Experienced Quality Manager, with Region and Global experience

RESUME

Blanca Griselda Ochoa Resendiz,

Chemical Process Engineer,

Cellular phone # 899-***-****,

Home Phone # 899-***-****, Reynosa, Mexico.

OBJECTIVE

Be part of the Management staff with a Global company to which I can contribute with my skills and wide

experience in order to achieve the company’s goals; successfully and timely. A company that offers me

challenge, promotes innovation and improvement and that also provides me with positive work

environment and opportunity to keep growing.

QUALIFICATIONS

I’m a professional with 24 years of working experience in the Quality Assurance Field within the Chemical

(polymers) & Automotive Industry (Tier 1 & 2). My experience includes: 2 year as Global Warranty Manager,

3 years as Region Quality Manager for NA Division, 6 Years as Plant Quality Manager (including Quality

Improvement) & 24 years Developing/Implementing/Maintaining Quality Systems (ISO/QS/TS) in different

quality positions ( Supplier Quality, Process Quality, Customer Quality, Warranty).

SKILLS

Bilingual: Spanish-English 100%

Management experience at corporate level with direct responsibility of North America division.

Plant Quality Management Experience handling up to 3 Plants (different locations) at once.

Experience in plant start ups, or business units start ups

Experience on the Development, Implementation, Maintenance & Certification Process of ISO -TS

Quality Systems.

Knowledge of OEM (Ford, Chrysler, GM) quality system s and AIAG Requirements (PCP, PFMEA, etc)

Certified Internal Auditor & Lead Internal Auditor

Excellent Problem Solver, Very customer oriented.

Excellent communication and leadership skills leading teams to achieve goals and improvement.

Work well under situations with high pressure and ability to handle multiple tasks, achieve dead

lines and handle of critical issues/crisis.

Competent, very organized and responsible, good planner, top performer, likes to work w/leaner &

still effective quality systems structure.

Experience performing the following functions/tasks:

Visiting and providing support at OEM Customer Assembly Plants in attendance to quality issues, launches, meetings, etc.

Attending on site customer visits to complete product launch approvals suc h as PSO, PPAP, Run @ Rates and Audits

Experienced ISO /TS Auditor, implementing system and completing certification process.

Managing Supplier Quality Engineering & Supplier Development Process along overseeing Incoming Inspection

Handling Continuous Quality Improvement Projects

Deploying Quality Alerts, lessons learned & read across for quality and best practices for all across locations

Using Customer Problem Solving Methodologies & Formats: 8-DS, 3L5W, 7-D, 5-P, PDCA and their web sites.

APQP process as Coordinator and Team member.

Participating in the quotation process for new/changed products, inlcuding warranty impact

Managing /Supervising the Chemical testing and dimensional/metrology laboratory

Building, Managing and administrating the warranty system for a whole region and d ivision.

Utilizing SPC Tools

Performing the color discrimination Process for plastics and paints.

Experience in the following Production Processes:

Chemical production process (reaction) for butadiene and styrene polymers.

Molding (Injection), Painting (water base & urethane), Ink stamping, annealing (heat treatment), Laser Etching, Ultrasonic

Welding & assembly process for the production of radio’s faceplate.

Molding (Injection), leather wrapping (cutting and sewing) and assembly processes for automotive shifter knobs and

interior parts (backovers, AC vents, etc.)

Metal machining processes for production of automotive gearshifts and fuel nozzles

Wood, molding (foaming) and leather wrapping process for automotive tier 1 & 2 & aftermarket steering wheels.

Aluminum tubes processing for AC lines, accumulators, brake and fuel lines (cutting, end forming, crimping, welding,

brazing, assy, etc

Lamination process for seat covers, trim panel, arm rest, head rest, leather, fabric and foam.

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RESUME

KEY TRAINING

Visual Color Evaluation- Exacolor

ISO 9001:2000 Internal Auditor- Perry Johnson

ISO/TS 16949 Internal Auditor- Plexus

Color Discrimination – Metrolab International

Six Sigma - Manufacturing Training and development

PSO Development- Chrysler Headquarters

Understanding and implementing QS-9000 3rd. Edition - PLEXUS CORP.

MANAGEMENT DEVELOPMENT - American Management Association.

Leadership Training – Autotrim

INTERNAL QUALITY AUDITOR - NEVILLE-CLARK

Improving Paint Line Quality - UNIVERSITY OF WISCONSIN-MADISON

QUALITY ENGINEERING QE1 - DELCO ELECTRONICS

STATISTICAL TECHNIQUES FOR PROBLEM SOLVING - DELCO ELECTRONICS

DESIGN OF EXPERIMENTS - DELCO ELECTRONICS

TALC COLOR SCIENCE & COLOR THEORY – DELCO ELECTRONICS

Customer Warranty process: Ford (AWS), Chrysler (PRAS, WIS, EWT), and GM (GART), warranty parts review, chargeback

process

JOB HISTORY

COMPANY: TI AUTOMOTIV.E, HVAC DIVISION

ADDRESS: Reynosa, Mexico

BUSINESS: Automotive Air Conditioning Lines

POSITION: Warranty Manager for Global HVAC Division, reporting to HVAC Global Quality Director

PERIOD: Feb. 2005 to Feb. 15/2013 (started as Warranty Manager for HVAC NA, continued as

Regional Quality Mngr. for North America region (2008-2010), and last as Warranty Manager with

global responsibility and supervising Supplier Quality, Warranty, Customer Reps and QSM for NA

additionally to Global warranty.

