Customer Service Medical Billing
Resume:
SENETTA L. PHILLIPS
BROOKLYN, NEW YORK 11229
Objective: To obtain a position in the medical billing or administration field where I can utilize my experience.
Experience
1/09-Present Broadway Personnel New York, NY
Refund Clerk/Customer Service Representative/ Medical Biller/Data Entry Clerk
Responsible for the reimbursement of co-pays to patients and overpayments to insurance carriers.
Entered all information including demographics onto Excel worksheet. Answered all telephone
Inquiries. Trained all new hires.
10/04-11/08 Daytop Village Inc. New York, NY
Title: Private Insurance Medical Biller/Data Entry
Responsible for submitting claims to insurance carriers for eighteen sites. Prepared residential and
outpatient billing on both HCFA and UB’04 formats. Duties also included researching insurance
rejections, coding and posting of all private insurance payments maintaining the rejection file and
notifying sites regarding denied claims.
9/03-9/04 Fidelis Care NY New York, NY
Title: Marketing Representative
Responsible for the enrollment of potential members into Medicaid Managed Care Plans such as
Family Health Plus, Child Health Plus and straight Medicaid. Duties included occasional home
visits, public presentations at various institutions and collection of confidential documents.
11/02-8/03 Holiday Statistics Temporary Agency New York, NY
Various temporary positions including Marketing, Customer Service and Data Entry.
9/00-10/02 Phillips Staffing Temporary Agency Griffin, GA
Various temporary positions such as medical billing clerk, medical receptionist and collections.
Additional responsibilities included the processing of annual and quarterly income tax forms.
The processing of over 1500 checks per day for lockbox, auditing and encoding for Bank of
America.
6/00-10/02 Hollywood Memorial Hospital Hollywood. FL
Title: Outpatient Scheduler
Pre-admitted, registered and scheduled patients for a variety of exams for the MRI, and Radiology
departments. Handled all patient inquiries regarding billing and verified appointment times and
dates.
Education: Technical Career Institute- Medical Billing and Coding Miami Springs, FL
Skills: AS/400, Lytec,IDX Billing Software, Excel, Microsoft Word, Medical Terminology, Billing and
Collections, Tying 35 wpm, Peachtree accounting, ICD9/CPT Coding. Knowledge of third party
and Medicaid billing.
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