Customer Service Project Manager

Richard P. Steinhauser

* *** ****** ( Winchester KY 40391 ( Cell: 859-***-**** ( Email:

********@*****.***

> Production assistant manager with 5 years of experience working in a fast

paced distribution center.

> Team lead with direct focuses on customer satisfaction, quality, and

asset recovery.

> Proven ability to lead a team to positive results with high quality

standards maintained and positive customer feedback.

> Proven ability to make changes to processes in order for them to be more

cost effective and with a faster response time for the customer.

> Successful kaizen participation in order to increase output volume while

maintaining the expected high quality standards.

Skills

Advanced use of Word, Excel & Kaizen Research & Results

PowerPoint Development of Training

Communication Materials

Creative Team Leadership Training of new associates

Yield Asset Recovery

Customer satisfaction New product training

Maintaining 5-S standards

Professional Experience

Amazon.com - Lexington, KY

Production Assistant Manager & Quality Assurance Lead

09/2007 to Present

Leading a team of up to 200 warehouse associates under the direction of the

area manager.

Maintaining focus on quality assurance, asset recovery and yield.

Training and coaching of associates.

0. Ensuring that every product that leaves the building meets 100% of the

quality standards in place.

0. Experience with fast paced and high volume operations in a 500,000

sq.ft DC

0. Working knowledge of RF, conveyor, sortation, and inventory management

systems

0. Working knowledge of 5-S standards and implementation

Selected Accomplishments:

V Successful Kaizen implementation to increase the units processed 20%

per shift and to increase the asset recovery 35% for Warehouse Deals.

V Creation of video training material for the electronics testing in

Warehouse Deals

V Increased asset recovery 35% in a 12 month period

Beymer Painting - Lexington, KY

Project Manager 01/2007 to

9/2007

. Managed multiple projects both on-site and remotely as needed.

. Point of contact for new, current and returning customers.

. Producing a weekly production plan and contacting on site leaders in

order to review the customer requests and current progress.

Selected Accomplishments:

V Expanded client base by 30% in 12 months by consistently delivering

goal-surpassing marketing results and ensuring complete client

satisfaction.

Best Buy - Lexington, KY

Computer Tech & Sales Lead 01/2006 -

01/2007

. Sales of car audio, computers and computer accessories (hardware,

software, peripherals). Customer service with company policies and

procedures always in mind. Aggressive sales training with a network

leading sales team.

ACS - Lexington, KY

Billing Investigator

01/2005 - 01/2006

Customer Service 01/2004 -

01/2005

. Customer service for Sprint / Nextel communications. Providing top

notch customer service to business clients. Minimal tech support and

sales on an as needed basis.

. Investigating fraud complaints for business clients and everyday

customers

. Analyzing cell phone bills and data in order to determine results for

complaints that had been filed by current and previous customers.

Outbound calling to notify customers of the decision that had been

made and to provide the customer with detailed evidence of the

decision.

. Incoming calls to be handled while maintain normal day to day workload

of data.

Selected Accomplishments:

V Maintained 95% quality while employed and 100% attendance.

Technology

Photoshop, Image Ready, MS Project, MS Office (Word, Access, Excel,

PowerPoint), Word Perfect, Warehouse Inventory Management Systems, and RF

Education

University of phoenix - Phoenix, AZ

Associate of Arts in Business, 3/2010

University of phoenix - Phoenix, AZ

Bachelor of Science in Business Management, 3/2012

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