Customer Service High School
Resume:
Jennifer Jackson
Spring, TX 77373
Employment History
cakeladyjenniferjackson
Repair Administrator
@gmail.com
**/**** ** ******* ******* Mortgage Solutions, Inc., Spring, TX
Receive, respond to and return telephone calls daily
Receive and process e-mail, faxes, and incoming mail daily
File maintenance, including updating notes, comply module screens, mailing
checks, printing Lien Waivers and letters
Mediate conflicts between borrowers and contractors
Set up repair modules as new loans are acquired
Review and compare Repair Rider, Conditional Commitment and Appraisal to
clarify repairs, as applicable
Order inspections to ensure required repairs were completed according to HUD
guidelines
Process, print and mail required letters to meet required guidelines
Make follow up phone calls to borrowers to ensure they understand the required
repair process
Back up Customer Service during high call volume
Perform other related duties as assigned
Escrow Officer
2/2010 to 3/2010 Midstate Title, Jackson, MI
Overseeing all aspects of the closing process
Preparing HUD-1 Settlement Statement for lender approval in accordance with
lender closing instructions and regulations
Coordinating closings
Processing and finding solutions for outstanding conditions while managing a full
closing pipeline to meet approval requirements and deadlines
Reviewing real estate contracts, lender documents, title commitments, surveys,
payoff statements, tax certificates etc to ensure all documentation is correct,
completed and in compliance prior to closing
Obtaining clear title- Ordering title reports, resolving title defects, coordinating
release of existing liens and encumbrances against property or seller
Reviewing title commitment and ensuring all title issues have been cured prior
to closing
Ordering payoff statements, HOA statements, surveys etc.
Effectively communicating with customers to help them understand the process
of the transaction and explaining documents they have questions about throughout
the entire process
Balancing files
Maintaining existing business and generating new business
Repair Administrator
01/2009 to 01/2010 Compu-Link (Celink), Lansing, MI
Same responsibilities as above
Escrow Officer
10/2002 to 09/2008 Midstate Title, Okemos, MI
Search, examine and type commitments for Ingham County
Provide copies of documents to closing department
Clearing title
Began in order/data entry department ended as an Escrow Officer running 3
remote offices
All other duties same as above
Education
Charlotte High School, Charlotte, MI
Diploma
Co-op program through Olivet College (Accounting I & II)
Other Experience
Entrepreneur for 4 years, owing and running 3 businesses from 2007 to
2001
Knowledge in management and professional settings
References
References are available on request.
Contact this candidate