Customer Service Management

Cary White

*** ******** ****** ** *** Elum, WA **922

Cell: 253-***-****: ****.*.*****@*****.***

Career Focus

A recent graduate with a Bachelor of Science in Business Administration is seeking an entry level position a as healthcare

administration professional, by using my education and 16 years’ experience as a healthcare professional. Offering versatile

office management skills with significant experience dealing with fast paced, rapidly expanding companies. Expertise includes

customer service, data management and project leadership. Proficient in many different health care computer programs and

Microsoft Office. Highly effective contributor to team goals and the ability to work independently. Analytical decision maker

with excellent problem-solving skills. Recognized for efficiency and following through on assignments, takes initiative to

enhance productivity and accomplish tasks within deadlines. In addition, willing to relocate.

Education

Colorado Technical University December 2012

Colorado Springs, CO, USA

Bachelors of Science in Business Administration in Health Care Management

Clubs and Awards

Member of Military Community Club

Member of Life Management Community Club

Academic Achievement Award Cum Laude 3.7 GPA

Basic Accounting Certificate

Relevant Courses:

Operations Management Principles, Financial Management Principles, Organizational Behavior Principles, Health Care

Industry & Organization, Management Principles in Healthcare, Current Legal, Ethical and Regulatory Issues in Healthcare

and Centers of Medicare & Medicaid, Real Life Math, Basic Accounting, Managerial Accounting, Business Strategy,

Complying with HIPAA Regulations, and Legal Issues in HRM, Management in HRM

Skills

• • • •

Outstanding interpersonal Organized Energetic Able to learn things

quickly

• • • •

Strong communication Ambitious Scheduling Pay attention to detail

• • • •

Embrace new challenges Self-starter Team player Comply with HIPAA

regulations

• • • •

Issue resolution Inventory Efficient Active listener

• • • •

Understand healthcare Proactive Coordinates reports Able to deal with

regulations customer complaints

Experience

• Lead tech for four years in a clinical setting, proven leadership, peer interviews, evaluating employees, organizing work

schedules, worked on union negotiations, involved with staffing issues to obtain replacements

• Sixteen years of healthcare and customer service

• Involve enhanced training and proficient with Paragon, Clinical Care Station, CPOE, Empower, Order Management,

Care Notes, and Microsoft Office

• Provided training with different job titles

• Researched and developed projects with resulted in positive outcomes,

• Quality insurance and quality improvement chart audits with electronic medical records, making spreadsheets for

statistical information, meaningful use, revised policies and procedures, data collection, Medicare and Medicaid.

Work History

Kittitas Valley Healthcare – Ellensburg, WA March 2010 to Current

Health Unit Coordinator/Nursing Tech for Medical/Surgical/CCU/OB

Yakima Regional Hospital – Yakima, WA October 2008 to March 2010

Nurse Extender for ACU, ICCU, Medical, orthopedics, oncology, and pediatrics

Multicare Health System – Tacoma WA January 1997 to October 2008

Medical/Surgical Health Unit Coordinator/Nursing Tech, ER, ICCU, Oncology, Day surgery and front desk, and trainer.

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