QTY. OF EMPLOYEES SUPERVISED: Directly supervising 1 SQE Mngr, 1 QS Mngr., 1 SQE Engineer,1

Warranty Engineer and indirect (dotted line) 3 Quality Managers for customer quality activity and

warranty for 4 plants (North America Division).During this time also supervised Corporate North

America Laboratory, Quality Improvement Projects (supporting 7 Plants in NA), also Supplier Quality

Dept.

Major Achievements: Implement the warranty department procedures and metrics within 6 months,

avoided warranty costs above 300K by improving processes ( leading to new top notch technology)

and promoting lessons learned and best practices from warranty, avoided recall chargeback of 3.7

Million dollar by conducting in deep analysis and final root cause responsibility allocation to the

customer. Lead the quality department to a successful transfer of locations in tight timing, improving

quality level of plants to reduce customer PPM by 50% within 2 years period (2008 to 2010) as

Regional Quality Manager.

COMPANY: TAKATA DE MEXICO, SA DE CV

ADDRESS: Reynosa Mexico

BUSINESS: Automotive Leather Wrapped & Urethane Steering Wheels and clock springs.

POSITION: Quality Manager Reporting to Plant Manager in charge of 3 plants

PERIOD: Sept. 2003 to Feb. 2005

QTY. OF EMPLOYEES SUPERVISED: 5 Engineers, 4 Auditors, 4 Inspectors

Major Achievements: Start up of new plant @ Reynosa by transferring production from Port Huron MI

Plant and new products introduction at the same time managing the already transferred process in

Monclova Coahuila Plant, getting new plant with ISO/TS quality systems implemented within one year.

COMPANY: ALCOM DE MEXICO, S.A. DE C.V.

ADDRESS: Av. Industrial Del Norte 5-1 Parque Industrial Del Norte, Reynosa, Tams, Mex.

BUSINESS: Automotive Radios

POSITION: Senior Quality Engineer for the Plastic Finishing area reporting to QA Manager

PERIOD: Sep 2001- to Jun 2002

QTY. OF EMPLOYEES SUPERVISED: 5 Auditors, 1 technician

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RESUME

Major Achievements: Start up of production of the new plastic finishing area of painting, laser &

stamping processes of radio’s faceplate; this was a transfer from Japanese Plant to Reynosa within 6

moths

COMPANY: VOLANTES / SESER OEM S.A. DE C.V.

BUSINESS: Leather wrapping, molding & wood steering wheels and interior automotive components

ADDRESS: Ave. Uniones lote #11 Parque FINSA, Matamoros, Tams. Mex.

POSITION: Quality Manager reporting to Plant Manager

PERIOD: Aug 99- to March 2001

QTY. OF EMPLOYEES SUPERVISED: 1 Engineer, 2 Technicians, 1 auditor, 1 assistant

Major Achievements: Start up of new plant operations performing not only quality manager’s tasks

but APQP Mngr, Buyer, participating in the quoting process. Business focussed on aftermarket

wheels.

COMPANY: AUTO TRIM DE MEXICO, SA DE CV – CUSTOM TRIM (BREED)

BUSINESS: Automotive Levers & Interior Molded parts & Leather Wrapping of steering wheels.

ADDRESS: Av. Canadá # 100, Col. San Jose, Matamoros, Tams, Mex.

POSITION: Quality Manager, (Initial position as Sr. QE) reporting to Plant Manager in charge of 3 plants.

PERIOD: Sept 96- Aug 99’

QTY. OF EMPLOYEES SUPERVISED: 5 Engineers, 10 auditors, 1 assistant, 1 supervisor

Major Achievements: Getting the QS -9000 certification and Ford Q1 status granted,

maintaining low PPM target (2 digits) with Tier 1 customers. Got the whole plant key

documentation clean and updated within 3 months, lead quality improvement projects

(including implementation of process poke yok es) that reduced/eliminated “old plant issues”

such as plugged knob holes, short shots, etc.

COMPANY: DELTRONICOS DE MATAMOROS, S.A.

BUSINESS: Automotive Radios production.

ADDRESS: Parque Industrial Del Norte, Matamoros, Tams. Mex.

POSITION HELD: Quality Engineer for Plastic Finished Products reporting to QA Manager

PERIOD: Jun 94 – Sep. 96

QTY. OF EMPLOYEES SUPERVISED: 6 Auditors

Major Achievements: Lead major DOE project in the painting area in order to reduce customer

complaints on Top Quality Issue of uneven/opaque illumination of the faceplates, solving the issue by

implementing a process control of light transmission checks on the white base paint at raw material

and during production process, this control helped to achieve the reduction of customer complaints to

zero for this condition. Implemented quality systems and procedures for ISO 9000 Certification in

plastics area, besides of process controls implementation and process improvements to reduce and

eliminate scrap such as contamination, color problems, uneven gloss and finishing.

COMPANY: INDUSTRIAS NEGROMEX

BUSINESS: Synthetic Rubber and Carbon Black .

ADDRESS: Altamira Tams. Mex

POSITION HELD: Initial Quality Technician, last FG Supervisor

Responsibilities: Fist Job after college, FG and Raw Material Testing, Product Classification, R&D testing

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