Customer Service Manager
Resume:
* ******** ****** ** ********** Engineering
University of Phoenix (1995- 1999). Master Business Administration (U
of Phoenix)
Rio Rico AZ, 85648
Cell: 520-***-****
E-mail: ******.*******@*****.***
OBJECTIVE:
Obtain a Professional job position on a company where my
qualifications could be a great fit so that I could apply the knowledge and
experience that I count with to optimize expected results focused on World
Class Manufacturing Philosophy.
CERTIFICATIONS:
- Lean Manufacturing
- SPC
- World Class Manufacturing (Kaizen) -
Leadership to the Change (Seminar)
- APICS Student Chapter
- Total Productive Maintenance (SMED)
1
2 EXPERIENCE:
Oct, 2010 - Nov, 2012 Edwards Vacuum
Inc.
Production Manager: ISO-9001
Certified
Responsibilities:
- Analyze and ensure all products are able to run properly.
- Constant communication with CSR and Sales dept. to ensure all specs are
met.
- Corrective actions implementation and follow up.
- Rework instructions for direct employees.
- Machinery Performance reports on a daily basis.
- Constant Line Balances based on customer needs/requirements.
- Productivity / Efficiency reports
- DL 84 Technicians / two shifts. IL 5 Production Supervisors.
Accomplishments:
- Working on a Kaizen Project for tools control.
- Productivity / Efficiency increment of 10-15% so far.
- TAT improvement 5-10% so far.
- Better personnel organization.
Feb, 2007 - Sept, 2010 Amphenol
Optimize (FOP)
Unit Business/Production Manager: ISO-9001 Certified
Initially started as a Manufacturing Engineer; working with some
fiber optic and copper cables and also launching the manufacture of a
Military production line. Have transferred this last one from a sister
Co. and implemented all processes, tooling, capital for the manufacture
of this one using MIL-SPEC connectors some built by us and some other
bought from suppliers.
Production Management
Responsibilities:
- Production planning.
- Payroll reports on a weekly basis.
- Constant Line Balances based on customer needs/requirements.
- Customer service. Corrective actions control and implementation.
- DL 74 operators / two shifts. IL 2 Production Supervisors.
Accomplishments:
- Payroll problem reduction.
- Production quick-turn-around implementation (two days max. based on
quantity).
- Space reduction by 55% / Productivity increase of 33% (copper).
- Scrap reduction on films. Around $1300dlls /month.
- Kan-Ban implementation / Gain of more business. Projects for the
company.
Materials Management
Responsibilities:
- Control of all materials / In, out and storage / Warehouse / FIFO
- Incoming inspection
- Purchases of materials in coordination with corporate office.
- Ship all finished good products on a daily basis as well as material
transferences.
- Meet the cut-off time for pick up trucks.
- Coordinate all the logistic aspects to meet customer needs (ocean, air
& land Transportation).
- Materials problem solving.
- DL 1 warehouse person / IL 2 warehouse & Shipping sup. / 1 production
planner / 1 clerk
Accomplishments:
- Inventory control system implementation with results of 99.1% inventory
accuracy.
- Warehouse space reduction about 35%.
- Maximum and minimum of materials to buy system implementation.
May, 2005 - Jan, 2007 Expeditors
Intl.
Operations Manager
Responsibilities:
- In, out and storage of material and finished good products.
- Cycle counts and Inventory control systems.
- Coordination of all logistic aspects (ocean, air & land
Transportation).
- Client and customer service daily meeting attendance for stock-outs
and other issues.
- Payroll.
- Manage and balance monthly expenses. Complete monthly invoice for
client.
- DL 22 order processors, loaders / IL 2 supervisors Northbound and
Southbound / 3 CSR / 1 Clerk.
Accomplishments:
- Inventory accuracy of 99.4% on absolute value.
- Cost reduction on packaging materials of 12%.
- Over time cost reduction of 10%.
- Costs of operation under Budget
August, 2001 - March, 2005 Charles E.
Gillman
Engineering Manager ISO-9001
Certified
Working with many different type of Military
connectors as well of building some of them (single and multi contacts,
female and male, straight and angle backshells, plastic, metal and
aluminum as well of some injection molding processes). All this based
on MIL-SPEC Standards according to customer needs such as Raytheon,
Lockheed Martin, General Dynamics, Allied Wire and more.
Responsibilities:
- Assist the quoting department and also perform some.
- Create ECN's for new and existing products as well as the cost analysis
for them.
- Manufacture of prototypes, BOM and all documents needed.
- Assist production on all aspects.
- IL 1 document control clerk, 2 engineering techs, 2 Engineers.
Accomplishments:
- 100% on time delivery of prototypes by customer requested dates.
- Cost reductions and productivity increase by implementing new assembly
methods and fixtures.
- Material cost reductions.
- Scrap reduction on an 18% of total sales.
1 January, 1998 - August, 2001 Prestolite
Wire
2 Manufacturing Engineer ISO-14000 / QS-9000
Certified
Working with different automotive products using
connectors which some of them fabricated by this same company like Lead
and plastic, produced by Injection Molding and some more bought from
suppliers like plastic, single and multi contacts, males and females,
straight and angle backshells. All this based on Chrysler's-SPEC
Standards according to customer needs such as Ford, Toyota, Nissan and
more.
Responsibilities:
- Quote new and existing products.
- Create budgets for new projects.
- Design work station areas, buy tooling and capital needed.
- Incorporate ECN's, create work instructions, BOM's, routings.
- Manufacture of prototypes.
Accomplishments:
- Cost reduction on direct labor of 41.66%.
- Productivity increase of 38%.
- Space reduction of 12%.
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