Mechanical Technician

J eremy M. St. J ohn

* ** **** **** ******* Green wood IN, 46142 Unit 2

( 708) 5 66 - 0739

J *********@*****.***

O BJECTIVE

A p osition a s a s ervice writer for an auto repair facility.

S KILLS PROFILE

A utomobile repair background

T rained with IBM AS/400 systems

K nowledge o f how extended warranties work

A bility to take technical information and explain it in a simplified terms

E xperienced with documenting information in a computer data base.

G ood phone skills

G ood customer - relations background

T oyota, Lexus, Scion Certifi ed Technician

E MPLOYMENT HISTORY

C laims Adjustor 1 2 007 - P resent

T he Warranty Group, Chicago IL

A ccurately documenting customers concerns in a data base.

E xplaining Mechanical information in an accurate and simplified manner.

E xplain claim payments t o dealers and to customers

T aking phone calls in a f ast paced call center.

E xplaining contracts to customers.

D iscussing mechanical failures with repair facilities.

A uthorizing repairs under one thousand dollars to repair facilities.

D etailer/Valet 2 007 - 200 7

L exus of Orland, Orland Park IL

P reparing new and used vehicles for customer delivery.

C leaning and delivering c ars in a promised time.

P icking up and drivi ng vehicles from one dealer to a nother.

T ire installer/lube tech 2 005 - 200 7

N ational tire and Battery, Calumet City IL

P erforming T ire repair s

N ew tire installation.

P erforming Oil c hanges and chassis lubrication .

P erform minor vehicle diagnosis.

E DUCATION

C ertificate 2 00 7

U niversal Technical Institute, Glendale heights IL

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