Manager Quality Assurance

Christopher Jenkinson

*** * ***** ******, ******, WI - 54923

cell 920-***-**** . ***********@*****.***

Information Technology Executive

Goal oriented IT executive with proven experience in planning, developing,

and implementing technology solutions to address business opportunities.

Develop strategic plans for implementation and operation of member products

and services, support quality assurance and training. Work within budget

to address IT growth and maintenance needs. Adept at crises management,

trouble-shooting and problem solving. Experience in joint application

development, systems capacity planning, project and resource management,

cross functional team building.

Areas of Expertise:

Network and System Security Research and Development Data

Integrity / Disaster Recovery

Regulatory Adherence Risk Assessment / Management

Contingency Planning

Vendor / Contract Management Budgeting Internet / Intranet

/ Extranet

Data / Voice communication Leadership / Team Building Policy

Planning

Technical Proficiencies

Platforms: Windows, MPE/iX, UNIX (hp-ux), Linux (Red Hat,

Apache/Tomcat/Glass Fish), CISCO, HP

Networking: From a simple network design to MPLS

Telephony: I3 - Campaign setup and execution

Languages: COBOL, Java, VB, Perl, UNIX shell scripting

Database: Image, Eloquence, SQL, Oracle

Tools: UC4, Visimage, What's Up, Norton SGS, Veritas, CommVault,

HP EVA, SQLR, ODBC, Microsoft Office Suite (Word, Excel,

PowerPoint, Access, Outlook, Project), Innotas, Jira, SQL,

HP Query, SuprTool, Qedit, Onyx, Raddon, Map Point

Professional Experience

South Carolina Federal Credit Union, N Charleston, SC

4/2007 - Present

Information Technology Senior Systems Analyst

Ensure data integrity of core information systems. Direct and assist in

program development, procedure writing and application support desk

functions for over 500 employees at 23 locations. Direct the revisions of

existing programs and back office job processes to increase operating

efficiency or adapt to new requirements. Manage testing processes for

accuracy and quality, coordinating user test teams and interpreting test

results for procedure revision or enhancement. Provide direct oversight of

four programmer / analysts and seven application specialists. Work with

cross-functional teams to design, develop and implement technology

solutions to increase overall credit union productivity. Review

information system capabilities, workflow, and scheduling limitations to

determine if requested program or program change is possible within

existing system.

Key Achievements:

o Created a process to securely capture core system transactions real

time at a remote location.

o Designed and implemented an immediate response process for down

critical member facing applications

o Implemented an automated process to handle posting funds against

charge off accounts and forced placed insurance

o Designed and implemented account and history purge processes to

increase system efficiencies by reducing the needed to retrieve data

o Implemented programs that provides data to newly integrated CRM system

o Restructure help desk and operations area to capitalize on strengths

of staff, improving morale and over all response from external

members.

Christopher Jenkinson

CitizensFirst Credit Union, Oshkosh, WI

1999 - 2007

Vice President eBusiness & Technology

Manage IT staffing, budgeting, development, design and integration of

software, hardware, telephony, networking and web based solutions serving

over 31,000 members at 6 locations. Work with cross-functional teams to

design, develop and implement technology solutions to increase productivity

and reduce costs. Oversee the design, development and implementation of

member facing web based systems. Work with the executive team and board of

directors to incorporate IT solutions into the long term strategic goals.

Managed and negotiated vendor contracts and relationships. Responsible for

network security, data integrity, risk assessment, disaster recovery and

core system regulatory and compliance mandates.

Key Achievements:

o Promotion to Vice President after 1 year of employment

o Assisted in the re-write of the disaster recovery and business

continuity plan

o Assisted in the location selection, design and build of two branches

o Developed and implemented a company wide network using Cisco routers,

HP switches and point to point T1

o Researched and implemented a new phone system using VOIP exclusively

at smaller branches and VOIP for internal transfers at all locations.

o Designed and developed an in-house disaster recovery solution at a

annual savings of over $24,000

o Researched and managed local and long distance phone company

relationships reducing annual expenses over $30,000

o Successfully passed the NCUA IT exam and various network penetration

tests.

o Completed all outstanding Y2K issues.

o Migrated to a UNIX based HP 9000 in 2006

Summit Information Systems, Titusville, FL

1994 - 1999

Director of Installations/Operations (1998 ~ 1999)

Manage conversion programming, back office setup for new or migrating

online clients, ongoing support and new product implementation. Manage

Summit Spectrum online data processing environment for over 60 online

clients.

Key Achievements:

o Assisted in the design and implementation of the Y2K contingency plan

o Implemented new Service Level Agreements between departments

decreasing the amount of time allotted for report creation increasing

.

Manager - Summit Operations / Data Control (1996 ~1998)

Manage eight direct reports which included programmers, Data coordinators

and operators. Work with other departments to implement new products for

existing clients. Manage the back office setup of new clients for the

installation department. Manage the back office operations for 63 clients

on 3 mainframes.

Key Achievements:

o Designed, implemented and trained a standardized approach to back

office installation setup

o Responsible for employee scheduling that eliminated overtime

Product Analyst Lead/Assistant Operations Manager (1994 ~ 1996)

Provide on-site and remote client support for new and existing

software/hardware modules. Assist the operations manager with staff

scheduling and data processing functions. Release load implementation and

testing. Assist clients with design and implementation of custom

processes, including statements, optical archiving, reprocessing checks, in-

house check processing and others.

Key Achievements:

o Designed, implemented and trained a standardized approach to back

office installation setup

o Responsible for employee scheduling that eliminated overtime

o Designed and implemented custom processes for report generation and file

processing.

Christopher Jenkinson

Meadows Credit Union, Arlington Heights, IL

1992 - 1994

Information Systems Manager

Provide hardware repair and maintenance, data processing system operations

and patch management. Custom report writing, system process improvement

and project management

Key Achievements:

o Conversion from World Software to Summit Information Systems Spectrum

system.

o Converted a manual menu driven data processing environment to an

automated system

o Worked in cross-functional teams to design and implement Optical

archiving, checking programs, certificate programs and other custom

programs for the credit union membership.

Fairfield Savings Bank, Long Grove, IL

1990 - 1992

Computer Operator/Programmer

Provide daily operations, report generation, notice and statement printing.

Wrote COBOL code for new programs as well as patched existing programs and

transaction processors.

Key Achievements:

o Assisted in the hardware conversion of a Burroughs B1000 to a Unisys

A1FX.

o Upgraded custom COBOL code to COBOL 74 standards

o Wrote Work Flow Language code to create an automated process for

handling routine activities.

o Documented the daily, weekly, monthly and annual data processing

requirements for future operators.

Education and Credentials

Associates in Applied Science - Micro Computer Processing

Oakton Community College, Des Plaines, Il.

Bachelor in Computer Science

Lakeland College, Sheboygan, Wisconsin, May 2004

Bachelor - Accounting Emphasis

Lakeland College, Sheboygan, Wisconsin, In Process

New Horizons

6232 Implementing a Microsoft SQL Server 2008 Database - April 2011

6235 Implementing and Maintaining Microsoft SQL Server 2008 Integration

Services - May 2011

Professional Affiliations:

Project Management Institute member

Association of Information Technology Professional

American Okinawan Karate Association

Wisconsin Realtor Association

Realtor

Realtors Association of Northeast Wisconsin

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