Project Manager Management

LAURA L. PASTOR

*** **** **** ******, ********* *306, New York, NY10019

**********@*****.*** 917-***-****

SUMMARY

Proven leader demonstrating success in positively effecting change, driving efficiency and transparency, and promoting

continuous improvement. Possesses comprehensive experience in business and strategic planning, delivering operational

proficiency, Budget / P&L management, operations, IT, and program management.

EXPERIENCE

THE COLLEGE BOARD, New York, NY May 2012 to Present

Senior Director, Digital Delivery

• Lead comprehensive operations for College Board’s online / digital organization achieving record levels of productivity /

efficiency and transformed the operational process and metrics to provide senior leadership improved capabilities to

effectively manage the organization and advance goals and objectives.

• Oversee delivery of digital solutions of cross-functional teams including day-to-day operations, budgeting, strategic

planning, new and potential business initiatives scoping and estimating, and delivery management across all channels

to ensure cohesion and effective implementation of products.

• Partner with Office of the CIO, Finance and Business and Budget Owners to create and proactively manage budgets

by instilling ownership and accountability across groups by providing awareness, transparency and insight.

• Implemented methodology for creating more accurate estimates by providing collaboration and accountability with

relevant stakeholders, ensuring proper integration resulting in projects being delivered on time and on budget.

• Package and provide relevant, complex business and financial information, including projections, staff utilization,

revenue tracking, portfolio management to diverse audiences and senior management enabling them to make

impactful business decisions and ensure operational excellence and drive recommendations for improvements.

THE CEMENTBLOC, New York, NY January 2009 to May 2012

Director, Business Operations

• Performed all operational responsibilities for a rapidly growing, fast paced healthcare advertising agency

demonstrating success in optimizing revenue of multi-million dollar budgets resulting in over $2.5M in savings.

• Identified and deployed governance structure to ensure optimum efficiency and compliance with key performance

indicators and corporate strategic objectives.

• Measured agency portfolio performance to resolve monthly variances of indicated project or operational issues

ensuring operational risk mitigation actions were taken to achieve business results, cost savings, productivity, and

quality improvement.

• Institutionalized a standard, integrated approach to annual business planning, monthly forecasting, and resource

allocations.

• Pioneered, deployed and institutionalized digital delivery best practices across organization.

• Oversaw and managed execution of digital global CRM and PRM programs, focusing on quality, cost and schedule to

exceed expectations for clients such as Basilea Pharmaceutica, Bayer, Medicis, Novartis, and Sanofi Aventis.

• Partnered with Account Management to create highest-quality client experience and results, monitoring all project

processes and operation from time and resource efficiencies, cost management opportunities.

• Established and managed external partnerships in digital arena including technology vendors, hosting providers,

media agencies and specialized digital software/service firms to ensure effective delivery.

WEBMD, New York, NY July 2005 to January 2009

Senior Project Manager

• Led the technology organization to meet business goals by working closely with senior management on strategic

initiatives to define vision, strategy, and direction for 2 year product roadmap, as well as establishing site-wide

framework for measuring and facilitating progress toward meeting strategic initiatives: defined key performance

indicators, provided disciplined approach to consistent metrics tracking, introduced dashboard for executives and

Business Intelligence to effectively manage the business.

• Chaired several initiatives to ensure strategic alignment and delivery excellence, including a daily Technology meeting

to communicate business priorities and coordinate work efforts for Technology Group, and weekly innovations forums

which aligned stakeholders and external partners to bring new product innovations to life.

• Managed geographically distributed, multi-disciplinary project teams, managing resources full lifecycle, budget, and

scope from justification to completion, to deliver large scale, complex projects.

• Implemented Communities (180+ boards) Web 2.0 functionality which drove traffic of over 4 million registered users.

• Collaborated with executive leadership to migrate sponsor program reporting from multiple disparate platforms to

uniform Omniture system by understanding client deliverables, contractual obligations, alignment with Marketing, Ad

Operations, Strategic Development, and BI, and managed deployment and communications of new reporting.

BRIERLEY& PARTNERS, Dallas, TX Dec 2003 to July 2005

Director

• Managed Business Analyst /Project Management department of 15 which developed, implemented, and

supported technology solutions including eCRM, system integration, ASP hosting, interactive media

development, email communications, BI, and customer service applications for 25+ Fortune 500 companies,

including Sony, Nokia, Hertz, Hilton, Ann Taylor, and American Eagle, for platform implementation and

ongoing operations and support.

• Provided leadership and delivery oversight of all digital solutions through full SDLC, budgets and resource plans

overseeing, meeting deadlines on time and within budget.

• Defined and implemented processes and methodology for all disciplines of technology organization.

CONSULTANT March 2002 to Dec 2003

Sapphire Technologies, Dallas, TX, Feb 2003 to Dec 2003

Project Manager at Capital One Auto Finance

• Implemented a comprehensive business process and custom-developed solution to substantiate a repeatable process

for selling $1.1 billion in car loan securitization, resulting in $2 billion in additional loan origination potential, increased

revenue, lowered risk, and reduced unit cost measures.

• Managed client and internal expectations, managing cross-functional team of 20, in project delivery.

RCG Information Technology, Inc., Dallas, TX

Project Manager Consultant at Kinko’s Inc., Sept 2002 to Feb 2003

• Implemented Real Estate and Lease Administration system for global organization with 25,000+ employees in 1,100

locations in nine countries with revenues at $2 billion by establishing tactical and strategic direction, project

prioritization, resource acquisition, budgets, and timelines.

• Prepared proposal and budgets for over $1 million in-house Legal Matter Management system, including system

analysis, trend analysis, vendor and software research.

Various Consulting Projects, Dallas, TX, March 2002 to Sept 2002

GIGA INFORMATION GROUP, Dallas, Texas August 2000 to June 2001

Consulting Analyst

• Provided management consulting to improve quality and cost reductions, critical success factors and evaluation criteria

for technology deployments which included change impact analysis, vendor and market trends, and Technology

Integration Blueprint for current and future architecture.

COMPUTER SCIENCES CORPORATION, Dallas, Texas June 1997 to Aug 2000

Senior Consultant, August 1998 to August 2000

Content Management Team Lead Schlumberger Oilfield Services

• Managed implementation

for content team of 5 focusing on Help Desk functionality, creation of an international Knowledge Management

environment and international document ordering and publishing system for a 24x7 intranet-based knowledge

portal with end user community of 12,000+ users dispersed over 500 locations.

Business Analyst, Consulting Group Knowledge Management Initiative

• Designed, managed and

deployed internal Knowledge Management program into CSC Consulting Group, an operation representing $700+

million in revenue in the consulting marketplace, with 6,000+ employees.

Staff Consultant, June 1997 to August 1998

Business Analyst, Sun Microsystems

• Served as an

Organizational Readiness Manager for worldwide implementation of Product Data Management (PDM) Systems,

impacting 3,000 users worldwide and integrated with Oracle Manufacturing and Financial applications.

Testing Lead, Business Analyst, Telecommunications Software Company

PAGING NETWORK INCORPORATED, Plano, Texas June 1993 to June 1997

Senior Software Engineer, December 1995 to June 1997

Database Analyst, December 1994 to December 1995

Systems Analyst, June 1993 to November 1994

PREFERRED CORPORATE SUITES, Dallas, Texas February 1992 to April 1993

User Support Specialist

EDUCATION: Louisiana State University, B.S. in Psychology, Minor in English

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