Customer Service Sales

Diva De Guzman

LinkedIn Career Presentation ************@*****.*** San Jose, CA 408-***-****

Award winning Customer Service Specialist and Sales & Marketing Professional. Highly experienced in customer service improvement

design and implementation. Special talent for building sales by leveraging forecasting expertise. Excels at generating new sales and

increasing business cash flow. Extensive experience with high tech products, R&D and high profile clients. Excellent communication and

leadership skills. Especially skilled at building client relationships through deep expertise in tradeshows, email marketing, telemarketing,

networking and personal contacts.

Leadership Communication Training Sales Increase Process Improvement Sales Forecasting Client Relationships

ITEX Corporation, San Jose, CA Dec 07 – Present

CUSTOMER SERVICE/SALES TRADE DIRECTOR

Consulted business owners/CEO’s to ensure maximization of their ITEX memberships while managing member financial accounts using

the ITEX proprietary online system. In person meetings with clients to determine their needs performing the planning, executing and

management of their projects. Identified issues for clients recommending and implementing a course of action designed to improve their

bottom line by demonstrating how to attract new business, generate new sales and increase their Cash Flow with ITEX.

Key Highlights

• Named Top Trade Director in Northern California four years in a row, from 2008-2011.

• Leveraged expertise in networking, tradeshows, email marketing, and telemarketing to build membership for the San Jose

franchise from 200 to 665 members.

• Increased sales from $2 Million to over $5 Million annually by implementing sales forecasting system.

• Designed and implemented new procedures improving customer service and sales resulting in company growth of 53%.

Slash Support, San Jose, CA Oct 06 – Oct 07

CUSTOMER SERVICE SPECIALIST

Key Highlights

• Recognized as the top performer in contract sales 9 months in a row.

• Leveraged sales expertise to upgrade and sell contracts while verifying customer entitlements based on contract level.

• Administered the Client Relation and Customer Asset Management database.

Fram Commercial, San Jose, CA Jan 05 – Jan 06

CUSTOMER RELATIONS MANAGER

Key Highlights

• Constructed and implemented new customer service specifications and procedures designed to improve the customer service

experience.

• The newly redesigned customer service experience resulted in a 20% increase in sales and contracts.

Adesa Golden Gate, Tracy, CA 2001 – 2004

TRANSPORTATION COORDINATOR

• Named Runner Up for Best Customer Service Award in 2004 for providing outstanding customer service.

• Managed high profile corporate accounts at regional headquarter level for Bank One, Wells Fargo and Ford Motors.

• Coordinated logistics for clients by managing carriers and various contract groups.

Atmel, San Jose, CA 1990 – 2001

QUALITY ASSURANCE VENDOR COORDINATOR/ASSISTANT SUPERVISOR

Managed vendor auditing, expediting, negotiating and purchase orders as the Vendor Coordinator in Customer Returns and Customer

Source Inspection for military products. ATMEL is a semi-conductor manufacturer routinely supplying the military. Administered records

on product movement and production activity reports while maintaining QA documentation and processes. I found the products fascinating

and would jump at the chance to work for another hi-tech focused company.

Key Highlights

• Awarded recognition as part of the team that increased revenue from the startup phase to over one $1b, gross annually.

• Managed development release tracking for high profile clients including Boeing, Honeywell, Lockheed Martin, Motorola, and

Western Digital.

Diva De Guzman ************@*****.***

• Administered report records for product movement and production activity.

• Executed vendor auditing, expediting, negotiating and purchase orders.

• Skilled provider of leadership and technical training to coworkers.

• Utilized knowledge of WIP, LTS and MFG in order to track lots in process and update status.

Evergreen Valley College, San Jose, CA

• Attended Sales Course through Sandler’s Sales

• Proprietary ITEX Management System

• Microsoft Office and Word

• Trilingual in Portuguese and Spanish.

Contact this candidate