front deck receptionist

Location:

Posted:

May 28, 2013

Latoya Moore

Cleveland, Ohio **104

************@*****.***

OBJECTIVE: Seeking to secure long-term employment as a Customer Service

Representative.

WORK HISTORY:

Direct Care Professional 2008 – 2013

Rosemary Center Euclid, Ohio

• Provided personal care assistance to 40 residents with disabilities

• Assisted with daily living needs

• Welcoming new residents and helping adjust to their new home

• Data entry on the resident status

• Training new employees

Home Health Aide 2005 – 2008

Diamonds and Pearls Shaker Heights, Ohio

• Provided personal care assistance to home bound patients

• Entertained and conversed with patients to keep them mentally healthy and alert

• Administered oral medications underwritten directions of a physician or home care nurse

Customer Service Representative 2004 – 2005

Courier One Beachwood, Ohio

• Assisted customers with locating desired products and purchasing decisions

• Resolved customers complaints in a friendly and professional manner in person or over

the telephone

• Data entry

• Calling and setting up appointments for clients

• Answered phone and directing calls and taking messages

EDUCATION:

Life Skills of Cleveland Cleveland,

Ohio

Diploma

Cuyahoga Community College Cleveland, Ohio

Certified Nursing Assistant certification

National Retail Federation Cleveland, Ohio

Customer Service certification