Sales Customer Service
Resume:
Rolland George Gauthier
St. Petersburg, Florida 33713
E-mail Address: **********@*****.***
Career Objective:
I want to manage a multi-level (retail, B2B, wholesale) manufacturing or service
providing company emphasizing the principles of quality management and continuous
improvement. I want to develop a dealership and/or franchise network program for a growing
progressive company that values long-term B2B and customer relationships.
Professional Experience:
Ceridian Business Services – September 2005 – February 2012
St. Petersburg, FL
Data Analyst/Claims Processor
Maintained statistical database for processing claims for HFSA and DFSA, specializing
in database conversion of insurance files for automatic reimbursement. Developed and
maintained several data point matrices to calculate unit costs for employee and department
performance. Developed faster and more accurate procedures to perform all tasks.
Pro-Techt Industries – June 2005 – September 2005
Clearwater, FL
Assistant to Sales Director
Administrated sales information and leads for retail and commercial sales force,
specializing in hurricane protection. Handled customer inquiries and helped coordinate a
customer care program for critical clients.
Metal Industries – May 2003 – June 2005
Clearwater, FL
Customer Service and Technical Support
Offered technical support to clients of a commercial HVAC manufacturing facility, while
entering sales information into a database program for manufacturing products. Offered computer
programming support to the clients and maintained a filing system.
AABC, Inc. – September 2002 – April 2003
St. Petersburg, FL
Marketing Director and Installation Specialist
Managed a marketing campaign that involves the creation and maintenance of a previous-
customer database. Also assisted in the installation of hurricane shutters, windows and doors.
Roll-a-way, Inc. – August 1999 – August 2002
St. Petersburg, FL
Commercial Project Estimator and Program Developer
Estimated and sold commercial bids for a large hurricane shutter company, using an
estimating program that I designed myself. In 1999, I was hired as an admin assistant and worked
my way up to these positions, using an extensive array of computer skills (see below).
Standard Corporation – September 1998 – July 1999
Kinston, NC
Assistant Quality Manager and Database Specialist
Maintained quality records and procedures for ISO9000 certification, as well as
performing safety audits and maintenance of safety records. Also assisted in Payroll, Accounts
Payable, personnel and equipment maintenance accounting.
Computer Skills:
Windows 7, 98, NT and XP:
• Microsoft Word, Word Perfect, Word Pro
Customer correspondences and interoffice memos, including mail merges and interactive
forms
• Microsoft Excel, Lotus 1-2-3
• Designed interactive Self-Maintaining Record-Tracking (SMART) spreadsheets
for various accounting, sales and data analysis applications
• Designed GridFigure, an interactive estimating program for storm shutters
(adaptable for any business)
• Visual Basic 6.0
Composed programs for performing electrical and mechanical engineering calculations
• Publisher
Designed advertisements, press releases, flyers, and postcards
• Access
Created client mailing databases, reports and forms
• PowerPoint
Created Slide show presentations, along with an interactive game-show format
Macintosh:
• ClarisWorks
Customer correspondences and interoffice memos
• QuarkXpress, MacPaint, PhotoShop, PageMaker
Designed advertisements, press releases, flyers, and postcards
Education:
University of Vermont – September 1981 – December 1983
Burlington, VT
Computer Science, Statistics and Mathematics
Central Connecticut State College – September 1986 – December 1987
New Britain, CT
Business Administration
• References and computer program demonstrations available upon request
Contact this candidate