Manager Project

Objective

Experienced computer professional with formal government training, certifications, and higher education. Over four

years of management experience of over 15 people running a 24 hour section.

Experience

Walter & Wilhelm Law Group (Technology and Records Manager) February 2013 Present

Reporting directly to the Office Administrator, the Technology and Records Manager is responsible for all items

falling under Information Technology and File Room Operations.

Key Contributions:

• Maintain networked computers, printers, scanners, and mobile devices for 6 attorneys and staff

• Project manager for implementation of LSSe64 Document Management and Calendar system

• Utilize project management system for documentation essential communication with shareholders

Physician Network Advantage (Implementation Support Lead – Technical) October 2012 – February 2013

Reporting to the CTO, the Implementation Support Lead (Technical) is responsible for project management duties

such as working with clients and internal team members to develop and document implementation strategy, scope,

schedule and quality of the projects within the area of responsibility.

Key Contributions:

• Responsible for first level support of Epic systems for various medical offices in local area

• Project management lead for implementation of Epic systems with new medical offices

• Support multiple organizations IT needs, directly supporting over 5 organizations in local area

Children’s Hospital Central California (System Analyst) December 2011 – April 2012

Position directly reports primarily to the Administrative Director of Information Technology Services. Primary

responsibilities include the direct application system support of assigned computer applications (Meditech) and

projects. Works collaboratively with ITS Applications Consultant position to provide support for system and project

implementations including screen building, dictionary design, build, data entry, testing, training, and follow up.

Key Contributions:

• Responsible for first level support of Meditech Nursing Module

• Responsible for backup support of daily operations in Meditech

• Utilize project management system to document 80% of activities and progress

University of Phoenix (PC Technology Specialist) July 2007 – December 2011

Provides support and mentoring to staff and students, as well as training within group or one on one sessions.

Perform a variety of training function, with a focus on steering staff and students through technology. Collaborate

with management to meet technological goals, and prepare monthly reports. Devise strategic plans for best campus

2

practices and performance.

Key Contributions:

• Frontline support for Directors and Managers, first and last call when technology problems arise

• Configure, train, and support VIP’s through McAfee Encryption and Cisco VPN software

• Consistent support for Mac OS X, Windows XP, and Windows 7 platforms for students and staff

• Manage wireless networks including temporary accounts through Cisco wireless solutions

• Support of three sites including 200+ staff and 4,000+ students and faculty within 118 miles

• Support of users through the use of Remote Desktop, WebEx, and Symantec pcAnywhere

• Minimal oversight needed; management over 300 miles away (Sacramento, CA)

United States Air Force (Computer Systems Operations) November 1998 – July 2007

Supervises and performs Communications – Computer Systems (C CS) operations and executes associated

information systems support programs. Performs network management, control, and administration on Department

of Defense Local Area Network (LAN), Metropolitan Area Network (MAN), and Wide Area Networks (WAN).

Key Contributions:

• Administrator at enterprise level – Outlook and Anti Virus Servers, PDC, BDC, and SAN’s

• AF Commendation Medal, 2006, for meritorious service Feb 05 – Feb 06 (Shift Supervisor)

• Create and maintain schedule for 24 hour Help Desk with 15+ personnel

• Managed Travis AFB network access of 14,000 users, ensuring a secure Local Area Network

• Revised 10 Help Desk procedure checklists; diminished research time, closing time cut by 60%

• Performed 200+ backups of databases; guaranteeing full system recovery

• Top Secret clearance March 2007

Education

University of Phoenix 2007 2010

BSIT/ISS – Bachelors of Science Information Technology / Information System Security

University of Phoenix 2010 2012

MIS – Masters of Information Systems

Certifications

COMPTIA A+, COMPTIA Net+

Skills

12 years of experience troubleshooting technical issues on workstations/servers combined

•

10 years of experience managing and updating objects in Active Directory

•

8 years managing wireless networks and wireless network security

•

4 years of experience distributing training emails to customers via email

•

3 years of experience managing servers including E Mail, Anti Virus, and BlackBerry

•

2

Experienced manager, supervised 15 people including performance reports & schedule creation

•

Advanced team leader and member, quickly adjusting to new surroundings and staff

•

Knowledge of Server Virtualization, IP telephones, mobile devices, and automation via scripts

•

Experienced in Mac OSX, Windows, Windows Server, Exchange Server, and Anti Virus server

•

2

Jason LoweJason LoweJason Lowe

1183 Lester Ave, Clovis, CA 93619

Phone: 559-***-**** E Mail: *****.*.****@*****.***

References

Ann Tye, Campus Director, University of Phoenix 559-***-****

Elena Crites, HR Manager, Physician Network Advantage 559-***-****

Contact this candidate