Customer Service High School
Resume:
Telephone: 506-***-****
E-mail: ***********@*******.***
Education
New Brunswick Community College – September 2004 to June 2005
Certificate – Office Administration – Graduated with honors.
Typing (75 WPM) Interpersonal Communications
Outlook (Email) Customer Service
Microsoft Office Word (Advanced) Records Management (Filing)
Excel (Spreadsheets) Employment Strategies
Accounting Manual and Simply 2004 PowerPoint
Access (Introduction to database) Business Fundamentals
Writing Fundamentals/Business Writing Public Speaking
(Grammar and letters)
Business Math
JMA Armstrong High School – September 1999 to June 2003
Diploma – Academic
Work Experience
March 2007 to Present
EXXONMOBIL
MY JOB TITLE AT EXXONMOBIL IS “OFFSITE INVENTORY SPECIALIST “.
THIS IS WITH COMMERCIAL AVIATION. MY POSITION INVOLVES
MANUAL DATA ENTRY OF OVER 3,000 AIRLINE FUELLING TICKETS
MONTHLY, WEEKLY INVOICING, DAILY FILING, DAILY E MAILS,
ANSWERING THE PHONE, MONTHLY RECONCILIATION OF FUEL
INVENTORY OF 16 CANADIAN AIRPORTS, EXCEL SPREADSHEETS,
PROBLEM SOLVING, EXTREME TIME MANAGEMENT SKILLS, AND
INQUIRES WITH AIRPORTS.
November 2005 to March 2007
MINACS
THIS POSITION INTEGRATED A TWO-WEEK TRAINING PERIOD AND
TESTING TO BECOME A SMALL BUSINESS ADMINISTRATION LENDING
SPECIALIST. RESPONSIBILITIES INCLUDED TAKING APPLICATIONS
OVER THE PHONE FOR SMALL BUSINESSES THAT WISH TO APPLY FOR A
LOAN OR LINE OF CREDIT. IN ADDITION, DETERMINING WHAT THEIR
INTEREST RATE WILL BE AND MONTHLY PAYMENTS. AS WELL, HELPING
CLIENTS WITH INQUIRIES WHILE MAINTAINING EXCELLENT PHONE
OPERATOR CUSTOMER SERVICE.
July 2005 to September 2005
NAPA
This is a summer employment position, which involves answering the phone and
transferring calls, filing, ordering stock for the warehouse, posting stock, and checking
packing slips, keying receptions, keying stock, and matching invoices.
May 24 to June 17 2005
Co operative Insurance
This was a four-week on-the-job training experience required to graduate from NBCC
Moncton. This position involved, filing facility mail and policies, sorting incoming mail
for all departments (Home, Auto, Facility), completing folders for new business policies
coming in for facility, orientation on their systems, introduction to insurance, a video
report on the company, Customer and Basic set up for the facility policies on the Cust and
GNA system, navigation of their in-house systems, ordering motor vehicle reports, and
working in the Word Pro area completing letter requests from different departments.
April 2004 to July 2004
ICT Group
This position involved a one-month course to become a Credit Reporting Agent (a
certificate was given). Job responsibilities were performing credit checks for American
bank branches, helping customers with credit problems and/or inquiries, and maintaining
excellent phone operator customer service.
References
Available upon request
To Whom It May Concern:
Subject: Application for Employment
I am seeking employment within your company based upon the positive reports I’ve
heard about your organization and your raised level of professionalism.
I feel I am a strong candidate for your business as I have successfully completed a one-
year Office Administration course at NBCC Moncton. During this course my studies
focused on Advanced Word, Excel, Business Communications, Accounting manual and
simply 2004, Access, Outlook, as well as PowerPoint.
My personal abilities include being very well organized, efficient and possessing strong
interpersonal skills. I have great job experience as I am currently employed at
ExxonMobil as an Inventory Specialist with Commercial Aviation. I have upgraded my
Excel, Access, PowerPoint, Accounting, and Microsoft Office levels over the years with
the company. We had in-class training on these programs as new levels came out.
My position as an Inventory Specialist is very meticulous. I reconcile inventory every
month for 16 Canadian Airports, as well as, manually process over 3,000 airline fuelling
tickets monthly. I process weekly invoices, and send them to be paid. My job also
entails, filing, excel spreadsheets, business math, answering the phone, and conducting
bi-weekly to monthly meetings with Airport Managers as well as, sales reps.
I pay close attention to detail, and can work under pressure, and with tight deadlines, with
little to no supervision.
If a job opening becomes available, for which you feel I might be qualified, I would
appreciate and interview. I can be reached at home at 506-***-****, cell (506)-380-
0449, or e-mail ***********@*******.***.
Thank you for your time and consideration.
Sincerely,
Laura Lutes
Contact this candidate