Customer Service Medical Assistant

Paula V. Simpson

***** ******* ******

Hayward, CA 94541

510-***-**** **********@*******.***

EDUCATION / TRAINING

Citrus College - Azusa, California Secretarial Certificate

Beauty College - Hayward, California Licensed Cosmetologist

skills

. Ansos, E 2 Search/Alus, Lotus Notes, PBX multi line systems, POS,

QuickBooks

. Microsoft Office (Access, Excel, Outlook, PowerPoint, Word)

. Medisoft/Meditech

. Office Professional

SUMMARY OF QUALIFICATIONS

. Ability to work independently and as a team player

. Adept at managing calendars, special events and travel

. Cultivate dynamic relationships with internal departments, team members

and customers/patients

. Effectively manage and prioritize multiple tasks to meet deadlines

accomplishing organizational goals

. Excel working with freight companies, HMOs/PPOs, insurance companies, and

vendors

. Expert technical office skills increasing internal/external client

satisfaction

. Proficient in accounting, client services, coding, communications

(written and verbal), confidential records management, financial

statements, and HR support

. Self-motivated, results driven with attentive, conscientious customer

care and professional rapport

. Utilize extensive experience and versatility in hospital and medical

practice administration

PROFESSIONAL EXPERIENCE

Inspect Technology/Home Inspection - Albany, CA April 2010 -

present

Administrative Office Support (part-time)

. Efficiently manage administrative/office operations for an internal home

inspection business.

. Responsibilities include general bookkeeping, records documentation

management, and scheduling clients in a fast-paced environment.

GOLDEN GATE PULMONARY/CRITICAL CARE - San Francisco, CA August 2007

- April 2008

Medical Assistant/Office Manager/Part-Time Administrator (contract)

. Managed administrative/office operations for demanding, cardiopulmonary

specialists practice.

. Responsible for general bookkeeping, records documentation management,

and scheduling patients.

GOLDEN GATE ENDOCRINE SPECIALIST - San Francisco, CA August 2007

- April 2008

Medical Assistant/Office Manager/Full-Time Administrator (contract)

. Delivered solid, front office management for a high-volume,

endocrinologist specialist practices.

. Efficiently scheduled patients to maximize use of time and resources.

. Entrusted with calling in patient prescriptions, communicating with

medical professionals, pharmacists, and patients to ensure delivery of

optimal health care services.

. Handled banking and payroll, opening/closing functions, preparing

encounter forms, and updating demographic information.

Paula V. Simpson Page 2

Contra Costa Regional Medical Center - Martinez, CA July 2004 -

March 2007

Administrative Assistant to Education, Training and Professional

Development Department

. Created/maintained customer database and prepared materials for Joint

Commissioner/BRN audits.

. Generated monthly financial reports and performed reconciliations

(QuickBooks).

. Graded, proctored and tabulated Pharmacology tests completed by nurses

seeking employment.

. Maintained nursing certification records/statistics for requisite CMEs

and Continuing Education Units.

. Managed appointment scheduling, correspondence, data entry, price lists,

opening/closing Customer Service Department, ordering supplies, and

shipping/handling training materials.

. Responsible for confidential information and personnel records.

. Planned and coordinated travel for the Education program and office

staff.

. Oversaw accounts payable/receivable, petty cash and purchasing.

CONTRA COSTA REGIONAL MEDICAL CENTER - Martinez, CA June 2001 -

July 2004

Admissions and ER Registration Clerk

. Accountable for accurate and appropriate patient intake including

admittance/registration, collections/ co-payments and updating/verifying

personal information.

. Conveyed to agency representatives, patients and staff the resolution of

accounts receivable issues and outstanding insurance claims during

registration.

. Demonstrated dynamic customer service and organizational skills managing

a high-volume of customer accounts and services.

. Employed effective communication and research skills managing claims with

insurance companies.

. Ensured patients' comfort while transporting them and their valuables to

the proper area/unit pursuant to hospital policies and procedures.

Communications Operator

. Applied excellent communication talents dispatching hospital

announcements via the paging system creating coded messages for various

hospital response teams.

. Monitored security cameras and ensured telecom equipment remained in good

working order.

AFFILIATIONS/COMMUNITY ACTIVITIES

Active Member, CCEB

Active Member/Volunteer, John Marshall Elementary PTA / Drill Team

Active Leader

Active Volunteer, Girl Scouts

Active Volunteer, Summer PALS Youth Counselor

Past Member, Speech Crafter/Toastmasters

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