Project Manager Sales
Resume:
JOHN K. SIEVILA
*** * ******** ***** • Chandler, AZ 85249
Home: 480-***-**** • Cell: 480-***-****• jksievila@ icloud.com
TECHNOLOGY PROFESSIONAL
Program / Project Management • Subject Matter Expert
Performance and results-driven Information Technology professional with extensive experience in
program and project management, as well as consultative services across diverse business sectors.
Drives operational excellence, and transforms businesses through corporate strategy development and
alignment with operating processes, information technology and organizational structures. Establishes
new functions and designs strategies and processes to optimize performance. Plays key roles in new
product development and implementation, overseeing service engineering, project delivery and post-
implementation support. Develops and implements core CRM operating processes. Creates business
development models and proposal processes, as well as sales and service marketing programs.
Champions Lean manufacturing and Six Sigma methodologies. Provides consultative services for client
technology selections. Manages high functioning teams in the delivery of outstanding business results.
AREAS OF EXPERTISE
Leadership • Program / Project Management • Technical Design • Professional Services • Subject Matter Expert
Business / Marketing Strategy Development • Consultative Services • Organizational Development • CRM
New Product Development • Business Relationship Building • Lean / Six Sigma Methodologies
International Trade Shows • Training • Team Management • RFP / RFQ • Negotiations
TECHNICAL COMPETENCIES
Enterprise (Cloud Based) Data Warehousing
Egnyte • Dropbox
Customer Relationship Management
Salesforce • OneBox • Siebel • Clarify • Oracle
Languages
C • C++ • Visual Basic • Assembly • FORTRAN
Other
W ord • Access • PowerPoint • Outlook • TCP/IP protocol suite • OmniGraffle Professional
Safari • Firefox • IE • ETL • Adobe Acrobat Pro • Linux • SDLC • W indows XP • OSI Model • SQL
Server • User Interface design • Citrix • Informatica
PROFESSIONAL EXPERIENCE
INTELLIBOT ROBOTICS, Chandler, Arizona • 2003-2013
A leading developer of autonomous mobile robots for commercial applications in service industries
Program Manager (VP SVC)
Played a key role in new product design. Drove all robot product & IT implementation projects. Managed
product demonstrations, service inventory and engineering, and identified the feasibility of all sales
proposals. Oversaw the 24/7 Customer Assistance Center.
M ajor Achievements:
Transformed the company from a research and development (R&D) based start-up into a fully
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operational company that included building the IT infrastructure and processes, as well as
Marketing, Sales, Customer Service, Field Service, and Service Engineering functions.
Established the business development model and proposal process, as well as sales and service
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marketing programs.
Developed and implemented core CRM operating processes and appropriate information technologies.
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JOHN K. SIEVILA • Page 2 • jksievila@ icloud.com
INTELLIBOT ROBOTICS (continued)
Launched and developed Lean manufacturing, including scheduling cycles, inventory levels and turns,
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as well as Six Sigma principles.
Significantly contributed to 3 generations of robot product development.
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Created a delivery strategy, and conducted a tiered training and certification program.
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BRAUN CONSULTING, Chicago, Illinois • 2000-2002
Leading professional services firm supporting mid-to-large cap enterprises.
PROGRAM MANAGER (VP CRM DELIVERY)
Drove daily business operations for this progressive technology company. Served as Project Manager for
customer business requirements and as a member of the Program Management Office. Performed
functional and technical design evaluation for accuracy. Managed 80 reports and a $15M P&L.
M ajor Achievements:
• Facilitated the successful delivery of multi-million dollar projects by initiating and implementing a
national unified delivery methodology and business development model.
• Counseled multiple Fortune 1000 Chief Information Officers’ enterprise system technologies
selection. Issued and managed numerous requests for proposal (RFP) and request for quotation
(RFQ) processes.
• Established and led an industry best practice technology proficiency group, developing a best
practice value model for strategic short-term, value-adding initiatives while aligning business
objectives with innovative technologies.
• Overcame time issues in achieving project team consultants' proficiency in new technologies and
project billing through the creation of a technology boot camp program.
• Recruited 35+ consultants, retained senior personnel and maintained a low attrition rate.
• Built and maintained relationships with the top 5 company clients.
• Honored with the President’s Award for the Minneapolis office in 2001.
ADDITIONAL PROFESSIONAL EXPERIENCE
ELOYALTY, Chicago, Illinois
Senior Principle
• Aligned corporate strategies with industry best practices.
• Designed client enterprise architectures and developed Operational Assessment and
Improvement plans.
• Oversaw the RFP process for a $15B in life sciences sector and a $2.8B and a $16B
telecommunication companies’ technology choices and solution implementation.
• Led program management, architecture design and client relationships.
• Raised the billable rate from $85 to $175+ per hour with 102% utilization in 3 years.
• Acted as a member of the Executive Committee, developing the corporate strategy.
• Designed, managed and implemented a $50M project for a rapidly growing media and
telecommunications service provider that included sales and workforce force automation, support
and operations support systems.
• Remedied the seriously behind schedule Agilent Project by assessing the methodology and
deliverables to recapture team focus and project scope.
IMATION (a 3M spinoff), Oakdale, Minnesota
Senior Program Manager
• Developed corporate CRM, global knowledge management system, 3M -legacy system corporate
migration, corporate data warehouse, and Oracle implementation strategies.
• Spearheaded several RFPs, selected subsequent corporate technologies, and negotiated
licenses and integration fees with vendors and consulting companies.
• Served as the Business Technology liaison for Imation to 3M continued support.
JOHN K. SIEVILA • Page 3 • jksievila@ icloud.com
ADDITIONAL PROFESSIONAL EXPERIENCE (continued)
3M, St. Paul, Minnesota
Program Manager, Los Angeles, California
• Provided sales and support for several new products emerging from research & development.
• Managed W estern Region, USA systems implementations valued at $10M annually.
• Oversaw international trade shows, and delivered key presentations.
• Rolled out and developed Lean manufacturing practices at Cemax-Icon Inc.
Product Expert / Project Manager, Foster City, California
• Developed and deployed 3rd party service market entry marketing strategies.
• Generated $2M+ in annual revenues by closing the company’s largest 3rd party service client support
contract.
• Designed the training curriculum and content, as well as conducted 3rd party products training.
Field Service Engineer, Daly City, California
Played a key role as lead analyst for San Mateo County.
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Served as Lead Engineer for COM systems in the W estern Region USA.
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Managed the depot repair center and led multiple product repair clinics.
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EDUCATION
Master in Business Administration
Almeda College & University, Boise, Idaho
Bachelor of Science in Electrical Engineering
University of North Dakota, Grand Forks, North Dakota
Certificate of Industrial Electronics and Computer Science
Diablo Valley College, Pleasant Hill, California
AFFILIATIONS
Association for Services Management International (AFSMI)
Institute of Electrical and Electronic Engineers (IEEE)
ITT Technical Institute Program Advisory Committee School of Electronics
CRM PROJECT CLIENT LIST
3M, Imation, GE Medical Systems, Regional Cable Networks, Century Link, Agilent Technologies,
Pfiser, DIRECTV, and Intellibot Robotics.
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