Customer Service Manager
Resume:
Andrea Pena
**** *********** **, ***. *, Huntsville, AL 35802
*********@*****.***
OBJECTIVE
To secure a position in a mature company where I can apply my accounting and customer service skills to contribute towards the growth, development and increased productivity of the organization.
EXPERIENCE
06/07 09/11 New York State Electric & Gas (Kirkwood, NY) Customer Services Representative
Deal directly with customers either by telephone or electronically.
Respond promptly to customer inquiries and resolve customer complaints.
Obtain and evaluate all relevant information to handle product and service inquiries.
Provide pricing and installation information.
Set up new customer accounts and perform customer verifications.
Process orders, forms, applications and requests.
Direct requests and unresolved issues to the designated resource.
Record details of inquiries, comments, complaints and actions taken.
Prepare and distribute customer activity reports.
Maintain customer databases.
Follow up on customer interactions.
Provide feedback on the efficiency of the customer service process.
04/05 06/07 Cull Martin & Associates (Binghamton, NY) – Client Sales Coordinator
Provide support to President and Vice President including typing, copying, filing and schedule coordination.
Trade Show Coordinator.
Update and maintain client/job files.
Assist Account Executives with work load management.
Act as Department Liason between Marketing and Creative departments.
Assist in budgeting and pricing of greeting card printings and packages.
Coordinate the preparations of outlines, Outline Meetings and budgets for individual projects.
Monitor the production schedule of each job to ensure progress through each stage from creation of ad campaign to completion and fullfilment to client.
Coordinate greeting card package approvals with Creative Department and Account Executives.
Fill in for Account Executives as needed.
Coordinate Brainstorming sessions.
08/01 02/05 Reed Landscaping (Davie, FL) – Office Manager
Handle all facets of accounts receivables and payables.
Process and maintain employee compensation and benefits.
Handle customer inquiries and complaints.
Create FDOT billings and timesheets.
Recruit and select office staff and organize orientation and training of new staff members.
Ensure filing systems are maintained and current.
Establish and monitor procedures for record keeping.
Design and implement office policies and procedures.
Implement procedural and policy changes to improve operational efficiency.
Prepare operational reports and schedules to ensure efficiency.
Coordinate schedules, appointments and travel bookings.
Monitor and maintain office supplies inventory.
08/96 08/01 Star Lite Pool Builders (Sunrise, FL) – Office Manager
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