Bill De Los Santos

**** **** ****, #***

San Antonio, TX 78240

210-***-****: C

abwcje@r.postjobfree.com and www.beyond.com/BillDeLosSantos

Professional Profile

Twenty-three years of experience in account management including budget

planning, expense tracking, meeting planning, training development and

vendor management. I have worked in various healthcare capacities:

physician recruitment, physical therapy and home-health referral

development, diabetes patient care and pharmacy benefits. I am a Spanish

speaking professional.

Experience

Carenet Healthcare Services - San Antonio, TX

07/12 - Present

Engagement Specialist/Medical Sales Representative

- Speak to members of Fortune 500 Companies identifying Local and Mail

Service Pharmacy benefits for CVS Caremark. Perform description of

services, verify benefits, conduct cost/benefit analysis and enroll members

into either retail or mail order program(s) where appropriate. Both an

inbound and outbound program; take more than 200 calls per day, provision

all sales and maintain HIPAA standards at all times. Take majority of

Spanish calls. Consistent Top Gun Monthly Producer.

West Business Services - San Antonio, TX 12/11 -

05/12

Over the Phone Patient Care

- Provide for customer adoption and retention for new and existing

customers, provide access to CDE's, identify educational tools, insurance

verification, and product order coordination, explain Co-Pay assistance

program. (Abbott Diabetes Care Division)

Judson Independent School District 09/11 -

11/11

Substitute Teacher

-Substitute Teaching at all grade levels; mostly at elementary levels since

I am EC-6 certified.

Shekinah Radiance Academy 08/10 - 08/11

P.E. and E.S.L. Teacher

- Put together a comprehensive callisthenic program for grades K - 5th

- Executed and fulfilled the Fitness Gram Program requirement for T.E.A.

for grades 3rd - 5th

- Conducted E.S.L. Pullout Program for 38 ESL Students grades Pre-K - 5th

with more than a majority "progressing" from 2010 TELPAS scores

- Certified TELPAS Rater for K - 5th

- 504 Committee Member and RTI Committee Member

- Filled in as Alternate Teacher for the various teachers when they were

out throughout the year

West Business Services - San Antonio, TX 04/10 -

07/10

Over the Phone Patient Care

- Worked with Abbott Diabetes Care Project providing "over-the-phone"

patient care

- Spoke with Patients, Pharmacies, Certified Diabetes Educators and Case

Managers in regards to the multiple aspects that relate to diabetes care

- Identified the various departments by which to handle patient's issues

- Enrolled Patients into the "Freestyle Promise Program" program

- Resolved customer complaints regarding sales and service

- Conferred with potential customers regarding equipment needs and advised

customers on types of Abbott equipment to purchase

- H.I.P.A.A. Certified and Abbott Diabetes Care Certified

Absolute Physical Therapy Centers and Care Stat Home Health Services

07/09 - 11/09

Marketing Representative and Community Awareness Coordinator

- During initial two and a half months, visited over 139 physician offices

and medical groups.

- Created databases of established accounts for account management purposes

and of medical groups for business development purposes. Increased

referrals by 25 to 30 %

- Identified prospective customers by using business directories, following

leads from existing clients, participating in organizations and clubs

- Contacted new and existing medical practices to discuss their needs, and

to explain how these needs could be met by our services

- Emphasized service features based on analyses of customers' needs, and on

technical knowledge of service capabilities and limitations

- (Original employer was bought out three months after starting, I was then

trained to market "Home-Health" services for sister company to increase

physician awareness for North side referrals.)

West Business Services - San Antonio, TX 04/08 -

04/09

Sales Associates and Customer Care Professional

- Worked on two American Express Projects:

- Open Division: contacted small business owners to explain which business

credit cards best suited their business needs. (Consistent Top Producer,

winning multiple gifts and prizes for top achievements.)

- Answered customers' questions about products, prices, product uses, and

credit terms

- Emphasized product features based on analyses of customers' needs and on

technical knowledge of product capabilities and limitations

- Prepared sales contracts for orders obtained, and submitted orders for

processing

- Carried out sales campaigns and follow marketing plan guidelines in order

to meet sales and production quotas

- Responsible Lending Division: contacted businesses regarding their lines

of credit adjustments and changes. (Consistent Top Ten Producer within this

smaller project.)

- Verified customers' credit ratings in order to determine contract terms

- Maintained customer records, using automated systems

- Collaborated with upper management to exchange information such as

selling strategies and marketing information

Tango Fitness, LLC - San Antonio/Dallas, TX 10/06 -

03/08

President

- While working for a Hispanic television station, created a partnership

with businessman from Dallas whom had acquired rights to an

innovative piece of fitness equipment from a Chinese exporter.

- Developed product website, T.V. commercial, hired call center in 4th

quarter for '06 - '07 sales. 1st Quarter of 07' handled media relations,

wrote press releases and developed press kits, conducted community

relations and promotional campaigns with various organizations, churches

and schools to create special events for product awareness

- Determined price schedules and discount rates; reviewed operational

records and reports to project sales and determine profitability; prepared

budgets and approved budget expenditures

- Directed, coordinated, sales and service accounting and recordkeeping,

and in receiving and shipping operations.

- Hired marketing firms to present our product to the major chains for new

product add-ons

- In 4th Quarter of '08, U.S./Chinese representative lost exclusivity of

product

Education

. 2010 Alternative Certification for Teachers San Antonio; acquired EC-6

Generalist Certification

. 1988 University of Texas at San Antonio, B.A. Political Science, G.P.A.:

3.67. Course work included: Business Law, Public Administration, Logic,

Managerial & Financial Accounting, and Social Research Methods

Software Experience

Microsoft Office, Ultipro, 59, CIC, People Safe, can type 45 wpm

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