Customer Service Marketing

Lavia “Eydie” Cosat

*** ******* ****** *** *** Lake Mary, FL 32746 321-***-**** or 407-***-**** *******@*****.***

Objective

To obtain a position allowing for parlay of demonstrated organization, customer service, communication, graphic design /

marketing, and project management skills proven by years of successful employment.

Profile

Motivated, personable business professional with a college degree and a successful employment tenure. I have a talent for

quickly mastering technology. Diplomatic and tactful with professionals and non professionals at all levels. Accustomed to

handling sensitive, confidential records. Demonstrated history of producing accurate and timely reports. Flexible and versatile

– able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability for design and marketing.

Thrive in deadline driven environments. Excellent team building skills.

Skills Summary

Project Management Computer Savvy Brochure/Flyer Design

Report Preparation Customer Service Marketing & Promotional

Written Correspondence Scheduling Design

General Office Skills Management Office Professional Presentations

& Retail

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

Prepared monthly reports, ensuring full compliance, requirements and tight deadlines.

Professional correspondence to customers/members.

Communicate concepts to customers/members using layman’s terms to facilitate understanding.

Effectively communicate design / marketing concepts.

Rapidly learn and master varied computer programs.

Customer Service/Marketing/Problem Solving

Oversee front office operations and provide impeccable customer service.

Managed 3 class A office buildings, 2 shopping centers and 13 credit union locations.

Develop and implement conversation strategies with customers/members.

Design marketing and promotional materials for all entities.

Create and implement logos for all entities and offices.

Compliance with all critical information as described within the guidelines of the law.

Employment History

Crescent Resources – Lake Mary, FL

Tenant Service Coordinator, 2004 to 2006

Assistante Property Manager, 2006 to 2012

Graphic Designer / Marketing Specialist, 2008 to 2012

Education

Art Institute of Pittsburgh – pittsburgh, pa

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Lavia “Eydie” Cosat

480 SunLake Circle Apt 114 Lake Mary, FL 32746 321-***-**** or 407-***-**** *******@*****.***

Bachelor Degree, Graphic Arts, 2012

GPA: 3.60

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