Customer Service Manager
Resume:
Street 313-***-****
Detroit, MI kwesi.troutman@gmail
Kwesi S. Troutman
Objective To secure employment in an organization that will
afford me the opportunity to exercise my innovative
and creative skill sets while helping improve
measurable outcomes in alignment with agencies mission
statement.
Education 2003 Wayne State University
Detroit, MI
? Bachelor of Arts/History
2012 Wayne County Community College
Detroit, MI
? Non-Profit Management Certificate
2013 All Star Truck Driving School
Detroit, MI
? CDL-Class A with Air Brakes/Medical
Certificate/TWIC-5yr
2013 Wayne County Community College
Detroit, MI
? Case Management Certificate
Experience
2009-2012 Detroit Workforce Development Dept.
Detroit, MI
Case Manager/Job Developer/Vocational Counselor
Provided individual and group training with a focus on
employment, vocational exploration, life skills,
communication skills, parenting skill, housing
assistance, utilities assistance and various other
subject matter that assist in creating a well-rounded
academic student and employment candidate.
2004-2009 MTC Integration-IT Firm
Oak Park, MI
Interface Analyst/CSR/Data Clerk
I provided on-site and remote consulting on SAP R/3
and XI 3.0 engagements in support of private and
public sector organizations within manufacturing and
defense. Provided excellent customer service with a
professional demeanor. Performed word processing and
typing duties as instructed
2003-2004 Goodwill Industries
Detroit, MI
Workforce Vocational Coordinator
Assisted in the design, development and implementation
of multi-faceted vocational training, life skills, and
human service training programs for at risk males.
Recruited probable employers, training partners, and
provided quality customer service and professional
development seminars for disadvantaged males living
within the city of Detroit.
2001-2003 Charlotte Forten Academy
Detroit, MI
Co-Teacher/Mathematic/Language Arts
My duties consisted of providing educational
instruction for 120 middle and high school students in
the following subject matter: pre-algebra, algebra,
geometry, trigonometry, essay writing and read and
response exercises.
1996-2001 Manhood, INC (Faith Base Agency)
Detroit, MI
Male Responsibility Coordinator
Designed, developed, and implemented grass root
program focused on providing tutoring, mentoring,
professional development seminars, cultural exposure
to the arts, and other activities for at risk youth in
Detroit.
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