Customer Service Sales
Resume:
KYANA L. KNIGHT
Los Angeles, CA 90008
626-***-****(c)
**********@*****.***
QUALIFICATIONS:
• Work well without supervision
• Ability to prioritize and remain focused on the essence of an issue
• Excellent with customer support services
• Skilled at learning new concepts quickly while working well under pressure
• Operate Computerized Cash Register
EXPERIENCE:
2012- Current Home Goods El Segundo, CA
Merchandise Sales Associate
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Maintain clean and orderly checkout areas.
• Resolve customer complaints.
• Answer customers' questions, and provide information on procedures or policies.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that
there is adequate change.
• Stock shelves, and mark prices on shelves and items.
• Process merchandise returns and exchanges.
• Compile and maintain non-monetary reports and records
• Offer customers carry-out service at the completion of transactions.
2010-2010 Los Angeles City College Los Angeles, CA
Office Clerk Assistant
• Sorting and filing papers like memoranda, invoices and letters.
• Assisting the senior clerk or other support staff in the administrative functions.
• Photocopying necessary documents and filing them properly.
• Updating the computer database by data entry.
• Compiling office records and updating the files.
• Sorting and distributing incoming mail and organizing the outgoing mail.
• Attending to the inquiries and providing the necessary information to the customers .
• Ability to type 54 wpm.
2008-2008 Starbucks Coffee Company Los Angeles, CA
Barista/ Cashier
• Handled cash register transactions
• Receiving and processing payments
• Excels in service and hospitality utilizing communication skills
• Effective when working under pressure and manages time efficiently
• Recognized for increasing revenue through sales goals
• Cleaned restrooms, swept, mopped floors, disposed of litter and debris
2007 - 2007In Home Care Montclair, CA
Home Care Provider Assistant
• Provided routine personal health care,
• Administered medications/treatments
• Changed bed linens
• Changed dressings
• Cooked meals
• Provided customer service
• Scheduled appointments
• Administered travel needs
2006 - 2007Olive Garden Ontario, CA
Server/ Cashier
• Served alcoholic beverages in an appropriate manner consistent with company standards.
• Answers guest questions about food, beverages, and our facilities accurately.
• Provides the highest level of service in accordance with company standards.
• Identifies food orders when ready and delivers items to tables in a timely manner.
• Communicates with food and beverage staff to ensure guest satisfaction.
• Follows checklists and standard operating procedures.
• Performs duties as assigned.
• Maintains full knowledge of menus, recipes, and other pertinent information.
• Constantly increasing knowledge of food, beverages, and other products and services.
• Responsible for constant sanitation, organization, and proper food handling.
2004-2006 Chick-Fil-A Chino Hills, CA
Cashier
• Answer customers' questions, and provide information on procedures or policies.
• Bag merchandise, and prepare packages for shipment.
• Compute and record totals of transactions.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that
there is adequate change.
• Greet customers entering establishments.
• Issue receipts, refunds, credits, or change due to customers.
• Maintain clean and orderly checkout areas.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Resolve customer complaints.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Stock shelves, and mark prices on shelves and items.
EDUCATION:
2009- Current Los Angeles City College Medical Assistant/ Nursing Los Angeles, CA
2002-2003 Community Education Center G.E.D
Walnut, CA
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