Sales Customer Service

Profile

I am seeking to secure an executive assistant position that showcases my

skills and experience which are summarized below:

Excellent project and client management skills, with the ability to work

both independently and within a group dynamic. I am extremely detail-

oriented and responsibly focused. I am creative and dynamic. I am very

proficient in Microsoft office programs, general database, accounting and

payroll programs. I also have excellent oral and written communication

skills.

Experience

Teller, Bank of America Charles St., Baltimore, Maryland Feb 2013

- Present

Highly skilled in receiving and processing all banking transactions

including; verifying transactions, checking and savings account withdrawals

and deposits

In-depth knowledge of maintaining positive customer relations by means of

proper handling of all transactions, in keeping with established procedures

Hands-on experience in exercising discretion, judgment, and proposal about

transaction problems and inquiries

Proven record of maintaining, verifying, balancing allocated cash drawer,

including proper trial balancing all through the day

Able to give accurate and detailed information to bank clients

Demonstrated ability reply questions on Bank transaction services and

procedures maintaining excellent customer relations constantly

Proven ability to direct customers to proper staff

Profound ability to recognize customers' financial services requirements

and cross sell services to meet those requirements

Excellent spoken and written communication skills

Dedicated and detailed-high level of accuracy and strong attention to

detail

Computer - Skilled in MS Word and Excel

Clerical, MarCorp LTD, Baltimore, Maryland

June 2010 - July 2012

Organize and provide documents, reports and information to department and

external clients in an useful and well-organized manner

Create and maintain active files

Schedule travel, coordinate with travel agency to obtain the best possible

trip and prepare travel expense reports accordingly

Plan meetings and conference calls and arrange and manage meetings while

taking and compile minutes of meeting

Initiate purchase requisitions and ordering office supplies and equipment

Maintain files and folders

Maintain weekly schedules for employees

Handle and screen telephone calls, routine mail and reallocate as required

Train and supervise casual and clerical staff

Process client orders, invoices and payments

Perform basic bookkeeping and create and maintain database records

Manage front office operations

Liaison with local authorities and vendors

Manage calendars and planning events

Track and process annual fixed asset inventory

Keeping office area neat and tidy

Media and Marketing Assistant, responsibilities: to design calendar layout

and theme, write and organize ads for the 2012 calendar

Substitute Teacher, Baltimore City Public School Sys., Baltimore, Maryland

Dec 2009- June 2011

Deliver instructional activities that facilitate active learning

experiences

develop schemes of work and lesson plans

Establish and communicate clear objectives for all learning activities

Prepare classroom for class activities

Provide a variety of learning materials and resources for use in

educational activities

Identify and select different instructional resources and methods to meet

students' varying needs

Instruct and monitor students in the use of learning materials and

equipment

Use relevant technology to support instruction

Observe and evaluate student's performance and development

Assign and grade class work, homework, tests and assignments

Provide appropriate feedback on work

Encourage and monitor the progress of individual students

Manage student behavior in the classroom by establishing and enforcing

rules and procedures

Maintain discipline in accordance with the rules and disciplinary systems

of the school

Apply appropriate disciplinary measures where necessary

Perform certain pastoral duties including but not limited to student

support, counseling students with academic problems and providing student

encouragement

Keep up to date with developments in subject area, teaching resources and

methods and make relevant changes to instructional plans and activities

Sales Associate, Bath & Body Works, Towson, Maryland June

2008 - April 2009

Greeted customers and determined their needs and wants

Discussed type, quality and number of merchandise required for purchase

Recommended merchandise based on individual requirements

Recommend, select and help locate the right merchandise

Describe a product's features and benefits

Demonstrate use and operation of the product

Answer customer queries regarding the store and the merchandise

Provide information about warranties, manufacturing specifications, care

and maintenance of merchandise and delivery options

Provide information about financing available

Receive and process cash, check and charge/credit payments

Provide change and receipts

Bag or package purchases

Count money, sort charge slips and balance monies

Maintain sales records

Stay current with sales prices

