Sales Customer Service
Resume:
David T. Garrity
Denver, CO 80210
********@***.***
Professional Profile:
Sales professional with over 15 years of successful sales experience.
Possess strong personal and interpersonal sales skills.
Highly effective leader and organizer in self managed and team efforts.
Creative problem solver with ability to multi-task and remain open to a
changing work environment. Positive, enthusiastic team player, and
persuasive influence on others. Goal orientated, resolves conflict well,
and consistently meets or exceeds job expectations. Computer literate.
Education:
* Graduated from Honeoye Falls Lima High School, Honeoye Falls, New York
state in 1978 with honors in art and music
*Attended Monroe College in Rochester, New York- majored in Human
Services and Teaching 1978-1982
* Attended RIT as an Artist in Residence (1981-1982)
Work History:
Good Sam Club (2/2012-4/2013)
*Hired as an inside call center sales representative for inbound/outbound call center
*Experience with tele-dialer system
*Experience in selling mechanical breakdown insurance for RV's, SUV's and automobiles
*Top 10 salesperson out of 25 reps since February of 2012
Safeco Insurance Company, Inc: Golden, CO - (2011-2012)
*Hired into the Safeco Insurance call center in Golden CO
* Licensed in 44 states for Property and Casualty Insurance as well as
Life and Health in CO
* Experienced in selling both over the telephone and by Internet in an
inbound/outbound call center environment
* Responsible for making and/or taking an average of 60- 100
inbound/outbound calls per day
* Responsible for all signed applications and entering sales information
and result information into Salesforce
* Responsible for up-selling, cross-selling, and account rounding
customer's policies
* Extensive customer service and coverage counseling to insure customer's
coverage decisions were sound, practical, and affordable
* Possess wide and varied experience in a high volume call center sales
environment acting as salesperson, consultant, Underwriter, and trusted
adviser
AAA Colorado, Inc - Denver, CO (2005 - 2011)
* Hired as telephone call center insurance agent to conduct all lines of
insurance business except Commercial in March, 2005
* Top salesperson in 2006 for personal lines insurance out of 32 agents
* Earned two cruises to Mexico and Hawaii in 2006-2007 for outstanding
sales production (In top 5 of producers)
* Wrote over 1800 in force insurance policies from 2005- 2011 placing
business with 6 different insurance companies
* Top Underwriting profit agent in 2007 for personal lines insurance
* Responsible for up-selling, cross-selling, and account rounding
*Responsible for all applications, paperwork, signatures, making copies,
and filing policies
Safeco Insurance Company - Liberty Lake,WA (2000 - 2004)
* Licensed in 44 states for Property and Casualty Insurance as well as
Life and Health in CO
* Hired into the Web Services and the National Insurance Sales Center
* Experienced in selling both over the telephone and by Internet in an
inbound/outbound call center environment
* Top 5 sales producer and customer service representative for 4 years
* Extensive use of customized Goldmine call documentation software
* Maintaining high closing averages, Internet chat conversations, and
consultation, while acting as team leader
* Helped organize and establish several committees including Awards and
Recognition, and New Hire Training
* Moved in Denver, CO in August of 2004
Software Spectrum, Inc. - Spokane,WA (1995 - 2000)
* Inside telephone liaison working in partnership with outside
representative and Senior Account Representative for largest
software company in the US (Now called Level 3)
* Sold software and multiple licensing contracts in addition to order
entry via telephone to Fortune 100 and 500 companies with PC
workstations of 1,000
or more in 6 different states including Western Canada.
* Experienced in selling over the telephone in an inbound/outbound call
center environment
* Averaged 40- 60 inbound calls daily
* Experienced in Windows 2000, 2010, and XP, all Office applications with
the exception of Access and Powerpoint
* Became Senior call center representative acting and mentor/trainee for
new hires and teammates from 1997-2000
* Grew sales territory by over 22% from 1998- 2000 with combined
partnership of outbound representative
* Worked for Egghead Software in 1994 before it was acquired by Software
Spectrum in 1996.
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