Customer Service Sales
Resume:
Jennifer C. Smith
Otsego, MI 49078
Cell Phone 269-***-****
Secondary Phone 269-***-****
***************@*******.***
Qualifications
. Received recognition multiple times for being 'Top Performer' in
sales, customer satisfaction, and exceeding goals
. Typing speed of 70 wpm
. Extensive experience using multi-line phones
. Knowledge of Microsoft Office
. Over fifteen years of experience in customer service
. Proficient in de-escalation skills
Employment
Server, Fuel Vegetarian 2012-Present
Assured the highest standards of service and quality
Monitored food preparation methods, portion size, and
presentation
Generated top sales
Provided culinary education to guests
Customer Service Representative, National City 2007-
2009
Exceeded sales and expected quotas monthly
Given recognition for top customer service
Received approximately 400 incoming calls per day
Assisted clients with credit card issues
Provided accurate due dates and time frames
Consistently scored 100% on call observations
Agent/Dispatch, Michigan Message Center 2005-2005
Received incoming calls
Relayed messages to clients
Frequently scored 100% on monitoring
Telephone Sales/Head Hunter, Superior Business Solutions
2000-2002
Placed outbound calls
Worked unsupervised
Exceeded quota
Appointment Setter/Confirmations Manager, Shell Vacations Club
1999-2002
Conducted cold calls to prospective clients
Managed a team of approximately eight employees
Trained new employees in sales and agency procedures
Maintained records
Earned 'Top Sales Person' award multiple times
Volunteer Experience
S.P.C.A. 2012 - Present
Big Brothers Big Sisters 2011 -
Present
Kalamazoo Institute of Arts 2011 -
Present
Take Hold Church 2011 - Present
Navigator Academy 2003 - 2004
Boys and Girls Club of Southwest Michigan 2002 -
2004
Education
Western Michigan University - Kalamazoo, MI
Major in Social Work
Minor in Addictive Studies
3.60 Grade Point Average
Expected graduation 2013
Kalamazoo Institute of Arts - Kalamazoo, MI
Full scholarship recipient
Focus in photography
Currently attending
Kalamazoo Valley Community College - Kalamazoo MI
Major in Social Work
Associates Degree
Continental Academy Coral - Gables, FL
Graduated with high honors
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