Customer Service Sales

Vanessa Jenkins

*** ***** **** ****** *** *R

Philadelphia, Pa 19130

570-***-****

***************@*****.***

Summary of Skills:

. Has ten years of customer service and sales experience

. Demonstrates verbal and written communication skills

. Excellent time management skills

. Has four years of management and supervising experience

. Knowledge of Microsoft Office

Education:

. Temple University, Bachelor of Arts Degree, Magna cum Laude

Languages:

. Knowledge of Japanese (written, verbal and reading skills)

Work Experience:

Love and Pride, Love and Pride.com

Senior Buyer

May 2012-Present

. Works with CEO and company president with finding new brands to

showcase on the company's website that encompass the overall aesthetic

desirable to the website's target customer

. Manages copyright and content for all fashion brands

. Works with Chief Operating Office and Chief Marketing Officer to

develop new and fresh ideas to present the website's products, images

and copy in a relevant and fashion forward way

. Manages vendor contacts and ensures new products are available on the

website in a timely manner

. Analyzes weekly sales reports to ensure the website's product

assortment is up to date and that the best selling items are readily

available to customers

. Acts as a liaison between vendors and Head Buyer to ensure that all

product information, issues and sales are properly communicated

. Has increased website's overall product assortment and sales by a

significant amount since employed

Barnes and Noble College-Drexel Campus Philadelphia, Pa

Buyer and Merchandising Manager

January 2012-May 2012

. Managed styles to the sales plan, ensuring that all styles, colors,

silhouettes and price points are represented on the sales floor

. Consistently ran reports on sales for best and worst sellers as well

as what merchandise is on hand and on order

. Analyzed weekly data on sales and stock and product that is on order

to optimize the store's apparel sales and minimize markdowns

. Had a strong understanding of the store's target customer and ensures

sales floor is merchandised in an appealing way to meet their needs

. Communicated all issues, changes and concerns with vendor

representatives

Barneys New York Philadelphia, Pa

Department Manager

November 2010 to December 2011

. Maintained an exceptional level of customer service that should be

present when selling luxury apparel by keeping strong client relations

and having strong product knowledge

. Played a key role in exceeding monthly denim sales goals by asking

customers questions to identify their needs, displaying keen

merchandising skills and instructing fellow associates on new product

knowledge

. Recruited and interviewed new talent to ensure the department was

adequately staffed

. Frequently corresponded with Buying Team and Brand Representatives on

product feedback, quality issues and best sellers in order to obtain

the best product for the store's target customer

. Assisted Department Manager in all aspects of merchandising and daily

operational duties such as inventory preparation, merchandising and

training new associates

Guess? Philadelphia, Pa

Assistant Manager

March 2009 to September 2010

. Took on role of Store Manager in her absence and was responsible for

motivating associates to achieve daily sales goals and creating a

strong sense of customer service

. Responsible for maintaining shrink results and achieving store shrink

goal by auditing opening/closing paperwork, scanning shipment,

processing transfers and damaged merchandise

. Actively recruited, interviewed and trained new talent per company

standards

. Assisted Visual Manager in monthly floor sets by following the company

plan-o-gram and merchandising the store according to our target

customer

. Responsible for recruiting, acquiring and training new talent for the

store's success

. Achieved a personal weekly sales goal by providing excellent customer

service, knowledge and enthusiasm for the store's merchandise and

motivating sales associates to follow my example

Nine West Philadelphia, Pa

Assistant Store Manager

March 2008 to December 2008

. Took on role of Store Manager in her absence and assumes all

responsibility for the overall performance of the sales associates and

the store

. Actively assisted the Store Manager in exceeding daily, weekly and

monthly sales goals

. Performed weekly store operational duties such as receiving shipment,

receiving and sending out transfers, markdowns and making a schedule

. Recruited, interviewed and trained new employees

. Executed new floor sets by following the company's visual standards

and knowing when to adjust the plan-o-gram to suit the set up and

needs of the store

. Recruited and interviews new talent as well as taking part in training

and coaching new associates on sales floor etiquette, customer service

and visual standards

Spherion Agency

Office Assistant

October 2007 to March 2008

. Performed data entry for various seminars by utilizing strong typing

skills 88 WPM

. Organized data and files in an orderly and timely fashion

. Performed various receptionist duties such as answering phones,

redirecting customer calls and scheduling appointments

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