Customer Service Administrative Assistant

Rawatie Sunita Ramdass-Mootoor

**** ***** *****

Katy, TX 77449

Phone: 281-***-****

Email: *************@*******.***

Skills Summary:

Solid experience in customer service resolution. Competent in organizing and creating strategic plans.

Committed to excellent work ethics and management of company policies and procedure. Excellent

interpersonal skills and ability to interact positively with all levels of management.

Professional Experience:

2012- Present: SimplexGrinnell Inspection Coordinator

Scheduling life safety inspections in Fire alarm and Sprinkler service. Make calls to inspectors and inform

them of their schedules. Customer service, faxing, scanning and emailing reports to proper AHJ offices

and Back Flow Prevention offices.

2010-2012: SimplexGrinnell National Accounts Coordinator / EHS Coordinator

Track the status of National Account work orders updating spreadsheets to monitor the completion.

Make necessary calls to techs to track their progress. Assigning and reassigning National Account service

calls if necessary to be sure that they are properly assigned. Assist with internal control and quality

audits of district office, cultivate and participate in healthy relationship activities that promote a positive

work environment and strong team environment. Liaison for Women’s Growth Network for District.

2007 to 2010: SimplexGrinnell Electronic Service Coordinator

Scheduling technicians for wide variety of day to day service request. Responsible for corresponding

invoices and all billing within the department. Coordinated with management on a variety of Six Sigma

projects and billing reports.

2006 - 2007: Future Services Renewal Coordinator

Ensured customer satisfaction with contracts. Updated technicians on customer request. Coordinated

with building contractors for services. Performed daily account balance (payable and receivable),

accounting functions including reconciling employees payroll, and records.

2005 – 2006: Critter Control Administrative Assistant/ Contract Administrator

Reviewed customer contract for various branches within the operating region. Installed a variety of

accounts payable and receivable programs. Improved call quality and efficiency that increased profits.

Installed an accountability management program.

Education:

Sheridan Vocational Technical Institute Massage Therapy

Fort Lauderdale High School 2002 Graduate

References: Available upon request.

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