Manager Project
Resume:
*** *** ******, *********, *.J. ***** LISA SABATINO-
TUFT
*********@*******.***
OBJECTIVE Training position with responsibility for creating and
implementing effective methods for the development of new
and existing employees, with a corporation that offers
advancement possibilities.
QUALIFICATIONS Currently employed as the Director of Training &
Development for United Financial Services Group, I have
over 20 years experience in Training & Employee
Development. I am an organized and influencing leader, able
to meet financial objectives, develop people and establish
top producing teams with proven professional ability in:
. Training & Employee Development
. Management & Leadership
. Recruitment & Influence
SPECIFIC RELATED ACCOMPLISHMENTS
UNITED FINANCIAL Director of Training & Development October
2003 - Present
SERVICES GROUP
Creation & Implementation all new hire and ongoing
training materials for Eagle Tax Services Inc., a new
Franchise introduced by United Financial Services Group
in 2007. Development of software training as well as,
recruiting, customer service, marketing, tax law changes
and on- site training. In our first three years in
business, I had full responsibility to train over 60
owners/preparers and administration personnel.
. Responsible for the Creation and Implementation of the
Company Operations Manual, with responsibility to edit
and update this resource annually and deliver via our
Franchisee Intranet site.
. Development and Delivery of all New Franchisee Training
Classes for both Franchises - United Check Cashing and
Eagle Tax Services Inc.
. Support existing Franchisees with ongoing training via
Franchisee Intranet Site, classroom training, scripting
/ appearing in video training and OJT throughout the US.
Develop and deliver support via quarterly newsletter.
Manages 2 Operational Support Representatives with VP of
Operations.
DOLLAR FINANCIAL Training Manager June 2000 - May
2003
GROUP INC. (6 Direct Reports)
Developed and Implemented National Proficiency Testing /
Certification for Store & District Managers.
Certification Tests are administered annually to all
field Managers ensuring the Management staff meets the
minimum requirements to hold the position of Store
Manager and District Manager.
. Formalized Market Trainer weekly & monthly
communications with staff and field management &
established several development conference calls to
include topics of interest to further develop staff's
skill level.
. Created a Project Listing to keep the organization
abreast of training initiatives and published a National
Training Library company-wide enabling management to
select customized programs to meet their needs.
. Customized many off-the-shelf programs to meet company
objectives
. Instituted a Mystery Shop program researching trends and
recommending solutions for a decline in business for
FY2001.
CALIFORNIA FRUIT Recruiter April 1998 - 2001
SHAKE & YOGURT CO.
. I had responsibility for all Interviewing & Selection of
personnel
employed by California Fruit Shake & Yogurt Company.
NEWS AMERICA Senior Field Trainer August 1989 -
June 2000
MARKETING Manager of Operations
(A Division of News Corp) Assistant Project Manager
Creation and Implementation of a National Product
Resource Manual, How to Give a Successful Meeting
Manual, Presentation Skills Program and various other
training resources. I was successful in implementing
each "resource" available and influencing the Management
Team to utilize these resources on a consistent basis.
. Conducted Management Development Seminars as the Senior
Field Trainer, for example: Time Management,
Interviewing & Selections skills, Coaching skills,
Internal Audits, Organization skills, New Hire
Orientations, Conflict Resolution, Presentation skills
and Train the Trainer programs. Full responsibility for
training all new Trainers within the organization,
nationally.
EROLS INC. Store Manager July 1985 -
August 1989
Training & Employee-
Development Coordinator (Philadelphia)
EDUCATION Gloucester County College 1983
Associate of Science in Business Admin.
TRAINING AND Member of ASTD
PROFESSIONAL Successfully completed over 20 seminars and
AFFILIATES workshops for on-going professional development.
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