Advised customers on utilization and care of merchandise

Provided advice to clients regarding particular products or services

Explained the use and advantage of merchandise to customers

Showed the live working of merchandise

Stay current with sales prices

Quoted prices and discounts as well as credit terms, trade-in allowances,

warranties and delivery dates

Prepared sales contracts and accepted payment through cash, cheque and

credit card

Assisted in display of merchandise

Keep merchandise area tidy

Maintained sales records for inventory control

Process repair or alteration of merchandise

Recognize and monitor security issues

Shift Manager, Burger King, Towson, Maryland Aug 2004 - June 2008

Develop a sales strategy to achieve organizational sales goals and revenues

Set individual sales targets with sales team

Delegate responsibility for customer accounts to sales personnel

Co-ordinate sales action plans for individual salespeople

Oversee the activities and performance of the sales team

Ensure sales team have the necessary resources to perform properly

Monitor the achievement of sales objectives by the sales team

Liaise with other company functions to ensure achievement of sales

objectives

Evaluate performance of sales staff

Provide feedback, support and coaching to the sales team

Plan and direct sales team training

Assist with the development of sales presentations and proposals

Investigate lost sales and customer accounts

Track, collate and interpret sales figures

Generate timely sales reports

Develop pricing schedules and rates

Formulate sales policies and procedures

Help prepare budgets

Monitor budgets

Maintain inventory control

Conduct market research and competitor and customer analysis

Analyze data to identify sales opportunities

Develop promotional ideas and material

Attend trade meetings and industry conventions

Cultivate effective business relationships with executive decision makers

in key account

Internship

Film Production Intern, Roberta's House, Baltimore, Maryland Aug

2011 - April 2012

Plan a production schedule for the job

Implement and control the production schedule

Review and adjust the schedule where needed

Determine the human resources required

Determine the material resources required

Manage human and material resources to meet production targets

Make decisions about equipment use, maintenance, modification and

procurement

Work out and implement standard operating procedures for production

operations

Ensure that standard operating procedures are adhered to

Ensure implementation and adherence to health and safety procedures

Set product quality standards

Monitor quality standards of products

Implement and enforce quality control and tracking programs to meet quality

objectives

Analyze production and quality control to detect and correct problems

Determine and implement improvements to the production process

Prepare and maintain production reports

Monitor and review the performance of staff and organize necessary

interventions for improvement

Estimate production costs

Set production budgets

Manage production budgets

Implement cost control programs

Ensure efficient collaboration and coordination between relevant

departments including procurement, distribution and management

Filming and capturing footage of the youth summer camp

Volunteer Work

Board Operator for Public Relation, News, Music and Two-Way Talk shows,

WEAA Radio, Baltimore, Maryland Aug 2010 - Present

Report equipment problems, ensure that repairs are made, and make emergency

repairs to equipment when necessary and possible. Observe monitors and

converse with station personnel to determine audio and video levels and to

ascertain that programs are airing. Monitor strength, clarity, and

reliability of incoming and outgoing signals, and adjust equipment as

necessary to maintain quality broadcasts. Control audio equipment to

regulate the volume and sound quality during radio and television

broadcasts. Monitor and log transmitter readings.

Education

Morgan State University, Baltimore, Maryland B.S. Telecommunication 2012

Skills

Photography & photo editing, Video and film production and editing, Camera

operating, Web & graphic designing, Public Relations, Marketing

communications & advertising with social media marketing, Social

networking, Customer service, Teamwork, Event planning & management, iOS &

Windows systems, Microsoft Office, Analytical thinking, Strong verbal and

personal communication skills, Accuracy and Attention to details,

Organization and prioritization skills, Problem analysis, use of judgment

and ability to solve problems efficiently, Ability to successfully training

others, Self motivated, initiative, high level of energy, An experienced

team leader with the ability to initiate manage cross-functional teams and

multi-disciplinary projects, Project management skills: Influencing,

leading, negotiating and delegating abilities, Conflict resolution,

Adaptability, Tolerant to stressed situations, Problem analysis, use of

judgment and ability to solve problems efficiently.

Contact this candidate