Customer Service Medical

Customer Service & Office Support Professional

Driven, results oriented Customer Service and Office Support professional

with over 20 years of experience. Strong reputation in assisting and

supporting a variety of customer service initiatives, with a positive and

proactive approach to ensure a pleasant customer experience. Natural

ability to communicate the benefits of products and services along with

resolving issues in a professional and caring manner. Proven ability to

take on multiple projects while maintaining a high-volume workload and

overall customer satisfaction.

KEY AREAS OF EXPERTISE

. Relationship Management

. Customer Communications

. Customer Needs Assessment

. Customer Retention

. Customer Satisfaction

. Order Processing

. Process Simplification

. Records Management

. Service Delivery

. Service Measures

. Procedure Standardization

. Vendor Sourcing

INDUSTRY SPECIFIC EXPERIENCE & ACHIEVEMENTS

EVENT COORDINATOR

2009 - Present

Cottage Grove Strawberry Fest: Cottage Grove, MN

Manage the coordination and event planning efforts for the Cottage Grove

Strawberry Festival. Effectively secure up to 16 food vendors annually to

support the overall experience for 20K plus attendees.

Projects & Accomplishments:

. Assist in coordinating and managing events and special activities to

support the Festival fundraising efforts.

. Locate and secure up to 16 food vendors each year to meet the needs of

attendees.

. Lead the Doggy Dash event for the Festival.

. Schedule and communicate Festival logistics with food vendors.

ACCOUNT REPRESENTATIVE

2010 - 2013

Veterinary Hospitals Association: St. Paul, MN

Led the day-to-day administrative and customer support initiatives, to

include; placing product orders, processing returns, interacting with

customers to provide information in response to inquiries about products

and services, and building and sustaining customer loyalty by delivering

exceptional customer service.

Projects & Accomplishments:

. Processed and placed up to 300 product orders and returns a month.

. Effectively navigated through multiple data entry systems and other

relevant applications to process customer orders.

. Communicated with customers to provide information about products and

services, took or entered orders, and obtained details of complaints.

. Kept records of customer interactions and recorded details of inquiries.

VETERINARY TECHNICIAN CUSTOMER SERVICE

1993 - 2010

Scenic Hills Animal Hospital: St. Paul, MN

Observed the behavior and condition of animals, monitored clinical

symptoms, collected specimens, and performed medical tests for use in the

treatment and diagnosis of diseases in animals. Provided administrative

and customer service activities to support the daily operations of the

hospital to ensure customer satisfaction.

Projects & Accomplishments:

. Assisted in scheduling appointments and assured patient load was

maintained.

. Admitted and discharged pets by providing clear and complete information

to the owners about follow-ups and further care.

. Trained new Technicians on company policies, procedures, and daily

operations.

. Kept patient records and recorded details of inquiries and complaints.

. Greeted and conversed with pet owners visiting the clinic to relieve

their tension.

. Filled prescriptions, measured medications, and labeled containers.

. Performed laboratory tests on blood, urine, and feces, such as;

urinalyses or blood counts, to assist in the diagnosis and treatment of

animal health problems.

EDUCATION & TRAINING

Associate of Applied Science - Veterinary Technician at Medical Institute

of Minnesota: Minneapolis, MN

Medical Secretary Courses at Mesabi Community College: Virginia, MN

TECHNICAL PROFICIENCY

Microsoft Word Power Point Excel Internet SalesLogix MAS Software

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