Customer Service Manager

SHAMIT CHAKRABORTY

*** ************ *****

Toronto, ON, M4K 1N3

514-***-****

******.***********@*****.***

Objective: Seeking employment in order to gain practical work experience.

Education:

• Concordia University, Montreal, QC September 2012 - Present

Masters in Electrical and Computer Engineering

• BRAC University, Dhaka, Bangladesh May 2008 – April 2012

Bachelor of Science in Electronics and Communication Engineering

CGPA: 3.47

Work Experience:

Bangladesh National Television August 2010 – August 2012

English Newscaster

• Present news on national television regularly.

• Analyze and broadcast live news received from multiple sources.

• Assist in preparation of news script.

• Examine news items of local, national and international significance to determine selection.

• Deal with live inserts or instant breaking news with fluency and confidence.

Grameenphone Cellular Service, Bangladesh June 2009 –

May 2011

Customer Manager

• Achieved monthly sales target.

• Provided superior customer service, answered customer’s questions and resolved customer

complaints.

• Sold add-on services to customers based on their needs.

• Make instant adjustments to the schedule planning of team members.

• Maintain composure while dealing with difficult customers.

Extra Curricular Activities:

• Member of AIESEC (an international non profit organization for leadership training).

• Member of BRAC University Debating Club.

• Member of school and university basketball team.

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