Customer Service Manager
Resume:
Resume
Vanessa Astudillo
Galloway, OH 43119
********.*********@*****.***
Summary of Qualifications
• Team Player & Leader
• Outstanding Customer Service Skills
• Management Experience (1 years)
• Proficient in Spanish (Conversational, Understands 95%)
• Responsible, Reliable, Accountable, Dependable, & Hard-Working
Objective
• I have worked within a wide away of industries for a little bit over 5 years. I would like to work with your
company so I will be able to broaden my horizons. My purpose and mission, should you choose to hire me, is
to bring this company as much revenue as possible, while expanding my experience and knowledge. I am
currently in college at Columbus State as a dual major, majoring for an Associate of Arts degree and a Digital
Photography certification.
Experience
• Carter’s Collision Consultants Photographer, Website Manager, & CSR
2012 – Present
Answer and respond to emails and telephone calls from potential and current clients
Conduct photo sessions of clients on location in a natural light setting
Edit/retouch photos for online proofing gallery viewing/ordering
Place desired images onto a CD with a limited print release
Assist clients/potential clients with any concerns or complaints
Book consultations for photo shoots and in-person proofing gallery viewings
Manage office documents
• Taco Bell Crew Trainer
2009 – 2011
Taking orders from customers at front counter and drive-thru
Repeating the orders back to the customers to ensure order accuracy
Keep dining lobby and parking lot areas clean and sanitized
Operate a cash register
Manage funds/credit card receipts in cash register for drawer assigned
Review/Complete shift paperwork for drawer at the end of shift
Assist customers with any concerns or complaints
Train new employees, retrain current employees as needed
Preparing food items, as per instructed in Taco Bell training manuals, as many times needed
• Murphy USA Store Cashier
2008 – 2009
Resume
Completed shift paperwork for drawer, lottery, and money order during shift
Accounted for all sales and paid outs for lottery and money orders
Keep the store and parking lot organized, tidied up, dusted, swept, and free from garbage
Discarded and recorded proper waste on expired or out of date food items
Assist customers with any concerns or complaints
Manage fuel price changes on signage and gas pumps via register
Checked vendors in and verified amount of merchandise received
Print up lottery results, scan scratch off tickets, and submit lottery games on lottery machine
Keep cigarettes stocked up in cigarette shelves behind registers
• Burger King Shift Coordinator
2006 – 2008
Taking orders from customers at front counter and drive-thru
Repeating the orders back to the customers to ensure order accuracy
Keep dining lobby and parking lot areas clean and sanitized
Operate a cash register
Assist customers with any concerns or complaints
Preparing food items as per instructed in BK training manuals
Count, maintain, unload, and organize store inventory on a nightly basis
Replace or make arrangements to receive more food products when run out
Manage Burger King Daily Planner and month-to-date Blue Books
Manage funds in cash registers, safe, and nightly deposits
Manage employees
Manage and run scheduled shift
Make sure all food/health/labor laws and regulations are followed accordingly at all times
Input truck orders/invoices in book and in computer
Education
• Columbus State Community College Columbus, OH
Associate of Arts (2010-present)
Certificate in Digital Photography (2012-present)
• Ohio Department of Education/Columbus City Schools Columbus, OH
Graduated in 2010 with General Equivalent Diploma
Accomplishments
• Columbus State Community College
Dean’s List (Autumn 2011 Quarter – 3.58 GPA)
Dean’s List (Winter 2011 Quarter – 3.50 GPA)
References are available upon request
Contact this candidate