Customer Service Operator
Resume:
DANIEL P. PEPPER
TUCSON, ARIZONA 85739
*************@*****.***
SUMMARY OF SKILLS:
Windows 7 2000 XP MS Office Vista Visio Excel Power Point Control M
CUSTOMER SERVICE EM7 Jobmaster VPN WAN/LAN PC upgrades security upgrades
helpdesk
DISASTOR RECOVERY BACKUPS HP Dataprotector VMware WEB DESIGN
OS/MVS/JES3
Installed servers monitor switches and routers resolve network issues
CAD/CAM operations
Ability to communicate affectively through report writing and orally ability to contribute to final report writing to
help maintain a high level of quality assurance on our team. Have TRAINED and worked with groups of diversity
in culture and language. Over 20 years in the computer science field, including over five years of secret
classified level. Extremely flexible and can easily adapt to new work environments. Able to work independently
with no supervision. Perform these and other functions using Windows 7,2000, XP,MS Office, Vista, Excel,
Visio, Excel and Power Point.
EXPERIENCE:
April 10 to present; Ranch Maintenance - Ranch hand, Crazy Heart Ranch 13433 N. Como Dr. Tucson,
Arizona 85755, Feed and grain forty head (horses), clean barn, stalls and ranch area. Maintenance of tack
area, riding area and any additional improvements and repairs needed at the ranch.
March 1992 to October 2012; Senior Mainframe Computer Operator Senior, University of Arizona, 1077 N.
Highland Ave., Tucson, Arizona 85721-0073; Monitors system consules,servers, networks on EM7 and
responds to messages required on IBM/MVS/JES2, IBM/OS 9672/390, Hewlett Packard, AIX, and SGI UNIX
Cluster. CUSTOMER SERVICE for students, operators, programmer/analysts and train new student operators.
Perform security measures, network security and monitor environmental equipment. Maintain and operate laser
printers and print queues. Perform assistance with Jobmaster and Control M. Assist in maintaining operator
run-books and logs. Assist UofA helpdesk and UofA Network Support staff during off-hours to report and
resolve network outages of VPN WAN/LAN, VOIPs and PC upgrades and security upgrades in UITS(Center
for Computing Information and Technology). Installed servers, monitor switches and routers and resolve
network issues for customer service and network managers. Provide assistance for network analysts, network
technicians, security operations analysts, Unix and windows systems analysts and IBM z800 programmer
analysts. Run BACKUPS,on HP Dataprotector and VMware.Daily Monthly and Year end processing of
various databases. Other duties include work on DISASTOR RECOVERY tape and media storage.
Preparation Skills: For Presentations, Skilled In The Use Of Powerpoint and Photoshop. Able To Demonstrate
A Design Sense For effective presentations for Web activities, Understanding Of WEB DESIGN and coding,
Effective Specifically, Possess The Skills To Write Html (hypertext Markup Language), Css (cascading Style
Sheets), Javascript And Classic Asp (active Server Pages) Have a Basic understanding Of Access Database
Design And Its Use In Web-based Manipulation.
June 1993 to 2006; Assistant Karate Instructor, P/T Volunteer, The Ultima Martial Arts Center, 4235 W. Ina
Rd. Tucson, Arizona 85741; Contact Instructor: Charles Allen. Instructed a variety of individuals and groups the
art of self-defense in Tang So Do, Jun Kuk Do, Muay Thai and Jujitsu.
December 1992 to June 1993; Sales Associate, Herman’s Sporting Goods 4646 N. Oracle Rd., Tucson,
Arizona 85719.
September 1990 to September 1991; Mainframe Computer Operator, AST Research Corp. 16225 Alton
Parkway, Irvine, California 92618. Monitor VAX 8900 Clusters. Maintain and operate printer and deliver over 700
print reports to all departments through out the manufacturing facility.
June 1988 to August 1990; Assistant Karate Instructor/volunteer, Black Belt Karate/International Black Belt
Karate Federation,Westminster and Huntington Beach, California; Supervisor/owner: Brad and Yvonne
Campbell. Instructed students from USMC, L.A. Police Dept.,Calif. Hwy Patrol.
April 1989 to August 1990; Mainframe Computer Operator/Lead, Pactel Cellular Corp. Sacramento,California
95815. Processed production of the billing jobs through batch processing. Assisted programmers. Submitted
jobs and maintained all job queues for nightly production. Presented oral and written communication of all
turnover to staff and supervisors on a regular and timely manner. Also, trained new personnel on my team.
Utilized 3 VAX clusters and PRIME system.
December 1985 to April 1989; Senior CAD/CAM Computer Operator, Rockwell International-BOEING, Space
Transportation Div., Downey, California; P.O BOX 2837 Seal Beach, California 90740; Contact Supervisor:
Danny Lopez. Supported Engineering Dept. in CAD/CAM operations. Edited and updated command files and
instructions for the team. Provided training to all new personnel. Established new customer accounts.
Restored and archived files and backups on all systems. Generated graphic plots and tested terminals.
Performed SECRET stand-alone processing. Utilized a VAX cluster, CIBER 170/800 Series, and
COMPUTERVISION/CADDS3.
July 1981 to December 1985; Mainframe Computer Operator, Business Applications Corp. Div., Seal Beach,
California. Maintained printer queues and printed reports on XEROX, KODAK and IBM laser printers. Ran III
autocom microfiche systems, IBM 4341’s OS/MVS/JES3 system.
May 1979 to August 1981; Mainframe Computer Operator, Calcomp Inc., 2411 West La Palma, Anaheim,
California 92801; Contact Supervisor: Frank Melendrez, Master Console operator, tape and printer operator on
IBM 370/55 series OS/MVS and PRIME systems. Scheduled and executed production programs. Print and
distribute all reports, tapes and payroll.
September 1980 to June 1981; Computer Operator/T.A., Fullerton Community College, 321 E. Chapman
Ave. Fullerton, California 92832; Maintained SPERRY UNIVAC 1100 and peripheral devices. Provided technical
assistance to students on their homework assignments.
September 1977 to May 1978; Paralegal/Independent Contractor, Mellonics Corp., Van Nuys, California;
Keynoted contracts, hundreds of graphic charts, balance sheets and schedules needed to establish all contract
obligations met by the Mellonics Corp with the Dept. of the Navy. Typed memoranda to be examined by
attorneys and placed in the computer’s database for legal research and possible litigation.
EDUCATION:
September 2001 Accredited training in Dreamweaver, Notebook 2000 and HTML Extended University,
University of Arizona, Tucson, Arizona 85721. Advanced writing and design in web page building.
September 1992 to December 1992, Pima Community College, Tucson, Arizona 85709, Westlaw Research.
September 1989 to December 1989, Golden West Community College, Huntington Beach, California 92647
September 1979 to September 1981, Fullerton Community College; Fullerton, California 92832,
May 1978 ABA Certified Paralegal, UCLA Extension, Los Angeles, California 90024.
August 1977, University of Arizona, Tucson, Arizona 85721,-Major: Public Law (Poli.-Sci.) Minor: Market/Econ.
B. A. 1977.
Contact this candidate