Customer Service Representative

Cindy L. Mabus ***** Rachel Rd. . Curtice, Ohio **412

419-***-**** (C) ********@*****.***

OBJECTIVE: Professional customer service representative looking

to secure a position as a team-player in a people oriented

organization where I can maximize my customer service

experience.

qualifications: Customer service management, satisfaction and complaint

handling and resolution

Office management skills including records management,

spreadsheets and reports

Experience in MS Word, MS Excel and MS PowerPoint

Strong communication, organizational, and leadership skills

Ability to work in a team environment or independently

Organized and detail-oriented

Strong skills in time management, prioritizing tasks, and

meeting deadlines

Excellent customer service and problem solving skills

EDUCATION: Bachelor's Degree in Business Administration

2015 (Expected)

The University of Northwestern Ohio

. President's List . Dean's List

Associate Degree of Applied Science

08/2011

In Paralegal Studies - GPA 3.42

Kaplan University

. President's List . Dean's List

. High Honor Roll

experience: Administrative Assistant/Customer Service Representative

2003 - 2013

Ron's Trailers Inc Oregon, Ohio

. Established and maintained positive relationships

with all customers and clients

. Respond to telephone inquiries, providing quality

service to customers and associates inquiring about

the availability of products or status of orders

. Demonstrated excellent interpersonal skills with the

ability to work well under pressure

. Respond promptly to customer enquiries in person, via

telephone, letter and email

. Recommended solutions within customer budgets

. Access electronic and paper cataloging systems to

look up product information

. Manage upset customers, conflicts and challenging

situations in a professional and efficient manner

. Quickly research and investigate customers issues and

concerns

. Maintain up to date paper and computer based files and

administrative systems

Production/Assembly 1996 - 2013

Cooper Standard Automotive Bowling Green, Ohio

. Followed all manufacturing guidelines and procedures

. Partnered with managers on various projects resulting

in improved productivity and quality

. Demonstrated ability to provide training and

encourage team members to achieve production goals

References upon request

Contact this candidate