Manager Quality Assurance

Kakra Manish Sharma

**-*-** ***** ******

Hyderabad, Andhra Pradesh

India

**************@*****.***

Mobile No: 077********, 080********

Summary

Presently working as ‘Assistant Manager’ Staffing for Wipro Technologies Ltd.

Objectives

To work for a prestigious organization and play a key role in its development along with individual growth.

Education

Midas High School, Hyderabad, Andhra Pradesh, India

MS University, Chennai, Tamil Nadu, India

Graduated: June 2010

Grade: 58

Employment History

48 Months of Wipro Technologies experience.

Worked as an SR. Associate (HR) in Wipro BPO, from Feb 2009 to 04/04/2011.

Got promoted Assistant Manager (HR) on 05/05/2011.

February 2009 – Present: Assistant staffing Manager

Company: Wipro Technologies

Hyderabad, Andhra Pradesh, India

Resource forecasting, planning and allocation – determine optimum mix of internal, recruit and contract (partner)

resources.

Helping projects meet resource cost and productivity as decided by the Wipro Norms

Handling resources and projects globally from resourcing prospective

Influential in making decisions relating to the allocation of resources that impact the expense and margin potential

Worked for BSFI (Banking/Securities/Finance/investment) Vertical for 3 quarters, currently handling RCTG

(Retail/CPG/Transportation/Government) Vertical

Understanding quarterly targets for that financial year given by the senior management and achieve the targets.

Preparing reports for Staffing/BU head regarding the current status of the employees & their billability status.

Review client and delivery teams feedback to assess bench strength and plan necessary training for the resources

Understand the aspirations and expectations of the employee effective resource deployment.

Trainings

Advance training in MS Excel and power point.

Lean trained (Wipro).

Trained on Wipro management programs like Team Leader Readiness program, Lead without fear, Change

Management etc.

Skills

Proficient in managing & leading teams for running successful process operations & experience of developing

procedures, service standards for business excellence.

Rich experience in Resource management, Talent optimization, Operations Management, Process Improvement, Team

Management & Quality Assurance.

Excellent interpersonal, communication & organizational skills with proven abilities in team management & customer

relationship management.

Significant achievement

Recognition from VP for significantly exceeding the target in Q2 (2011)

Consistently met Quarterly targets in current role. Recognition from AVP – consistently meeting the Service level for 2

quarters with optimum resource allocation

Best Pragati award (kaizen) – Kaizen award for lean project – effective productivity calculation and tracking

Feather in the Cap – Highest seat utilization across BU.

Recognition from SDL for new stack system for the process based on the EWU for each queue.

Best Pragati award (Kaizen) -- award across all Wipro location for Automated CST Review report.

Previous Work Experience:

Worked as a Team leader (Personal Loans) in Citi Financial, from 02/12/2005 to 05/10/2007

Worked as a Team leader (personal Loans) in Cholamandalam services limited from 06/11/2007 to 02/12/2008

Verifying weekly, monthly Executives DSR records.

Implementing of Policy Changes on time to time.

Developing Business Channels as dealing with Direct Sales Team.

Recruiting the Team and assigning the right persons to right job.

Goal Setting and Capacity Planning.

Verifying and valuating through documents and Personal Discussion.

Verification and review on Existing Loans.

Customer interaction, resolving issues queries and doubts of the Customer

Follow up of Non Starters.

Conducting meeting & training to the DST to improve the quality of Files at the Sourcing Level

Identifying and implementing strategies for building team effectiveness by promoting a spirit of co-operation between

team members.

Planning targets, monitoring targets and achievement of overall targets on a daily, weekly and monthly basis to meet

requirements.

Imparting training to the team members for credit evaluation and credit screening as well as for generating quality

business.

Taking care of entire Processing Activities.

Taking care of enter team members daily logins.

Team members Daily commitments and achievements.

To process team members salary.

To prepare MIS’s. Processing of physical file to dispatch of the file to Ops.

Screening the entire file at the processing end to error out fake documents and proof. Had successfully completed.

Hobbies & Interests

Playing Chess, Making Friends, Playing Cricket.

Qualification/Certification

February 2011: Sig Sigma

Organization: Wipro Technologies

Hyderabad, Andhra Pradesh, India

Personality Traits:

Good communication skills.

Quick learner

Positive thinker ready to take the life as it comes.

Eagerness to accept new challenges & Ability to work in-group

Self-Confident.

Good Interpersonal and Soft Skills.

Personal Profile:

Father Name : K. Harinarayan

Date of Birth : 01-12-1986

Gender : Male

Languages

English – Fluent

Hindi – Fluent

Telugu – Fluent

Marwari – Fluent

NOTE: Current CTC 3 LAC

Expected: Above 5 LAC

Notice period: Immediate

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