Customer Service High School
Resume:
VERONICA A URIEGAS
SAN ANTONIO, TX 78223-2443
********@****.***
Career Objectives
To obtain a full time position in a company where I
can apply my past work experience and be an asset to
that company.
Summary of Qualifications
Proficient in handling diverse tasks simultaneously.
Adaptable to new concepts and responsibilities
Project oriented, sticking to a task until completed
Work well independently and as a team member
Work History
Dec 05, 2011 - TRANSCOM - San Antonio, Texas
Present MEMBER RELATIONS AGENT
Attracts potential customers by answering product and
service questions; suggesting information about other
products and services.
Resolves product or service problems by clarifying the
customer's complaint; determining the cause of the
problem; selecting and explaining the best solution to
solve the problem; expediting correction or
adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer
adjustments.
Jul 26, 2010 - Jun Contributes to team effort by accomplishing related
09, 2011 results as needed.
JEFFREY DAVIS - San Antonio, Texas
CUSTOMER SERVICE/RECEPTIONIST
Welcome guest's and greets them cheerfully, offer them
seats and make them comfortable.
Responsible for answering queries and questions of
people visiting the law firm.
Answer phone calls, note down specific information or
record as voice messages, transfer calls to different
departments and ensure that no calls go unanswered.
Guide guests throughout the facility in the general
location of specific rooms and/or departments within
the building.
Feb 19, 2010 - Jul LA QUINTA INN & SUITES - San Antonio, Texas
26, 2010 GUEST SERVICE REPRESENTATIVE/FRONT DESK
Ensure that each customer receives outstanding service
by providing a friendly environment, which includes
greeting and acknowledging every customer, maintaining
outstanding standards, solid product knowledge and all
other aspects of customer service.
My primary duty of a reservations agent was to rent
hotel rooms to prospective guests.
Responsible for following protocol to ensure that the
hotel receives a high rating.
Responsible for quoting the rates correctly & stating
the hotel's cancellation policy.
Mar 06, 2008 - Jul HOLIDAY INN & SUITES - San Antonio, Texas
20, 2009 GUEST SERVICE REPRESENTATIVE/FRONT DESK
Ensure that each customer receives outstanding service
by providing a friendly environment, which includes
greeting and acknowledging every customer, maintaining
outstanding standards, and all other aspects of
customer service.
My primary duty of a reservations agent was to rent
hotel rooms to prospective guests.
Provide full Customer Service even when overcoming any
objections the guest may have.
Responsible for following protocol to ensure that the
hotel receives a high rating.
Responsible for quoting the rates correctly & stating
the hotel's cancellation policy.
Sep 01, 2002 - Jan ALLIANCE REFRIGERATION - San Antonio, Texas
31, 2003 RECEPTIONIST
Education
San Antonio College - San Antonio, Texas
Education Level: 1 year college, technical or
vocational school
St. Phillips College - San Antonio, Texas
Education Level: 1 year college, technical or
vocational school
Brackenridge High School - San Antonio, Texas
Education Level: High School Diploma/GED
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