Customer Service Sales

Rafaela Mendes Corrêa

Address: Rua Euclides da Cunha, 685- Taubaté/SP - Brazil

Phone (55-12-362*-**** – Cel. (55-12-881*-****

Email: **************@*****.***.**

I am a professional looking to obtain a position that will enable me to use my strong

organizational skills, educational background, and ability to work well with people in a cross

cultural work environment.

QUALIFICATIONS SUMMARY

• Experienced professional in the management of business operations

• Focused on cost control and maximizing revenues

• Creative in company marketing and brand name recognition

• Solid team leader with strong interpersonal skills

• Enjoy working in a team environment but capable of working independently

• Focused on cost control and maximizing revenues

• Proficient in Microsoft business applications

• Excellent organizational skills with attention to details

• Fluent in Portuguese, proficient in English and some Spanish.

PROFESSIONAL BACKGROUND

(Aug/2012 - Present) –Wizard Language Education Center. Taubaté/S - Brazil Instructor

Responsible for the management, planning, and coordination of regularly scheduled language

courses, school events, and training programs. These duties included curriculum development, class

preparation, administering, and correcting exams. Experienced in teaching classes using both

traditional textbook methods and interactive group exercises.

(Nov/2006 to Sept/2009) - Arthur Lundgren Tecidos Ltda. Taubaté/SP – Brazil Manager of

Financial Products

Responsible for the company’s daily operational functions, monitoring internal production processes,

evaluating the supply base and supply chain operations. These daily duties included interfacing with

multiple departments across the organization, developing and implementing company performance

metrics, and overseeing multiple project initiatives aimed at controlling costs.

Involved in the preparation and presentation of the company’s financial reports to upper management.

These reports were used for setting the company’s budgets to meet the company’s goals and strategic

planning.

Provided assistance and oversight to the development and implementation of the company’s

marketing strategies designed to increase sales. This involved managing a team that was responsible

for consumer market research, research of the competitor’s products, advertising, and company

promotional campaigns. In 2009 I was the leader of a team which attained the highest sales for

extended warranties in the “Herois Pernambucanas” sales campaign.

(Dec/2004 to Jul/2006)- LG Eletronics da Amazônia Ltda. Taubaté/SP - Brazil

Telemarketing Assistant

Managed a sales team responsible for the sale of extended warranty on the company’s

products. Provided customer service assistance to resolve any technical issues or

difficulties the customer may have experienced. Facilitated the warranty exchange

process on behalf of the customer ensuring the customer’s satisfaction of any defective

products.

(Jul/2002 to Aug/2004) Caixa Econômica Federal – Taubaté/SP - Brazil

Bank Clerk

Provided support to corporate customer accounts, which included the opening of new

customer accounts, customer payments, deposits, and loan applications.

(Jul/2001 to Dec/2001) Pflaudler Equipamentos Industriais Ltda. Taubaté/SP -

Brazil

Chief Executive Officer Secretary (Internship)

Provided assistance to internal and external customers, developing ISO 9000/9001

reports, managed office supplies, and the maintaining of company’s vehicle documents.

EDUCATION AND TRAINING

(02/2004 – 12/2007) Bachelor’s Degree in Business Administration from the

Universidade de Taubaté – UNITAU, Taubaté/SP - Brazil

(09/2010 – 09/2011) AuPair in America Exchange Program

REFERENCES

Furnished upon request.

Contact this candidate