Customer Service Engineer
Resume:
CHRISTOPHER STOVALL
Lexington, KY 40508
**********@*****.***
EDUCATION
University of Kentucky, Lexington, KY
PhD, Doctorate of Philosophy in Mechanical Engineering, GPA 3.6/4.0
Present
. PhD Candidate (All work completed except dissertation)
. Dissertation Topic: Innovative Transformation for Sustainable
Design of Manufacturing Systems focusing on Value Creation and
Attribute Analysis
. Assistant Editor for Int. Conference on Sustainable Systems Engineering
Book
. Develop Survey for Progressive Research Initiative for Sustainable
Manufacturing
. Receive prestigious Boeing Fellowship for PhD in Sustainable Systems
MSMSE, Master of Science Manufacturing Systems Eng., GPA 4.0/4.0 Spring
2008
. Thesis Topic: Optimization of Pellets for Sustainable Manufacturing
Tungsten Cathodes
. Graduate top of class
. Dean's List
. Assistant Editor of the International Journal for Sustainable
Manufacturing
. Student Presenter at Sustainable Manufacturing V Global Symposium
. Receive prestigious GAANN Fellowship (Graduate Assistance in Areas of
National Need)
Lean Specialist Certificate, (The Lean Group) GPA 4.0/4.0
Fall 2006
Boot Camp I:
In depth study of Lean Principles & Lean Operations Management, hands
on learning through various simulations and industry exposure, worked
in team environments to create actual lean manufacturing improvements,
cell design, line-balancing, group technology, time studies, leveling,
optimization, SQC, TPM, FMEA, RPN, MTBF, maintenance, SMED, 5S, JIT,
WIP, OEE, MTM, cellular, poka-yoke, SPC, 5-WHY, paretto, six sigma, Tm,
Tc, visual controls, andon, kanban, jidoka, MTM, 7 wastes, time study,
motion study
Boot Camp III:
Lean projects with industry partners (Toyota, Transfreight, Trim
Masters, Komatsu, etc.) Six Sigma (6?), Statistical Quality Control
(SQC), Design of Experiments (DOE), shop floor quality control and
Supply Chain Management (SCM)
MBA, Master of Business Administration, GPA 4.0/4.0 Spring
2006
. Immersive curriculum (completed in 11 months)
. Graduate top of class
. Dean's List
. Six Sigma Green Belt Certification
. Product Development Management Association Pre-Certification
. Beta Gamma Sigma National Honorary Society
BSME, Bachelor of Science in Mechanical Engineering Fall
1998
. Active member of National Society of Professional Engineers (NSPE),
Kentucky Society of Professional Engineers (KSPE), Order of the
Engineer
. Sigma Alpha Epsilon (SAE), Fraternity House Manager
. Engineer in Training (EIT) - KY Certificate No.11455
June 1999
EXPERIENCE:
University of Kentucky, Lexington, KY
Senior Research Assistant - UK 2007-2012
. Work with: Toyota Motor Manufacturing Kentucky (TMMK)
. Work with: Lexmark International
. Work with: General Electric Aviation
. Analyze Department of Defense research areas and prepare business
cases to determine ROI for funding proposals
. Work with: Advanced Technology Initiative (ATI) and
. Work with: Integrated Manufacturing Technology Initiative (IMTI)
. Develop templates to understand, ROI, cost analysis, product line
margins, and compliance with sustainable initiatives for DoD research
topics
. Develop Business Case Template for DoD White Papers considering
quality, budget, employment decisions, productivity, variation and
performance assessments, metrics, and product attributes
. Team Leader for Supply Chain Modeling Project
. Point of Contact: TRS Technologies Value Stream Mapping/Supply Chain
Audit
Senior Teaching Assistant - UK
. MFS 699 Design for Sustainability Fall
2012
. MFS 507 Design for Manufacturing Spring
2012
. MFS 505 Modeling of Manufacturing Processes and Machines
Fall 2010
. MFS 699 Design for Sustainability Fall
2009
. MFS 505 Modeling of Manufacturing Processes and Machine
Fall 2009
. MFS 507 Design for Manufacturing, (long-distance learning WKU),
Spring 2009
Deliver lectures to students and provide instruction and assistance
Provide laboratory instruction for students and coordinate all
lab work
Travel independently to WKU campus to instruct student groups
. MFS 505 Modeling of Manufacturing Processes and Machines
Fall 2008
. MFS 699 Design for Sustainability Fall
2008
. MFS 507 Design for Manufacturing Spring
2008
IMTI, Integrated Manufacturing Technology Initiative, Knoxville, TN
2008 - 2011
. Independent Contractor: develop future state value stream map and
create plans for transformation into a learning organization through
continuous flow or pull system design to level the workload
. Scribe, Duties involve interpreting, collecting material during
workshop, format and presentation
. Assist with the production of White Papers for government roadmap to
technology innovation.
