Customer Service Representative

MELISSA A MELTON

**** ***** ***

Cleveland, Ohio 44105

216-***-**** (CELL)

****.*******.******@*****.***

Objective

I have excellent customer service and call center skills. I would love to utilize my current skills and continue to

develop new ones so that my employer and I will prosper.

Accomplishments

I was a mentor to fellow students, and a Phase 2 stylist, makeup artist, as well as a design team member.

Technical Skills

S.A.P., the Work Number, Rapid Reporting, Windows for Workgroups,

Excel, Word, Access, PowerPoint, Outlook, Apple, various cash

Registers, superb customer service skills, Collections, Negotiations skills, Multi-lined telephones, light typing, 10-key

and posting of payments.

Experience

Ajilon Professional Staffing

Independence, OH

Loan Operations Specialist (11/2012-01/2013)

As a loan operations specialist I assisted all loan processors with the loan set-up. I ordered tax documents from the IRS

as well as W-2’s in order to verify employment as well as verify income. I also scanned loan documents into the

system while handling the customer’s entire personal information file safely and securely.

Christopher Amira Salon & Spa

Shaker Heights, OH

Stylist (01/2012-01/2013)

While working in a beauty salon, I assisted with scheduling clients, processing payments and stocking products. I was

also a full service stylist that offered natural hair services as well as color, cutting and texture services. I also

performed facial waxing, eye lash extensions and manicures and pedicures.

Amerigas Propane

Westlake, OH

CSR (8/2010-04/2011)

As a customer service representative in a call center setting, I assisted customers in placing propane gas refills for their

homes, taking payments for those orders using the S.A.P. system.

TTi Floor Care

Glenwillow, OH

CSR (1/2010- 6/2010)

As a customer service representative I answered inbound calls for Hoover’s call center. I assisted customers with

trouble shooting various problems with their vacuums, and placing orders for supplies or accessories.

Bp Connect

Cleveland, OH

Café MGR (01/2000-04/2002 & 3/2008- 11/2009)

Managed a Café that consisted of 5 employees for BP, assisted employees with proper food handling and food

maintenance, while training to provide superb customer service while assisting employees and customers with all

faucets of service. My responsibilities included but are not limited to: daily sales and weekly reports involving

inventory, ordering and employee scheduling, via Excel and Word, all while working to maintain high sales and low

food cost.

Automobile Protection Corp.

Norcross, GA

Underwriting Administration Assistant (01/07-09/07)

Reviewed service contracts to determine eligibility under program guidelines, which meant obtaining missing

information from dealerships, via fax, and telephone, running and printing reports for manager’s approval, sending

various notices to dealerships, sending contract reprints, operated various office machines as well as distributing

underwriting mail. I worked to maintain a high level of accuracy while working to meet deadlines.

AppleOne (Gwinnett County Lawrenceville Senior Center)

Lawrenceville, GA

Program Assistant (07/06-01/07)

I preformed duties as a program assistant for the Lawrenceville Senior Center. Answered incoming calls for center

employees and Meals on Wheels, as well as greeting visitors and clients, handling outgoing invoices/billing along with

any other requests.

Cingular Wireless, Norcross, GA

Customer Service Representative (08/04- 4/05)

Answered 120 or more inbound calls per day, assisted customers with replacing lost/missing or defective phones.

Helped customers by answering questions about various issues, each call handled on a case-by-case basis. Focused on

resolving customer issues and transforming the call into a sales opportunity whenever possible.

SunTrust Bank, Atlanta, GA

Teller 02/FSR 01 (04/02 - 09/04)

Greeted customers, gave balances on accounts, posted payments to various accounts, helped customers with problems,

all while cross-selling bank products and services to better serve the customer. Practiced all faucets of banking and

customer service process. Opened new accounts, as well as trained new employees all while maintaining excellent

customer service.

Education

(2012) Lorain County Community College (Business Management), Lorain, Ohio

(2010-2011) The Ohio Academy Paul Mitchell partner school (Cosmetology) Twinsburg, Ohio

(1989-1993) East Technical High School, Cleveland, Ohio- Diploma, 3.0

References furnished upon request

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