Customer Service Management

Sajai Samuel

Mobile No: +61-438-***-***

Email : ****************@*****.***

PROFILE

A dynamic, team spirited and results oriented individual seeking to utilize analytical, technical,

customer service skills and experience to contribute to your organization’ growth and

objectives. I am strong planner and problem solver who will readily adapt to change, working as

a team as well as independently and exceed expectations. I am also able to juggle multiple

priorities and meet tight deadlines without compromising quality.

KEY SKILLS -

Office Skills :

Office Management

•

Health and Safety

•

Records Management

•

Financial Accounts / Book-keeping

•

Event Management

•

Project Management

•

Budgeting/Forecasting (local, national and international level)

•

Recruitment & HR Management

•

Product start-up/development

•

Management, Financial and Cost Accounting

•

Computer Skills :

MS Word

•

MS Outlook

•

MS Publisher

•

MS Excel

•

MS Project

•

MS Power Point

•

Adobe CS4

•

MYOB

•

EDUCATION AND CERTIFICATES HELD

2003-2007 University of Canberra, Australia

Bachelor of Commerce (majoring in Accounting)

2001-2003 National Institute of Information Technology, Bahrain

Diploma in Information Technology

1995-1999 The Associated board of the Royal Schools of Music, Bahrain

Five grades of Music majoring in professional Piano

March 2008 Workwatch, Canberra, Australia

Statement of Attainment – Occupational Health and Safety

Representative

March 2008 St. John’s Ambulance, Australia

Statement of Attainment – Apply First Aid (HLTFA301B)

EXPERIENCE

January 2010 – Current IBM, Canberra

Contract Financial Specialist

I am currently working as a Contract Financial Specialist (CFS) on a $25 million per year IT

outsourcing contract with Federal Government. As a CFS, I am responsible for providing

financial support across multiple Lines of Business providing services under the contract,

focusing on financial and opportunity management.

Highlights:

Assisted in negotiations and re-pricing of base contract extension.

•

Provided support across two contracts while under resourced for a 5 month period.

•

Recognized for my contribution over and above day to day duties.

•

Specific tasks and activities include:

Timely forecasting and reporting of revenue, profit and expenses.

•

Analysis and reporting of revenue, profit and costs. Includes investigation and provision

•

of details of any variances.

Addendum pricing of proposals including analysis of proposals as well as ensuring

•

adherence to contract terms and conditions.

Billing and accounts receivable management.

•

Budgeting and planning to ensure account and cluster targets are met.

•

Processing of month end journals in accordance with Accounting Standards.

•

Act as the OH&S Officer and Senior First Aid Officer for the account team working under

•

contract.

Monthly and quarterly reconciliations as well as certifications of balance sheets and

•

future guaranteed revenue for contracts.

Provide financial recommendations and business insights to Contract and Project

•

Executives.

Provide formal amendments to finance related matters within the outsourced contract.

•

May 2005 – December 2009 ContentKeeper Technologies, Canberra

Finance Manager

Responsible for analyzing change and conducting ongoing risk assessments to assist in

positioning the company in its national and international markets, through a planned,

systematic and financially responsible approach. Was also heavily responsible for

administration and handling various multifaceted financial accounting tasks (e.g. data entry,

inventory and asset management, filing, records management, payroll, purchasing, BAS, billing,

period end reconciliations and procedures) as the financial assistant to the CEO, CFO and Vice

President of the company.

Highlights:

Develop and implement a complete budge process for the company, resulting in the

•

implementation of an Operational Plan, with each area being driven by KPIs. Identify the

Key Success Factors and monitor these monthly, to ensure the resources available are

focused on working towards exceeding the Company Strategic plan and objectives.

Monitoring and reporting on company performance and efficiency a well as

•

undertaking pricing and competitor analysis and reporting tomrelevant managers on

various factors influencing business performance.

Monitor, identify and communicate over-expenditures to relevant managers and work

•

with them to resolve funding issues so that the company works within the agreed

budget.

Assisted in the development, coordination and application various plans or projects,

•

including R&D Grants (Commercial Ready), Government Schemes (Protecting Australian

Families Online schemes, Export Market Development Grants), Financial management

plans, response to tenders, pricing and revenue opportunities.

Assisted management in utilizing the resources (both nationally and internationally)

•

available to monitor and maintain the progress of all revenues source across all regions,

to drive sales results in accordance with agreed targets.

Act as the OH&S Officer and Senior First Aid Officer for the company.

•

Specific tasks and activities included:

Prepare journal entries and reconciled general ledgers and subsidiary accounts.

•

Prepare monthly financial statements, including distributing monthly revenue and

•

expenditure reports to various departments.

Prepare audit schedules for external auditors and accountants and acted as a liaison

•

between the company and them.

Record and maintain payroll and staff files

•

Chase payments and resolved queries from customers.

•

Follow up outstanding queries on purchases invoices held for payment.

•

Manage petty cash.

•

Manage and maintain all tax affairs of the company (e.g.BAS (monthly, quarterly and

•

yearly), PAYG, Payroll Tax, Deferred Tax and Import Tax Duties)

Manage and maintain all superannuation affairs of all staff.

•

August 2003 – November 2007 McDonalds, Dickson

Crew Trainer and member of Health and Safety team

Training new crew and ensuring quality standard is maintained in the store

•

Providing efficient and effective customer service

•

Experienced in cash handling using registers and eftpos

•

Ensuring that health and safety policies of the store are compiled with

•

Monitoring and reporting health and safety hazards

•

Responsible for checking and maintaining equipment safety in the store.

•

EARLY CAREER SUMMARY

Customer Service Assistant Butterfly Technology, Canberra March 2004 – June

•

2004

Bar Assistant Rock Bottom Café, Bahrain Dec 2003 – February

•

2005

Part-time Interviewer ACNielsen AMER March 2003 – July

•

2003

VOLUNTEER WORK

November 2005 Canberra TransACT Capitals WNBL 2005 Season, ACT

Handling various inquiries for various members, non-members and the general public.

•

Cash handling and selling tickets

•

Escorting members and VIPS to assigned places

•

•

May 2008 – Current Compassion, ACT

Share about the needs of children with friends, family, neighbours and colleagues

•

Help sign-up new sponsors are conferences, conventions and other events

•

Look for neew opportunities to raise awareness of the issues facing children.

•

•

June 2007 – Current Canberra Christian Life Centre, ACT

Bible teaching for kids every Sundary

•

Help senior group leaders maintain discipline.

•

•

LANGUAGES

Fluent in :

English

•

Tamil

•

HOBBIES AND INTERESTS

Guitar and Piano

•

Painting and sketch work

•

Motor biking

•

Bush walking

•

Chess

•

Camping

•

Cycling

•

Fishing

•

Basketball

•

Board games

•

REFEREES

Will be furnished upon request.

Contact this candidate