. Act as consulting liaison to IMTI regarding lean efforts to streamline
work processes
. Travel to various locations independently, interact with strategic
military personnel and conduct workshops on high technology
manufacturing topics.
Semicon Associates, Lexington, KY 2006-
2008
Lean Systems Process Engineer
. Analyze and design lean manufacturing cells to optimize the use of
space and create efficiencies in work flow, operational procedures,
continuous improvement, supply chain production control and
manufacturing productivity
. Raise on-time customer acceptable delivery from 15% to 95% in six-
months
. Analyze inventory and make adjustments to product templates which
support customer order requirements to minimize inventories
. Work with manufacturing process to define process capability and
reduce defects through problem solving and process improvement
techniques
. Develop, manage, evaluate, implement and emphasize Team Leader
empowerment in the standardization of work/process/material, use of
countermeasures, ensuring compliance and safety
. Operationalzed improvement strategies with engineering and
distribution
. Troubleshoot the manufacturing and assembly systems to reduce
downtime
Brunswick Boat Group, Lexington KY 2005-2006
MBA, Internship
. Work with Sea Ray Boats to analyze make versus buy decision for the
upholstery fulfillment requirements for the entire boat division of
Brunswick
. Work with multiple companies in boat division (25 or more companies)
as engineering liaison to facilitate project requirements, surpass
cost targets and meet delivery deadlines.
. Analyze fitness division competitors for acquisition and merger
opportunities and provide assessments and estimates of assets,
investments, and lean accounting characterization
. Develop corporate strategy to ensure a safe work environment,
maximize profitable growth, drive quality improvements into the
product-line, provide premier customer service, develop and empower
a skilled and technically qualified work force, reduce operational
wastes, costs, inventories, obsolescence and lead time reduction
through achievement of expected improvements continuously
Automotive Service Products, Burlington, KY 2002-
2005
Traffic / Distribution Manager
. Accountable for the overall control and movement of materials in and
out of the facility Direct and administer production scheduling,
control, inventory, warehouse stock control, warehousing, sales
order entry, customer service, traffic and/or shipping. Serve as a
liaison among various departments to provide efficient customer
service and resolve difficulties.
1. Manage overall activities of location such as receiving, order
fulfillment, shipping, etc. in compliance with space availability,
production output, order requirements, and business plans.
2. Coordinate functions of production and inventory control and
manages inventory levels. Serves as a liaison among various
departments to provide efficient
customer service and resolve difficulties
3. Develop and maintain methods and policies to ensure the most
efficient and economical movement of materials into and out of the
location.
4. Work in developing price and delivery strategies. Develop
strategic plans for order processing systems
5. Ensure resources are best utilized to achieve both short- and
long-term goals.
6. Analyze and evaluate problems with inventory, delivery, and/or
sales orders. Recommends solutions. Provides periodic reports to
management.
7. Track sales shipments, delivery, billing and backlog activity.
8. Develop systems to minimize raw material inventories while
reducing purchasing cost and maximizing customer service.
GRW Engineers, Lexington, KY 2000-2002
Mechanical Design Engineer
. HVAC, piping and plumbing designer for multi-million dollar maximum
security facilities.
. Coordinate mechanical design efforts with electrical and
architectural teams
. Calculate load requirements and pressure drops using Carrier
software
. Size units, designed systems, selected equipment and drafted
blueprints
. Work in teams from the project initialization stage through the
completion phase
Finney Company, Lexington, KY 1999-
2000
Mechanical Contract Estimator
. Estimate jobs including piping, plumbing, and mechanical equipment
selection
. Analyze blueprints to calculate cost and provide customers with
estimates
. Manage projects including onsite inspections
Contact this candidate