Project Manager Technical Support

WORK EXPERIENCE

Project Manager/IT Requirements, 844 CS/SCBT/P, Pentagon, Lockheed Martin Corporation, 04/11-

Present

• Provide project management and implementation of IT requirements for the Air Force 844 th

Communications Group at the Pentagon, Joint Base Andrews AFB, Joint Base Anacostia-Bolling

AFB, servicing 30,000 customers requiring hardware, software, integration, engineering, and

installation support

• Manage all aspects of a project such as time, cost performance, resources and customer

expectations to ensure timely delivery of project requirements and customer satisfaction

• Create IMACS/Tasks in Remedy system to allow for cross-functional team assignments as well as

negotiate required completion dates for assigned tasks with customer and technical teams

• Conduct site surveys to determine connectivity and equipment requirements, determine next

steps, and use the information as input’s to producing a timeline for completing the

implementation tasks

• Prepare and assemble all required project documentation to include, weekly, monthly progress

and quality control reports to ensure contract metrics are met

• Facilitate project integration efforts with Engineering, Break-fix, Warehouse and Information

Technology Agency (ITA) Leadership teams to ensure project planning and implementations

efforts are documented and followed for each project

• Manage the workflow of Engineering Review Board, Configuration Control Board and

Information Security Officer to obtain approval for hardware and software to be put on the United

States Air Force and Air Force National Capital Region for unclassified or classified networks

Executive Support IT Specialist, 844 CS/SCBT/O, Pentagon, L-3 Communications, 12/05 – 04/11

• As a member of Rapids Response Team, provided support to Air Force VIP customers

• Worked and managed special assignment projects, for example installing blackberries for over a

thousand of customers or to Belgium to establish connection through the VPN tunnel between

the customer there and the Pentagon

• Troubleshoot, installed hardware and software for Windows Vista/XP Systems, MS Office Suite,

Outlook and other Air Force standard systems

• Setup user accounts via MS Exchange server 2003

• Configured and supported Blackberries as well as train end users

• Ran network administration for Windows Vista and XP

• Installed, configured, and troubleshoot CAC Card Readers, and Verizon Wireless Cards

• Configured Citrix and VPN for customers traveling off site

• Supported several off site offices in Rosslyn, Crystal City, Ballston, and Washington, DC

PC Support Technician Level III & Backup Team Lead, AFPCA, Pentagon, Systems Integration Inc.,

03/04 – 12/05

• Provided Level III desktop and network support to over 9000 PC users at the Pentagon

• Upgraded and set up desktop computers in Windows NT, 2000 Professional and XP; Removed,

installed, and configure devices and drivers

• Used troubleshooting methods and tools to resolve connectivity problems

• Disassembled and re-assembled PCs hard drives, power supplies, memory and motherboards

• Managed multiple-user office moves

• Provided printer support and configured them to the Network print server

System Consultant, Washington Navy Yard, Apex System Inc, 11/03 –02/04

• Participated in the deployment project installing Dell Workstations

• Moved user data to transition server

• Configured new workstations by establishing network settings, mapping network drives, adding

users to workgroups/domains, configuring of Microsoft Outlook, loading hardware drivers,

installing various software, and downloading user data

Technical Support Specialist, United Way of Buffalo and Erie County, 02/02 – 05/03

• Performed system administration, technical support, and project management for one hundred

PCs utilized by the United Way in Western New York

• Coordinated the transition from Novell to Windows 2000 Server environment: created and

maintained dynamic project schedule, loaded server rack, migrated users, and performed all

system configuration working with DHCP, DNS, login scripts, and NTFS Security

• Configured and supported Active Directory in Windows 2000

• Provided comprehensive troubleshooting and technical support for hardware (Dell workstations

and Palm Pilots), software, peripherals, and servers

• Diagnosed user and system problems, coordinated selection of suppliers and purchase of parts &

equipment, and ensured proper installation & successful repairs

• Configured and administrated VERITAS Backup Exec for Windows 2000 File Server

• Successfully configured and installed Windows 2000 Server for satellite United Way office in

East Aurora, NY

• Created and wrote login script solutions which significantly improved efficiency and productivity

• Configured VPN client to laptops, created Norton Ghost images, and worked with registries

System Consultant, West Valley Demonstration Project, CIBER, 11/00 – 01/02

Technical Support Specialist/Assistant to Network Administrator, Perry’s Ice Cream Corporation,

05/98-08/00

EDUCATION, AWARDS, CERTIFICATIONS & PROFESSIONAL DEVELOPMENT COURSES

• Bachelor of Science in Computer and Information Sciences, Niagara University, Buffalo,

New York, 12/1997

• Foreign Languages: Russian (native fluency)

• A+, MCP

• SharePoint End User and Content Manager Training, Andrews, MD, 2012

• Business Writing Tanning, Andrews, MD, 2012

• “In Appreciation for Outstanding Active Participation and Support in the Daily Queue Reduction”

Award, 12/04

• 844Communication’s Group “ Executive Support Team member of the Quarter” Award, 12/08

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