Program Management

JOHN P. FRANCIS

Moore, Oklahoma *****

**************@*****.***

~ PROGRAM MANAGER ~

Areas of Focus: Program/Project Management Systems Engineering

QUALIFICATIONS PROFILE

- Dynamic, goal-oriented, and multifaceted professional, with more than 20 years of broad-based experience in systems engineering, continuous process improvements, human resource administration, strategic planning, and cross-functional leadership.

- Highly commended as an accomplished military professional, with consistent project delivery success and program execution achievement; recognized for integrating military and management capabilities and development background into the project management setting.

- Highly effective team builder with outstanding people skills, crucial in establishing good relationships with all levels of management as well as with people across multidiscipline fields; resulting in a harmonious working environment that encouraged collaboration and optimized team performance.

- Articulate communicator and problem solver with collaborative work style; employing outstanding analytical, interpersonal, management, and troubleshooting skills.

- Currently hold active TS/SCI Security Clearance (expires on June 2017).

PROFESSIONAL EXPERIENCE

CHIEF PETTY OFFICER UNITED STATES NAVY, TINKER AIR FORCE BASE, OK 1989–2013

PROJECT/PROGRAM MANAGEMENT

- Spearheaded and implemented a training and standardization program for key personnel.

- Solely developed and monitored minimum training and qualification standards for 120 staff, which included the evaluation of unit-level programs and managers, adherence to established standards and procedures, accurate recordkeeping and documentation, as well as technical and operational accuracy of associated manuals and publications.

- Played an instrumental role in proactively representing the community on program conferences.

- Closely worked with maintenance staff, kept track of personnel currency and training, as well as handled the flexing for unplanned scheduling conflicts and personnel challenges; ascertained safe and effective management of Air Refueling Track 112; and coordinated air refueling assets and receivers across multiple agencies.

- Initiated key efforts as operations supervisor in overseeing eight personnel responsible for scheduling 150 personnel into crews; consequently achieving operational requirements and tasking initiative.

- Participated in the acquisition process of the Crypto Modernization program from its statement of work through the low-rate initial production (LRIP); enforced related processes, which included writing technical publications and procedures for maintenance and operations; pioneering training for operators and maintainers; streamlining test and evaluation; and supervising acceptance testing initiatives.

- Designed and directed the operation and maintenance procedures, concept of operations, and training for fleet users.

RAPID CONFLICT RESOLUTION AND INNOVATION

- Authored a proposal modifying manpower and training objectives for 120 employees that capitalized existing skills, adjusted training to a common skill base, increased asset reliability, and maximized operational performance.

- Established an innovative solution to existing manpower and training shortfalls throughout the community through a holistic approach to improve mission performance, personnel training, asset reliability, and professional growth.

REGULATORY COMPLIANCE AND STANDARDS

- Functioned as proactive member of the Quality Assurance Team in providing key inspections, as well as in monitoring and spearheading multiple programs, namely safety, Naval Aviation Maintenance Discrepancy Reporting Program (NAMDRP), and tool control.

- Consistently engaged in numerous decisions and maintenance practices on “safety of flight” issues and concerns.

- Evaluated technical changes for accuracy and validity; facilitated the submission of changes to correct technical manual discrepancies; and implemented practices and procedures to protect lives, health, and equipment.

GENERAL MANAGEMENT CORE BUSINESS OPERATIONS

- Assumed full accountability as senior enlisted leader and human resources advisor in administering an organization with 105 staff and 65 student personnel; performed the following key management tasks:

- Direct involvement in the creation and enforcement of policy and standards

- Matching of employees’ personnel skills with tasks, identification of manpower challenges, and implementation of solutions

- Role as proactive liaison between staff and commanding officer

- Rendered positive and negative counseling to employees with key focus on training, prevention, and motivation.

- Oversaw the technical accuracy of operational publications, as well as the monitoring of currency requirements for the individual team personnel.

TRAINING AND DEVELOPMENT

- Acted as training manager utilizing learning management systems for training delivery, tracking, and research.

- Carried out key tasks in motivating the peer group; instructing key manpower and training personnel for two operational and one training commands; and discussing each command to the leadership.

- Handled the preparation of a grass roots effort and authored a proposal for a revolutionary manpower and training project, which significantly changed current training pipelines; presided over the following key initiatives:

- Adjustment and improvement of training content and value

- Mission and equipment knowledge emphasis

- Improvement of leadership and subject matter expertise

- Boost and optimization in advancement competitiveness and opportunity

- Enhancement in retention provided through additional opportunities

- Administered 32 instructors in nine separate and technically challenging courses, ranging from aircraft operations to the employment of mission systems, within the command and control environment.

- Proficiently applied ADDIE processes for courseware development; provided instructor-led and computer-based training companywide; and evaluated instructors on technical competency and instructional techniques.

- Attained a 98% student success rate for a daily average of 63 students; consequently providing knowledgeable and motivated graduates to the operational units.

LOGISTICS AND MILITARY INTEGRATION

- Contributed to the department success in passing two major security and communications security material system (CMS) inspections, as well as providing outstanding results as communications department supervisor.

- Efficiently coordinated the logistics in an arena of competing interests through outstanding adaptability and flexibility in a constantly evolving environment.

- Instituted efforts of more than 250 personnel in conducting scheduled and unscheduled upkeep on seven assets worth over $300M apiece.

- Consistently shifted assets and priorities to comply with organizational tasking and requirements; successfully achieving over 3,000 mishap-free flight hours and a 97% sortie completion rate.

- Contributed strategic insights in accomplishing the squadron’s “unprecedented success” during an aviation maintenance inspection.

EDUCATION

BACHELOR OF ARTS IN ADMINISTRATIVE LEADERSHIP (SPECIAL DISTINCTION): 2012

University of Oklahoma Norman, OK

ASSOCIATE OF ARTS IN VOCATIONAL TECHNICAL EDUCATION (WITH HONORS): 2010

Coastline Community College Fountain Valley, CA

ASSOCIATE OF ARTS IN ELECTRONICS TECHNOLOGY (WITH HONORS): 2010

Coastline Community College Fountain Valley, CA

PROFESSIONAL DEVELOPMENT

Master Training Specialist Certification

Evaluator/Instructor Certification

Personnel Reliability Program (PRP)

Nuclear Surety Program

AWARDS AND HONORS

Instructor of the Year (VQ-7) Award, 2006

Air Medal (Strike/Flight), 2009

Two (2) Navy/Marine Corps Commendation Medals, 2005; 2010

Five (5) Navy and Marine Corps Achievement Medals (NAMs), 1998; 2004; 2005; 2005; and 2008

ACTIVITIES

Little League Coach, Moore Youth Sports

Volunteer, Habitat for Humanity

TECHNICAL ACUMEN

Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Outlook)

Internet Applications

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