble shoot issues expediently as well as resolve them. I
work very well with co-workers and seek to contribute as a team member.
When called upon to lead you can go to sleep at night and know things will
be handled by the time you get up. Overall I consider myself a balanced
individual with above average work ethic and communication skills. I am
also proficient with many Windows and Mac based programs. I will work very
hard to be an asset to the company I work for. I am seeking a long term
arrangement.
Job History
J and J Telecom
Title: Subcontractor
Employed 08/07 - Present
Phone# 409-***-****
As a Subcontractor I was responsible for the following:
. Servicing and maintaining several different types of Phone, Cameras,
P.A. Systems
. Planning And Designing New Installs
. Upgrading and installing new systems
. Problem solving and trouble shooting
. Quality Control
. Maintaining paperwork for customers and techs
. Customer service
. Structured Wiring
. Tech Training
GTI Security
Title: General Manager/Tech
Employed 08/07 - 05/10
Phone# 281-***-****
As a General Manager/ Tech I was responsible for the following:
. Servicing and maintaining several different types of Alarm, Cameras,
P.A. Systems
. Planning And Designing New Installs
. Upgrading and installing new systems
. Problem solving and trouble shooting
. Inventory Control
. Quality Control
. Maintaining paperwork for customers and techs
. Customer service
. Structured Wiring
. On and off site programming
. After hours on-call tech
Eagle Broadband Security/ASG
Title: Service Manager/Tech
Employed 6/05 - 2/07
Phone # 281-***-****
As a Service Tech/Manager I was responsible for the following:
. Servicing and maintaining several different types of alarm systems
. Maintaining a daily schedule
. Upgrading and installing new systems
. Problem solving and trouble shooting
. Inventory Control
. Quality Control
. Maintaining paperwork for customers and techs
. Customer service
. After hours on-call tech
. Structured Wiring
. On and off site programming
South Coast Recorders
Title: Studio Manager
Employed From 4/02 - 6/05
Phone # 281-***-****
As a studio Manager I was responsible for the following:
. Creation of Client management and scheduling system
. Building and maintaining my Clients
. Training of new employees and interns
. Music Recording, Mixing, and Mastering
. Acoustic design development and implementation
. Equipment installation and troubleshooting
. Client billing and bookkeeping supervision
. Creating new wiring schematics to interface new equipment with
existing equipment
. Shipping and Receiving
. Advertising and Promotion
. Client project graphics preparation
. Purchasing
. Accounts Receivable Management
. Accounts Payable
Securitylink From Ameritech/ADT
Title: Lead Installation Tech
Employed From 6/98 - 4/02
Phone # 800-***-****
As the Lead Installation Tech I was responsible for the following:
. Level 3 Alarm installation and Service Training
. State Residential Fire Alarm Superintendent License
. Customer passion Training
. Acting Manager in Manager's absence
. Installation and Service
. Training new Tech's
. On site and Off site Programming
. Scheduling Installs
. Learning and training of any and all equipment
. Planning and installing Fire, Security, and access control system
. Structured Wiring
. Data entry
. Inventory Control
. Qualified to install, service, and program several different panels
from Security, fire, and access control
Centurion Alarm
Title: Lead Installation Tech
Employed From 2/94 - 6/98
Phone # 281-***-****
As a Lead Installation Tech I was responsible for the following:
. New construction pre wire
. Trim outs / Retro's
. Alarm Installation and Service
. Structured Wiring
. Tech Training
. Inventory control
. On site and Off site Programming
. Scheduling Installs
. Learning and Training on any new equipment
. Data entry
Awards
Installer of the Month
August, 1998
November, 1998
February, 1999
April, 1999
June, 1999
September, 1999
January, 2000
Installer of the Quarter
4th Quarter, 1998
2nd Quarter, 1999
2nd Quarter, 2000
Employee of the Year
2000
Education:
- G.E.D. 1993
- Level 1 Alarm Install and Alarm Sales Training - February, 2000
- State Residential Fire Superintendent Training - July, 2000
- Customer Passion Training - July, 2000
- Management Training - March, 2001
- Qualified Manager Test - April, 2007
- Structured wiring Training - 1994 - present
- Complete training on several Alarm, Fire, and Access Control panels -
1994
- Training on Solid State Logic, Amek, and Euphonix recording consoles -
2002
- Training on custom wiring interface and analog circuit design
and troubleshooting. - 2002
- Training in live room recording, microphone designs, and uses - 2002
- Training in signal processing devices which include compression "broad
band split band
and multi band" analog and digital. - 2002
- Outboard microphone pre amps, digital reverbs, and delay processors. -
2002
- Training in numerous D.A.W. platforms including: Pro Tools, Digital
Performer, Peak,
Q base, Jam, and Melodyne - 2002
- Received training in recording facility management. - 2002 - 2005
- Received Quick Books Training- 2002 - present
- Fully Windows and Mac Trained - 2002 - present
-Training on Several phone systems -2002- present
Summary of Qualifications:
My career background is diverse and well rounded. I believe I will perform
well in most work place environments. I communicate and interface well with
my colleagues in any situation. I am sensitive to time deadlines and work
well under pressure. I recognize problems and find solutions as they occur
from time to time in an expedient manor. My excellent communication skills
provide a tremendous benefit to customer satisfaction and retention. In
conclusion I believe I will be an asset to any employer that I may work
for. I am proud of the job I have done for my past employers through the
years
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