Sales Analyst

L ouise Phelix

Programmer/Analyst

Cape Coral, FL Home: 239-***-**** Cell: 804-***-**** *******@****.***

T r a nsfo r m i ng Key P rocesses To E n h a nce E f f ic ie ncy & Sav i ngs

Expert Analyst assisting managers in defining needs and developing custom solutions. Software support

specialist improving user performance by teaching core concepts and developing clear documentation and

t raining. Experienced programmer creating custom interfaces to support business practices. Winning praise

for excellence in data integrity, upgrades, and support.

ERP & Application Function Insight

Accounting Purchasing Warehousing Distribution Cost Accounting Sales Marketing Engineering

Project Management

SELECTED TECHNOLOGICAL EXPERT ISE

ERP Software & Database Data Visualization & Decision- Web Development & Related

Making

JD Edwards CCH Tax EDI, FTP

SAP Vertex Tax H TML, XML

SQL Server Lean Six Sigma C #, .Net

DB2 PDM Document Management V isual Basic & VB.Net

Oracle Crystal Reports Cobol

Access Cognos, Showcase RPG/RPGSQL/RPGLE

ACH IEVE MENTS I N PROGRAM M I NG AND APPL ICAT ION DEVELOPMENT

OZO N I A NOR T H AM E R IC A 2012–Present

SEN IOR PROGRAM MER & ANALYST

Continued to support Ozonia NA, part of Degremont BLE, with recent transition to modern ERP system.

E nsure fast issue resolution and optimization of settings and procedures, plus 100% accuracy of General Ledger

accounts transitioning from prior system. Provide key inputs and reports for annual auditing while working

cross-functionally with auditors and management.

Key Development Projects & Results

• Raised inventory reconciliation accuracy to 100% by uncovering phantom transactions caused by

faulty Accounts Receivable and Accounts Payable. Amended these, redefined procedures to prevent

recurrence.

L ouise Phelix 804-***-**** *******@****.*** Page 2 of 2

• Contributed to reduced attrition for sales representatives by identifying issues with commission

data, implementing a new ERP module, training staff and ensuring reps got paid on time.

• Expedited month-end process for accounting and P M functions by identifying and then creating

m issing reports.

INF I LCO DEGREMONT 2004–2012

SEN IOR PROGRAM MER & ANALYST

Rapidly promoted to manage a small team and consultants for development projects spanning Infilco

Degremont and four other companies in the Degremont BLE North America family. Controlled budget for staff,

software and ERP, with projects impacting ~300 personnel. Supported user community across two enterprises

for ERP implementation and optimization in accounting, purchasing, inventory, warehouse, project

management, sales and production. Extended life of obsolescent systems in sales, engineering, and project

management while maintaining complete productivity and uptime.

Coordinated w ith top executives to meet strategic goals w ith technology and clear path for

e nterp r ise upgrades.

Key Development Projects & Results

• I mp roved executive cash flow awa reness by i mplementing cash f low reporting on CEO request.

C rafted programs to source data from seven major business functions using Showcase to report the

cash f low overall and by project.

• Cont ributed to 25% improvement in Pa rt Sales and establishment of global best practices by

using “Fast Forward” methods to rescue market segmentation project. Pioneered an aftermarket

p rogram and data sourcing method these allowing managers, sales staff and technical SMEs to work

together to micro-target customers.

• Enhanced on-time delivery by integrating Bill of Ma te rials System into J D Edwards

P u rchasing, empowering ~100 employees in engineering, purchasing, QA and PM to access, process,

report and visualize data on demand.

RE ICO K I TCHE N B ATH 2001–2003

AND

SEN IOR PROGRAM MER & ANALYST

Supported ~200 users across 18 locations for this furnishing company. Worked with IT director to

i mprove functionality in view of long-term strategy and train key users whose input shaped a fast-growing

f i rm. Oversaw portfolio of simultaneous projects to align ERP, sales, logistics, marketing, and financial

systems with evolving needs.

• P repared ERP for larger scope of national business w ith overhaul of numerical fields, allowing

faster work with larger sums. Modified 500 programs and 50 key files and recompiled systems over the

weekend for 100% uptime.

BEST SOFTWARE 2000–2001

SEN IOR PROGRAM MER & ANALYST

Cont ributed expertise in 14-head I T team, creating new applications and providing support for ERP

users.

• Helped imp rove sales 30% by automating analysis of customer data captured by web-based sales

survey.

• Reduced I T request backlogs 60% by linking requests to programs and recoding to solve common

issues.

• I mp roved costing/budgeting by developing new reporting, linking marketing activity to finance

reports.

A U TO MA T E D E N T ERPR ISES 1995 - 2000

PROGRAM MER & ANALYST

Combined data from multiple lead sources to create clean, de-duped mailing list. P repared complex

p rint documents based on marketing requirements. Created custom data entry applications for Data

P rocessing partner. Provided complex statistical analysis for marketing purposes.

• Recruited to provide support to sister company in Ha r tford Connecticut. Recent acquisition

caused existing IS Manager to leave abruptly. Sent to help remaining staff with large workload.

P rovided quality support to customers for six months until additional staff could be hired and t rained.

14-month university-level Database P rogramming t raining at ECP I of Richmond, VA

RPGLE Cobol C V B.Net D B2 SQL Server Access ERP Accounting

12-month university-level Accounting t raining at Smith Deal Massey Business College of

R ichmond, VA

General Accounting Payroll Cost Accounting Statistical Reporting

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