Customer Service Quality Assurance

Stephen D. Davis

**** ** ******** **** ***. **** Round Rock, TX. 78681 512-***-****

*************@*****.***

OBJECTIVE

To obtain a position in duplication services or other related fields by utilizing my experience and strong warehouse management skills.

EDUCATION

Major: Education Minor: Visual Communications / Completed three years of college credit

Texas State University, San Marcos, TX 1998-2001

Lanier High School, Austin, TX 1994-1998

Graduated May 1998

WORK EXPERIENCE

Receiving Lead Austin Bazaar Music Austin, Texas

April 2011- December 2012

Receiving and organizing all inbound shipments in a timely manner

Filing of receipts and truck documentation

Data entry of all receipts and shipment information into warehouse system so it accessible to warehouse for

picking of materials

Supervises 1 employee with principles, practices and methods

Provides excellent customer service along with attention to detail and work flow follow through

Supervises orders, schedules, and trains warehouse receiving staff, and oversees receiving and put away

workflow.

Maintains records and shipping tracking system of shipping requests and completed jobs.

Prioritizes and assigns work orders for shipping services; coordinates large projects with Amazon/customers,

ensures supplies are available for use within time frame required.

Assists with operation of copying and printing shipping labels and customer orders, picking and packaging

materials by shrink wrapping, stuffing and cutting processes.

Assists in purchasing new equipment and supplies. Maintains inventory of warehouse equipment. Performs

quality assurance checks on all outbound shipments to ensure accurate shipping is met.

Researches customer inquiries and works with computer technicians to seek problem resolution. Maintains

operational procedures and documentation regarding shipping orders. Maintains database with user codes and

UPS WorldShip and FedEx online shipping services

Keep updated billing/invoicing records from UPS WorldShip and FedEx and tracks expenditures and

reconciliations.

Collaborates with office service representatives in order to fulfill customer orders as needed.

Effectively interacting with customers, discussing shipping and duplication capabilities

Negotiates due dates and production time frames, job request details

Operates copier and duplicating equipment

Remarketing Coordinator Enterprise Holdings Inc. Austin, Texas

February 2010- February 2011

Prepared & organized vehicles for the remarketing process

Implemented the process of copying and scanning daily inventory updates

Assisted in all scanning of vehicle documentation such as purchase orders and vehicle titles

Upheld privacy laws, state and federal in regards to all vehicle purchase orders costs and titles

Updated system throughout remarketing process

Analyzed all documents both written and computer generated to ensure accuracy

Performed daily data entry of car inventory unit and vehicle identification numbers

Gathered, complied and entered in all documentation of vehicles and ownership paperwork

Page 2 of 2 Stephen D. Davis Resume

Inventory Control Lead Schenker Logistics, Inc. Austin, Texas

May 2009-November 2009

Supervised two employees

Ran inventory cycle counts

Copied and scanned all daily inventory documents that came in and out of warehouse

Ensured care of inventory received by inspecting conditions of items; recommending areas of improvement,

ensuring preservation of inventory items

Maintained historical record-keeping by tracing historical records of items to determine reasons for discrepancies

between inventory and stock control records

Ensured maintenance of adequate inventory by researching and resolving discrepancies, recommending remedial

actions to manage inventory levels, and disbursement of inventory

Managed safety by maintaining compliance with safety guidelines, reporting discrepancies, and recommending

corrective action to ensure safety in the warehouse

Kept track of daily receiving packets reported weekly to general manager

Training of new hires and current employees

Researched and followed up on any discrepancies

Receiving Lead Schenker Logistics, Inc. Austin, Texas

November 2008 – May 2009

Supervised five employees

Checked product for damages

Copied and scanned documents that was received in warehouse

Monitored incoming receipts

Researched and followed up on any discrepancies

Ran inventory cycle counts

Kept track of daily receiving packets reported weekly to general manager

Solved any receiving or inventory problems throughout warehouse

Trained new hires and current employees

Shipping Clerk Schenker Logistics, Inc. Austin,

Texas

July 2008 – November 2008

Preformed general warehouse maintenance and cleaning

Arranged office desk & materials including warehouse racking

Dealt with outbound discrepancies and solving issues

Monitored outbound material

Ensured outbound materials were shipped out complete and on time

Trained new hires and current employees

REFERENCES: Available upon request

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