Customer Service Sales
Resume:
NOTE: Please do not attempt to contact my current employer as it will
result in the loss of my current position. Thank You.
VANESSA J BOWMAN
**** ******* ***** **. *** 1B Kalamazoo, MI
*.*.********@*****.***
OBJECTIVE
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Innovative college student with creative and professional skill in writing,
interpersonal and organizing skills seeking a position in a communications
related field.
EDUCATION
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Western Michigan University, Kalamazoo, MI
Bachelor of Arts April 2012
Focus in Film Communication, History, English
WORK EXPERIENCE
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Photographer / Sales, Portrait Innovations, Portage, MI
October 2012 - Current
. Use of phones to set appointments, encourage customers to come into
the studio
. Use of camera to take quality photos for the customer to purchase
. Persuasive sales techniques to relay to customers that they need the
photos
Customer Service Representative, Coco Cola, Paw Paw, MI
May 2012 - September 2012
. Daily use of email and other computer programs
. Communicated to customers via email about changes in orders
. Entering and changing of multiple orders on a daily basis
Concessions / Ticket Sales, Goodrich Quality Theaters, Kalamazoo, MI
November 2011 - April 2012
. Expressed intimate knowledge of current films being played
. Communicated to customers the best deals in concessions
. Enthusiastic attitude at all times, conveying the best experience
possible towards customers
Retail Clerk / Merchentainer (Intern), Walt Disney World, Orlando, FL
September - December 2010
. Energetic smile and personality in welcoming guests of all ages
. Expressed extensive knowledge of Disney merchandise to enhance
shopping experience
. Motivated to go above and beyond in making magical moments for guests
Deli Clerk, D & W Fresh Market, Grandville, MI
July 2007 - May 2010
. Marketed various deli products in a confident manner
. Arranged various products onto trays, presenting them in a
professional manner
. Suggested sale of additional items to better enhance their dinning
needs
Park Employee / Shop Attendant, Dutch Village, Holland, MI
April - July 2007
. Enthusiastic attitude while promoting ticket sales for the park
. Performed for the guests while leading tours around the various park
attractions
. Very flexible in the various tasks undertaken at the park, including
work with children and animals
Retail Clerk, Meijers, Grandville, October
2005 - August 2006
. Communicated extensive knowledge of hard lines merchandise (Hardware,
Sporting Goods, Toys, Electronics) to customers
. Very confident in interactions with customers, helping them fulfill
their needs to the best of my ability
ACCOMPLISHMENTS & COMMUNITY INVOLVEMENT
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. Girl Scout: Recipient of the Silver Award
. Resident Hall Council: liaison between the hall council and student
activities board
. Japan Club: Head of media / advertising for the group
. Dean's List: 4 semesters
COMPUTER SKILLS
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. Knowledge in Microsoft office applications, video & sound editing,
basic HTML
. 55 WPM
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