Customer Service Sales

MICHELLE CLARK

*** ********* *****

Dallas, Georgia 30132

678-***-**** . ***********@*****.***

Administrative Services/Meeting Planning

SUMMARY: 10 years increasingly responsible positions in the sales and

marketing departments of highly service-oriented organizations. Extensive

experience planning and managing events, including internal customer-based

meetings, assisted planning of conventions and trade shows, scheduling

events, budgeting, travel planning. Strong organizational and technical

skills including: Microsoft Word, Excel, PowerPoint, AS400, MS Outlook,

GroupWise. Superior communicator able to effectively multi-task and

deliver. Seeking a full time or contract opportunity to utilize strong

organizational, planning and communication skills in meeting and event

planning for the sales, marketing or promotions department of a customer

focused company.

EXPERIENCE

Bright Futures Child Care Center 2007-2009

Lead Pre K Teacher for a Georgia State funded Pre K Program, Bright from

the Start. I created

Lesson plans based on a weekly theme and followed all Content Standards

required by Bright from the

Start. I arranged two Parent-Teacher conferences during the year and worked

closely with students that

needed additional help during Small Group time. I completed my continuing

education classes as required

by Bright from the Start and since then I have received my Special

Education Certification..

Assurant Preneed, Atlanta, Georgia. 2000-2006

-Formerly Fortis Family, a Preneed Insurance Company and subsidiary of

Assurant Inc.

Sales & Marketing Assistant - Responsible for administrative and project

support duties within the Sales & Marketing department. Involved in the

coordination and planning of company and customer events as well as

incentive trips. Conduct site inspections locally and elsewhere, negotiate

contracts within budget constraints. Arrange logistics costs effectively;

manage all travel arrangements including booking flights, arranging hotel

accommodations, and researching and determining off-site activities and

entertainment. Handle multiple projects simultaneously while meeting tight

deadlines. Work with many senior level executives and interact with

positions at all levels and departments.

Starbucks Coffee Company 1996-2000

-The leading retailer, roaster and brand of specialty coffee in the world.

Assistant Manager - Responsible for multiple phases of customer service in

a high-volume atmosphere. Managed in-house controls including payroll, time

and budget, purchasing and food cost determinants, inventory tracking,

profit and loss reports, daily cash flow summaries, as well as weekly

employee schedules. Other duties included extensive training of new and

existing partners in both classroom instruction and on-the-job training.

Home Place Inc. 1995-1996

Customer Service Representative - Responsibilities included opening and

closing cash office, extensive computer work using Microsoft Windows and

Excel, cross-training co-workers, facilitating customer interaction,

producing daily cash flow reports, as well as managing returns and

exchanges.

Education

Saint Bonaventure University, St. Bonaventure, New York

Bachelor of Sciences in Elementary Education, May 1990

Concentration in Social Sciences and Business.

Georgia Teaching Certification P-5 and 4-8

Georgia Teaching Certification Special Education General Curriculum P-5

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