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Customer Service Engineer

Location:
Lexington, KY, 40508
Salary:
70000
Posted:
May 28, 2013

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Resume:

CHRISTOPHER STOVALL

*** ***** **** **. # ***

Lexington, KY 40508

859-***-****

abwh3v@r.postjobfree.com

EDUCATION

University of Kentucky, Lexington, KY

PhD, Doctorate of Philosophy in Mechanical Engineering, GPA 3.6/4.0

Present

. PhD Candidate (All work completed except dissertation)

. Dissertation Topic: Innovative Transformation for Sustainable

Design of Manufacturing Systems focusing on Value Creation and

Attribute Analysis

. Assistant Editor for Int. Conference on Sustainable Systems Engineering

Book

. Develop Survey for Progressive Research Initiative for Sustainable

Manufacturing

. Receive prestigious Boeing Fellowship for PhD in Sustainable Systems

MSMSE, Master of Science Manufacturing Systems Eng., GPA 4.0/4.0 Spring

2008

. Thesis Topic: Optimization of Pellets for Sustainable Manufacturing

Tungsten Cathodes

. Graduate top of class

. Dean's List

. Assistant Editor of the International Journal for Sustainable

Manufacturing

. Student Presenter at Sustainable Manufacturing V Global Symposium

. Receive prestigious GAANN Fellowship (Graduate Assistance in Areas of

National Need)

Lean Specialist Certificate, (The Lean Group) GPA 4.0/4.0

Fall 2006

Boot Camp I:

In depth study of Lean Principles & Lean Operations Management, hands

on learning through various simulations and industry exposure, worked

in team environments to create actual lean manufacturing improvements,

cell design, line-balancing, group technology, time studies, leveling,

optimization, SQC, TPM, FMEA, RPN, MTBF, maintenance, SMED, 5S, JIT,

WIP, OEE, MTM, cellular, poka-yoke, SPC, 5-WHY, paretto, six sigma, Tm,

Tc, visual controls, andon, kanban, jidoka, MTM, 7 wastes, time study,

motion study

Boot Camp III:

Lean projects with industry partners (Toyota, Transfreight, Trim

Masters, Komatsu, etc.) Six Sigma (6?), Statistical Quality Control

(SQC), Design of Experiments (DOE), shop floor quality control and

Supply Chain Management (SCM)

MBA, Master of Business Administration, GPA 4.0/4.0 Spring

2006

. Immersive curriculum (completed in 11 months)

. Graduate top of class

. Dean's List

. Six Sigma Green Belt Certification

. Product Development Management Association Pre-Certification

. Beta Gamma Sigma National Honorary Society

BSME, Bachelor of Science in Mechanical Engineering Fall

1998

. Active member of National Society of Professional Engineers (NSPE),

Kentucky Society of Professional Engineers (KSPE), Order of the

Engineer

. Sigma Alpha Epsilon (SAE), Fraternity House Manager

. Engineer in Training (EIT) - KY Certificate No.11455

June 1999

EXPERIENCE:

University of Kentucky, Lexington, KY

Senior Research Assistant - UK 2007-2012

. Work with: Toyota Motor Manufacturing Kentucky (TMMK)

. Work with: Lexmark International

. Work with: General Electric Aviation

. Analyze Department of Defense research areas and prepare business

cases to determine ROI for funding proposals

. Work with: Advanced Technology Initiative (ATI) and

. Work with: Integrated Manufacturing Technology Initiative (IMTI)

