Customer Service Administrative Assistant

Linda Marie Fulton

**** ********** *****, *********, ** 28215

832-***-**** ********@*******.***

Objective: A business professional looking to use my strengths, knowledge and experience in performing complex and confidential

office responsibilities including; office management, administrative support, accounting and exemplary customer service.

QUALIFICATIONS

Several years experience performing complex and confidential office responsibilities including; office management,

administrative support, accounting and exemplary customer service.

Business professional with solid senior leadership support.

Strong organizational and follow through skills.

Reliable self-starter with the ability to set priorities and multi-task.

Advanced knowledge in Microsoft office applications such as Word, Outlook, PowerPoint and Excel.

PROFESSIONAL EXPERIENCE

Burnett Staffing Houston, TX

M.D. Anderson Cancer Center

Administrative Assistant June 2012 – June 2012

Supported leadership by managing calendars and creating PowerPoint presentations.

Processed accounts payable/receivable, providing problem-solving for general ledger details and data entry.

Maintained confidential records typed all correspondence and set up an efficient filing system.

Texas Department of Public Safety Houston, TX

Customer Service Representative / Driver’s License Examiner May 2010 – May 2012

Provided exemplary customer service to the general public.

Troubleshot diverse questions from the public in relation to applications including but not limited to; driver licensure,

identification cards, traffic laws, driver education, insurance requirements and voter’s registration.

Performed basic check of applicant’s physical driving capabilities by evaluating through observation and interviews.

Determined referrals to Medical Advisory Board and/or vision specialist as needed.

Observed/scored applicant driving skills during road tests and provided suggestions of driving skills improvement

Prepared daily bookkeeping reports.

Burnett Staffing Houston, TX

M.D. Anderson Cancer Center

Administrative Assistant February 2010 – May 2010

Scheduled meetings, conference calls and arranged travel for physicians.

Compiled patient lists for disability determining required service programs.

Complied health disparity information and entered into database.

Processed accounts payable/ receivable, analyzed accounts, resolved discrepancies and prepared reports.

Maintained electronic files for all physicians using PeopleSoft.

Carolinas HealthCare System Charlotte, NC

Unit Secretary December 2008 – May 2009

Entered physician orders utilizing Physicians Notes software.

Served as the patient liaison communicating with families.

Updated CNA’s board and performed clerical duties related to patient care and nursing support.

Carolinas HealthCare System Charlotte, NC

Dickson Institute

Staff Assistant August 2001 – December 2008

Provided assistance to the Dickson Institute department performing various projects, researching ethic/social composition of

counties throughout the North Carolina region as well as clinical outcomes.

Processed invoices and check requests, analyzed accounts and prepared reports, resolved invoice discrepancies and submitted

monthly reports.

Managed calendars, typed correspondence and maintained database.

Provided all data entry for the REACH 2010 project, CEDRON STENT Registry, Mammography and CODE STEM I project.

EDUCATION

Charlotte Area Health Education Center (CAHEC), Charlotte, NC

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