. Develop templates to understand, ROI, cost analysis, product line

margins, and compliance with sustainable initiatives for DoD research

topics

. Develop Business Case Template for DoD White Papers considering

quality, budget, employment decisions, productivity, variation and

performance assessments, metrics, and product attributes

. Team Leader for Supply Chain Modeling Project

. Point of Contact: TRS Technologies Value Stream Mapping/Supply Chain

Audit

Senior Teaching Assistant - UK

. MFS 699 Design for Sustainability Fall

2012

. MFS 507 Design for Manufacturing Spring

2012

. MFS 505 Modeling of Manufacturing Processes and Machines

Fall 2010

. MFS 699 Design for Sustainability Fall

2009

. MFS 505 Modeling of Manufacturing Processes and Machine

Fall 2009

. MFS 507 Design for Manufacturing, (long-distance learning WKU),

Spring 2009

Deliver lectures to students and provide instruction and assistance

Provide laboratory instruction for students and coordinate all

lab work

Travel independently to WKU campus to instruct student groups

. MFS 505 Modeling of Manufacturing Processes and Machines

Fall 2008

. MFS 699 Design for Sustainability Fall

2008

. MFS 507 Design for Manufacturing Spring

2008

IMTI, Integrated Manufacturing Technology Initiative, Knoxville, TN

2008 - 2011

. Independent Contractor: develop future state value stream map and

create plans for transformation into a learning organization through

continuous flow or pull system design to level the workload

. Scribe, Duties involve interpreting, collecting material during

workshop, format and presentation

. Assist with the production of White Papers for government roadmap to

technology innovation.

. Act as consulting liaison to IMTI regarding lean efforts to streamline

work processes

. Travel to various locations independently, interact with strategic

military personnel and conduct workshops on high technology

manufacturing topics.

Semicon Associates, Lexington, KY 2006-

2008

Lean Systems Process Engineer

. Analyze and design lean manufacturing cells to optimize the use of

space and create efficiencies in work flow, operational procedures,

continuous improvement, supply chain production control and

manufacturing productivity

. Raise on-time customer acceptable delivery from 15% to 95% in six-

months

. Analyze inventory and make adjustments to product templates which

support customer order requirements to minimize inventories

. Work with manufacturing process to define process capability and

reduce defects through problem solving and process improvement

techniques

. Develop, manage, evaluate, implement and emphasize Team Leader

empowerment in the standardization of work/process/material, use of

countermeasures, ensuring compliance and safety

. Operationalzed improvement strategies with engineering and

distribution

. Troubleshoot the manufacturing and assembly systems to reduce

downtime

Brunswick Boat Group, Lexington KY 2005-2006

MBA, Internship

. Work with Sea Ray Boats to analyze make versus buy decision for the

upholstery fulfillment requirements for the entire boat division of

Brunswick

. Work with multiple companies in boat division (25 or more companies)

as engineering liaison to facilitate project requirements, surpass

cost targets and meet delivery deadlines.

. Analyze fitness division competitors for acquisition and merger

opportunities and provide assessments and estimates of assets,

investments, and lean accounting characterization

. Develop corporate strategy to ensure a safe work environment,

maximize profitable growth, drive quality improvements into the

product-line, provide premier customer service, develop and empower

a skilled and technically qualified work force, reduce operational

wastes, costs, inventories, obsolescence and lead time reduction

through achievement of expected improvements continuously

Automotive Service Products, Burlington, KY 2002-

2005

Traffic / Distribution Manager

. Accountable for the overall control and movement of materials in and

out of the facility Direct and administer production scheduling,

control, inventory, warehouse stock control, warehousing, sales

order entry, customer service, traffic and/or shipping. Serve as a

liaison among various departments to provide efficient customer

service and resolve difficulties.

1. Manage overall activities of location such as receiving, order

fulfillment, shipping, etc. in compliance with space availability,

production output, order requirements, and business plans.

2. Coordinate functions of production and inventory control and

manages inventory levels. Serves as a liaison among various

departments to provide efficient

customer service and resolve difficulties

3. Develop and maintain methods and policies to ensure the most

efficient and economical movement of materials into and out of the

location.

4. Work in developing price and delivery strategies. Develop

strategic plans for order processing systems

5. Ensure resources are best utilized to achieve both short- and

long-term goals.

6. Analyze and evaluate problems with inventory, delivery, and/or

sales orders. Recommends solutions. Provides periodic reports to

management.

7. Track sales shipments, delivery, billing and backlog activity.

8. Develop systems to minimize raw material inventories while

reducing purchasing cost and maximizing customer service.

GRW Engineers, Lexington, KY 2000-2002

Mechanical Design Engineer

. HVAC, piping and plumbing designer for multi-million dollar maximum

security facilities.

. Coordinate mechanical design efforts with electrical and

architectural teams

. Calculate load requirements and pressure drops using Carrier

software

. Size units, designed systems, selected equipment and drafted

blueprints

. Work in teams from the project initialization stage through the

completion phase

Finney Company, Lexington, KY 1999-

2000

Mechanical Contract Estimator

. Estimate jobs including piping, plumbing, and mechanical equipment

selection

. Analyze blueprints to calculate cost and provide customers with

estimates

. Manage projects including onsite inspections



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